VisionworksReviews 190

No help waited over an hour to be seen for eye exam WITH an appointment
Don't come to 1440 central Ave location poor management

I was visiting Visionworks in Warrington today to look for a back up pair of glasses.Upon entering,I was immediately greeted by associate Brie S.
I was happy with the selection of glasses to choose from.Brie S took care of me,explaining all of the pricing and choices I had.
I was very impressed with her knowledge,and the customer service I received from her today.It's why I continue to use Visionworks for my eyeglass needs.

Had eye exam. The guy tells me that I have something wrong with my left eye buy these expensive vitamins. Glasses weren't right went to LensCrafters got exam told me nothing wrong with left eye I have existing scratch in right eye same as 2 years ago. Returned Visionworks glasses paid out of pocket for LensCrafters and they got it right. Visionworks bad. I trust LensCrafters.

Over the past several years I have ordered numerous pairs of glasses and was satisfied and even recommended Visionworks to my friends. However, I recently ordered regular glasses along with sunglasses. Again I was happy with my purchases. Then a few days under the hundred days we get to return them, the lens fell out of my regular glasses while they sat in their case overnight. The little fishing line broke under the bottom of the lens. I didn't want the same glasses since I am now uncertain of their reliability so I chose another frame which cost almost $80.00 more. I picked them up a week or so ago and am not seeing well with them. I went back to the store and the associate said my measurements were off. I said the glasses were not comfortable either so I chose another less expensive frame. The manager called me later to say she will not refund the $40 or $50 difference since they just honored the original return as a courtesy and I don't get 100 days for the replacement to guarantee my satisfaction. She said it costs them money to keep replacing glasses for me. I am a senior citizen with limited funds and I have spent over a thousand dollars at Visionworks in the past 4 or 5 years. What a shame the manager has to treat me like it is money out of her pocket to make me satisfied.

The customer service was the worst I have ever had. Went to pick up glasses. Jennifer, the representative, handed them to me and walked away. She did not check to see if the fit or lenses were correct. When I asked a question, she got smart. Jennifer acted like she was too good to be there serving me. She was wearing ratty blue jeans and a body suit. A real processional. Her manager, Wallesca, was no better. When I called and complained, she said I was lying and said they had offered proper service. She raised her voice, argued with me, and hardly let me get a word in. This is why people like Jennifer and Wallesca have this type of job. No people skills at all. I had a horrible experience, and I will NEVER purchase anything from Visionworks again.

Customer service 0. The employees are not willing to help at all. Visionwork, hire people that want to do their job!

I have had a nightmare experience at Visionworks starting in August 2022 until May 2023. I first had an exam for new prescription glasses by Minh-Tam Nguyen, an optician in a N. Virginia store and had progressive lenses fitted in a new frame. The glasses had never felt right and in November 2022, I went back to the store and they determined the measurement of the progressive transition was incorrect and they also recommend I change the frame to one with nose tips. This did not seem to make much difference as I was still struggling to see at a distance clearly. I had a detailed eye exam by an ophthalmologist in April 2023 who revealed that the eye glass prescription was a poor fit, especially my left eye but my eye condition had not worsened significantly since my last in July 2022. I then returned to Visionworks to request a redo of the prescription and to get new lenses. I was told I had to see the same optician Minh-Tam Nguyen who did the original exam for a re-check but she was now at a different location. I went to the new location to see her but she flatly refused to see me for a re-check. Angry and frustrated after I was told by the front desk person that they could not give me a free re-check because it was past 3 months, I would now have to pay for a new exam even though I had purchased the insurance coverage they offered for defects and breakage. At this point, an assistant named Venessa stepped in and offered an evaluation of the eye glass lenses again and determined one needed some different "rotation" and ordered new lenses. Needless to say, this did not solve the problem. I then went to different eye doctor/practice for an independent exam and purchased new glasses which totally solved the problem. His remarks were that the Visionworks prescription was far off from what it should have been. I have concluded that Visionworks is a company with horrible customer service and Minh-Tam Nguyen is the most incompetent optician I have ever encountered. I will not be going back there in the future and would recommend people stay away from this company.

Went 5-10-23 at 12:30 pm in the Sioux Falls SD empire mall location to get my glasses adjusted and my customer service was absolutely awful I felt like I was bothering the 2 girls working there.I have always had good service over the years but this time I would have fired them on the spot. I would have liked to have ordered a new pair but I ended up walking out and will either go somewhere else or go another day when my usual guy is there. They really knew as I walked out I wasn't happy with my service

Last year the doctor made very inappropriate comments. My husband pushed me to go back. Doctor refused to give me the correct prescription told me women don't need to be able to read. I have argued with them to finally be told I am difficult. During the exam he wouldn't even do anything I could see properly through. So now have glasses & contacts I can't really see through. I was told he would not change my prescription.

I have tried to visit this store 3 times. Each time has been worst than the last. As I waited for the front desk to answer a question, the gentleman was on the phone rolling his eyes at the customer on the phone, and when he got off, he laid his head on the desk and went oh my God! The woman at the desk did not know anything about the coupons and proceeded to give me the wrong information. This last time that I tried to go to the to this office, the two ladies at the front desk acted like I was an inconvenience and by the way, I was the only one in the store at the time. And the gentleman behind them made some snotty comment about me. I find this behavior unacceptable. And if I could find the person that hired these individuals, I would question the interviewing process. I will no longer ever go to this Visionworks, and will let others know that this is not the office you want to go to in Fayetteville, New York.

Had glasses made at store. Reader part of lense needed adjustment. Since insurance coverage was used up on glasses they refused to see me. What's sense of guarantee if not going to honor it. No wonder reviews are bad.

Visionworks Office#: *******
Payment#: *******
Order#: *******

Visionworks attempted to adjust my new pogressive eye glasses but couldn't get the focus right, which caused dizziness and headache. Per Visionworks, if your glasses aren't perfect, they will fix them. Guaranteed. It turned out, they couldn't fix the problem and we had to keep it with no exchange or refund.

Allen H & Jill Y

The workers were quick and knowledgeable. Had back to back appointments for my kids and myself and everything went smoothly. Le'Ashia was very helpful with making sure my checkout went well and that I received my glasses add ons that I wanted.

Was calling (Eden Prairie MN spoke to a Jessica) to let them know I was going to be 8 minutes late and was told not to bother because if i was late 10 minutes I would be re-scheduled. Was very snippet and rude on her delivery and was condescending. This is not the first issue I have had over the years, just done with this company, I will find someone that wants my business. I feel this company will not last long as their reputation and history is awful.

After waiting 5 hours to finish first visit,then waiting 4 weeks with no call back to pick up,we went in and they were there.The prescription was wrong and had to come back for another exam and wait again to get my glasses that were wrong again.
They gave me my glasses without my Nike case they came with and gave me a vision works case.
600 dollars and I'm done with them.im taking them to another eye doctor to have it done right.
They owe me a case and 600 as far as I'm concerned.
And don't try calling because Noone answers.
So disappointed and disgusted.

This is the last time myself or anyone in my family will ever go there again. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. After 4 return visits, my prescription was still wrong. In addition, you can be on hold for 30 minutes before a message comes on to have you leave your telephone number for them to call you back. Which of course never happens. The are incompetent and unprofessional.

Trying to get someone to from the store to find out if contacts arrived and the phone system sends me to customer service center. The on-line is not helpful either. I need to talk to someone in the store but still sends me to customer service center. The worst, I've been waiting for about 3 weeks for contacts

Long wait times for eye exam and employees indifference to complaints about service. At least they took our insurance

First impression. 15 minutes late for 10 am appointment. Office was locked until 10:15. I waited another 15 minutes before I was greeted by anyone. Telehealth from rude doctors! Overcharged $400 at checkout (was corrected before I left). Picked up glasses when quoted. I returned after 3 days - wrong prescription - told it was my fault. Rude customer service. I am still trying to get a pair of glasses that work!

I ordered two pair of glasses on 1/11/2023... the sunglasses ( single prescription) came in on "promise date" on receipt of 1/25.
The progressive lens have never arrived I called and they tell me they will not be in until 2/22.
40 DAYS TO MAKE A PAIR OF GLASSES! I can't see to drive... this is not acceptable service.
They could not offer me a reason or any other options.