Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Super product with great discount. Speedy delivery and well packaged. I know I am giving existing beautiful garments a new home without heavily affecting the environment
Not as advertised. Said it was unused and it looked very used and had stitching coming out. Fabric was not the same for the trousers and top. Lot of money for a very poor item.
Dear Pamela,
Thank you for your feedback. We are sorry that your order, the Red Valentino Garavani Jumpsuit, did not meet your expectations. We understand your concerns about the condition of the item received.
We take compliance seriously and encourage sellers to provide accurate descriptions to avoid any issues after purchase. To support this, we have implemented a return policy that allows you to report signs of wear, stitching defects, and fabric issues through the app within 72 hours of delivery. This helps us decide whether to approve the return.
As the deadline has passed without a report from you, we are unable to take further action on this return. If you no longer wish to keep the item, we recommend relisting it under your account to recover some costs.
For information on our return policy, please click here: https://faq.vestiairecollective.com/hc/en-us/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
We appreciate your understanding and are here for any further assistance.
Best regards,
The Vestiaire Collective team
My daughter was delighted with my present for her. I bought her a Tommy Hilfiger Hoodie and Swarovski necklace. I've purchased a leather bag for work which I use everyday. Couldn't be happier such a great find.
Dear Helen,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I purchased an LV agenda planner and it's in excellent condition. All of my purchases have been satisfactory and I'm extremely pleased
Dear Keesha,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Shopping experience was good. The item I bought was in very bad condition and the description was misleading. I am no longer shopping with Vestiaire because i am based in the US and everything has tariffs on top of the item cost + shipping. If the shipping and tariff cost was more visible it would be better. Currently I need to bid on the item then go to checkout before knowing the full cost
Dear Charlotte,
Thank you for your feedback. We are pleased to hear that your shopping experience was positive. However, we understand your concerns regarding the condition of the bag and our fees.
We take compliance seriously and advise sellers to provide detailed descriptions to prevent issues after the purchase. Our return policy allows you to report any discrepancies (defects or anomalies) not mentioned in the description or listing photos within 72 hours of delivery, which helps us determine if a return can be approved.
Since this timeframe has passed without a report from you, we are unable to proceed with the return. If you no longer wish to keep the item, we recommend relisting it under your account to recover some costs.
For details on our return policy, please click here: https://faq.vestiairecollective.com/hc/en-us/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
Regarding fees, Vestiaire Collective displays all fees at checkout, including the item price, VAT, shipping fees, buyer service fees, and customs duties. These are automatically calculated during checkout. To avoid surprises, please review your shopping cart and simulate costs before finalizing your order.
We appreciate your understanding and are here for further assistance.
Best regards,
The Vestiaire Collective team
Shopping was fine, easy to find stuff I'm interested in, transaction was ok. But I haven't yet received my boots! I think FedEx might have lost my boots. I haven't heard from them
Dear Luis,
Thank you for your feedback. We are pleased to hear that you find the shopping experience amazing. However, we understand your concern regarding the delay in receiving your Cult Leather boots.
Please note that once the item is shipped, the carrier is responsible for managing the delivery process, and we cannot intervene as long as they provide us with updates on the tracking link every 48 hours.
The item was shipped from our hub on July 23 and was successfully delivered to you by July 26. The carrier has consistently provided us with updates.
Thank you for your understanding, and we are here to assist you further if needed.
Best regards,
The Vestiaire Collective team
After years as a responsible user on Vestiaire Collective, my new account was suddenly and arbitrarily blocked for no reason whatsoever. I submitted every single document they asked for — invoices, authenticity certificates — and what did I get in return? Mindless, copy-paste bot replies. The only "explanation" I ever received was the same tired line: "one person – one account." Really? I've always had just one account. The first I personally closed, the second — my only active account — was shamefully blocked by their automated system. No real review. No transparency. No respect. Just arrogance wrapped in a wall of bots. Vestiaire's management seriously needs to wake up and look at what their so-called "customer support" has become: an unthinking machine that ignores loyal users and treats real people like disposable data points. Perhaps it's time for management to actually pay attention. Stories like mine are becoming more common online — historic, trustworthy users being blocked while millions of fake accounts sell items without consequence. Seriously, where are the bots watching?
Dear Olga,
Thank you for your feedback. We are sorry to hear that our service did not meet your expectations. We understand your concerns about the deactivation of your account.
Please be aware that our system regularly monitors account activity, and violations of our Terms and Conditions may result in automatic closures or suspensions. Additionally, we take authenticity very seriously.
After reviewing your appeal, our expert team analyzed your selling activity and determined that the quality standards of the items you submitted do not meet Vestiaire Collective's requirements, despite the documentation provided.
As a result of these compliance issues related to item quality, we regret to inform you that the decision to permanently deactivate your account is final, and we are unable to reopen it.
For more details regarding this matter, we kindly suggest you review our seller terms and conditions: https://faq.vestiairecollective.com/hc/en-gb/articles/8982306039313-Seller-Terms-Conditions
Thank you for your cooperation and understanding.
Best regards,
The Vestiaire Collective Team
I purchased a St Laurent bag that I believe is counterfeit. I was out of town when the bag was delivered. As soon as I realized I was sold a fake, I reached out to customer service with my concerns as well as photos. This bag had no serial number, no stamp, the stitching and inside liner were poor quality, the piping was made of plastic not leather, and the handles were not fully stitched closed. Definitely not up to standard of a true designer bag. Customer service advised me to send the bag back in for re-inspection. I did, and they immediately relisted the bag on the site. I reached BACK out to customer service to ask why, if they thought the bag was real, there was no serial number, no sewn-in leather tab, no telltale signs that the bag was authentic. They dodged all my questions and in the end, I still have no answers. I've not been able to resell the bag, and now I'm out $350.
Dear Tara,
Thank you for your feedback. We understand your concern regarding the result of our second authentication for your order: Saint Laurent Leather 24h bag.
Please note that we take authenticity and compliance very seriously. Although the item passed our physical inspection, we initiated a return for a second inspection based on your claims about concerns related to authenticity and issues with the description.
Our experts have examined key details such as model, material, finishing, hardware, logo, etc. They confirmed its authenticity and noted that this is a vintage licensed item with quality compliant to its era/license. It is also acceptable for licensed items not to have brand tags or "made in" information in certain cases; we have provided you with numerous references regarding this through the app.
Since it was declared genuine and complaint, it was automatically relisted under your account; however, you requested its return, and it was delivered back to you later.
For more information on our physical inspection process, please click here: https://faq.vestiairecollective.com/hc/en-gb/articles/25922864974609-How-do-you-authenticate-an-item
We appreciate your understanding and remain available for any further assistance.
Best regards,
The Vestiaire Collective team
Very satisfies to buy in vestiare collective
Dear Rodney,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Hidden fees/less transparency was disappointing otherwise good experience
Dear Michael,
Thank you for your feedback. We understand your concerns about the fees for your order: Moschino trainers.
We aim to be transparent about all costs. Vestiaire Collective clearly displays all fees at checkout, including the item price, VAT, shipping charges, buyer service fees, and customs duties. Please review your shopping cart and run a simulation before finalizing your order to see the exact amount you will pay. It is normal for the price to change once all fees are included at checkout.
Your input is important to us, and we have noted your comments.
We hope to see you again on our platform. If you need further assistance, please feel free to reach out.
Best regards,
The Vestiaire Collective Team
Beautiful shoes arrived safely and just as described.
Dear Elaine,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The Chanel bag arrived on time but ithe leather felt a bit tough in comparison to my other Chanel bags. The edges have frayed on the flap part of the bag ionly after onr month. Did your authenticity team check if it had been repainted?
Dear Cliona,
Thank you for your feedback regarding the condition of the Chanel bag and the repainting issue.
Please note that we take compliance seriously. The item has passed our authentication process, during which our team confirmed its authenticity and consistency with the description. If there had been any issues with the leather condition or repainting, we would have initiated a negotiation report to allow you to decide whether to proceed with the purchase or cancel it within 72 hours.
Additionally, we have a return policy that enables you to report signs of wear, stitching defects, and fabric issues through the app within 72 hours of delivery. This allows us to determine if we can approve any returns.
Since the deadline has passed without a report from you, we cannot take further action on this return. If you'd like to sell the item instead, we recommend relisting it under your account.
For more details on our return policy, please click here: https://faq.vestiairecollective.com/hc/en-us/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
We appreciate your understanding and are here for any further assistance.
Best regards,
The Vestiaire Collective team
Very happy and satisfied with the purchase experience and the things I bought.
Dear Michelle
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I can't thank you enough for dealing with my queries. Very smooth transaction. Job well done to my bag. More power..
Dear Chrizilda,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very good experience to buy and sell quality fashion items.
Dear Taty,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Such an easy process post-sale. Also took advantage of the zero seller fee promotions
Dear Amanda,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The product arrived quickly and in great condition!
Dear Livia,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The item went through Vestiaire's quality control, and the reports were all good; however, when I received the item, it came with a very strong odor that was impossible to get out. I think this should have been mentioned in the quality control. And Vestiaire only allows for a 72-hour issue report, which is a very short time.
Always a great experience Great products and prices.
Dear Jamie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have a problem with a Sellar. But I can't talk to anyone about it. I feel I'm being used as a bank by the Sellar.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Will,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team