ViagogoReviews 1,927

I ordered tickets to the Davis Cup a week in advance, and they were E-TICKETS! And I received absolutely nothing, sending frantic e-mails when I woke up on the morning of the event and still realized I had nothing delivered and no way to get help.

I sent two e-mails which were not responded to, and have no way of knowing what will become of me.

Even if the prices are good, don't do it, it's not worth the hassle and you'll probably, like me, just be throwing money away anyway.

UPDATE: I spent several hours on the phone on hold or waiting "for them to call me back" with no response. Finally I called again 1 half hour before the event to hear that, of course, there was nothing they could do. I had already travelled to the venue after being reassured earlier that everything would be well.

To those who wonder: THERE IS NO TICKET GUARANTEE. This is a LIE and I am considering legal action to sue for false advertisement.

CUSTOMER SERVICE DOESN'T CARE: After my fiasco, they promised that they would have a manager call me to apologize and address my concerns, with the utmost amount of simpering placation. They did not call, however, and have not responded to further e-mails.

PLEASE DO NOT WASTE YOUR MONEY & TIME!

I was going to London and wanted tickets to the Proms. The program I wanted was sold out and the only tickets I could find was from scalpers asking over 80 sterling instead of the 30 sterling original price. Then I found the tickets on Viagogo at face value (30 sterling). Ordered the tickets and they were already waiting for me at the hotel when I arrived. Great seats, perfect price, and I got to see the performance I wanted. Thanks Viagogo.

Realy terrible service
I have sent them the tickets to their office in Madrid in order to be able to sell until the last minute. When i wanted finaly to pick my tickets, nobody reply to me, i sent 5 emails and finaly i went to the address where i sent teh tickets and the office was closed
I lost my tickets, i will put this in knowledge of the police
I¡

I can't make it if they didn't send my ticket on time.
Thank a lot

TERRIBLE - DO NOT USE
I purchased overpriced tickets to Eminem in London and could not go. They charged a huge booking and mailing fee. The only choice I had was to re-sell them on viagogo. Because of the fees they charge - I could only make back half my money when they sold. I changed the address to the new buyer but the tickets I had purchase were not sent out until a few DAYS before the show - almost 2 months after I had bought them. Then I get an email that viagogo had CANCELLED my re-sale - with no warning and no reason given - this was only 3 days before the concert. When I checked my account - I found out the tickets had already been sent to the new buyer. That is right viagogo cancelled my sale after they had sent my tickets out. So now I have no tickets and no money! I also paid to have them mailed to Canada but they were only mailed within London - they kept that money too. I demanded a refund for the tickets and they are now ignoring me! I am out a LOT OF MONEY £325! Stay away - worst re-seller site ever.

We purchased tickets to Keith Urban concert in Melbourne from overseas and when we received the first tickets they were for the wrong night and cost the buyer $99.00 we paid $183 per ticket.
Waited days for a response to our complaint and were sent another persons tickets for the correct concert however, this time valued at $72.00 each.
We were so cross we visited the venue on the day to complain about Viagogo and to check the e-tickets were going to get us into the concert. They confirmed the maximum price should have been $99.90 per seat for the location of the seats we were given.
They deserve zero stars based on our experience.

Keep well away from this crowd as not only is the admin fee a rort, there is no way of stopping the ticket gouging that is taking place using the Viagogo website.

After buying 4 VIP Monty Python tickets in December 2013, I was called by Viagogo who told me that the tickets weren't VIP tickets. They cost well over 1000GBP. I spoke to a myriad of people, majority of whom were extremely unhelpful. After 1 month of negotiating, a fair voucher compensation was reached of 750GBP. I used this to purchase 4 Penn and Teller tickets in May 2014. 2 days before the show, Viagogo called me saying that I couldn't use those tickets and they were willing to give me tickets which were the worst in the venue and no re-imbursement. After speaking with an extremely rude Viagogo employee called Pierre, i finally spoke to the Manager who agreed to a full monetary reimbursement for the Penn and Teller tickets and 750GBP worth of vouchers. I did receive the money reimbursement, but they didn't send me the voucher code. So I emailed them to ask for it, and 3 days later, they sent me a voucher code for 275GBP. 7 months on from using Viagogo for the 1st time, this issue still hasn't been resolved. I'm not sure if their complete incompetence or their lack of response is more infuriating. They are absoultely useless in every sense of the word. They are massively over-priced compared to their counter-parts and they should be avoided like the plague. They have absolutely no redeeming qualities as a business. DO NOT USE THEM!

It's such a shame other people are having bad experiences with viagogo. I bought a ticket to one direction for less than face value. Ticket was an eticket so I received it straight away (however, I was a bit nervous the ticket was not going to work). However it was all legit, ticket worked and I even saved money. Would definitely recommend! I'll be going to Justin Timberlake soon (with tickets over face value) but that's life sometimes. Hope it all works out!