Vestiaire Collective

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Vestiaire Collective

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow michelle M.
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Fantastic range of products, great listings with good information about items, really delighted with my purchases and love the site

Date of experience: March 13, 2026
Customer C. Vestiaire Collective Rep
5 days ago

Dear Michelle,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow may R.
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Not as expected and disappointed
March 23, 2026

Not as expected and disappointed - the packaging by Vestiaire was not meeting the standard. The bag i purchased was left in the box unprotected and out of dust bag!

Date of experience: March 13, 2026
1 review
0 helpful votes
Follow K M.
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Great experience, although I did try and buy the same jacket from the same seller a couple of weeks earlier and the sale was cancelled…. I appreciate that this could have happened for circumstances that were completely unavoidable. However second time around…perfect! So thank you

Date of experience: March 9, 2026
Customer C. Vestiaire Collective Rep
1 week ago

Dear Member,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Australia
1 review
0 helpful votes
Follow Yibing D.
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The shoes arrived in a reasonable timeframe and they were exactly as the listing described – but they broke apart after ten days.

Date of experience: March 9, 2026
1 review
0 helpful votes
Follow alicia K.
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Found the boots I was searching for. Great price. Very upfront shipping and duties payments. No surprises! Boots shipped very quickly from England to the US and they came in great condition. I do wish they had been in a dust bag as they are suede and were rubbing on the shipping box a bit.

Date of experience: March 8, 2026
Customer C. Vestiaire Collective Rep
1 week ago

Dear Alicia,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

1 review
0 helpful votes
Follow vivienne D.
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Recent sale has gone well albeit, the item's price had dropped significantly! Very frustrating when bids are made and accepted but not followed through.

Date of experience: March 8, 2026
Customer C. Vestiaire Collective Rep
1 week ago

Dear Vivienne,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

1 review
0 helpful votes
Follow mimi C.
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Not as " new unworn with tag " condition I expected. No tag. Only a plastic loop but no tag. New to that seller ( like resell after bought in vc?) but may not be totally brand new with tag. Belt was a bit scruffed and used and it has animal hair on. But it's a quick delivery. The condition should be termed as very good condition at best.

The credibility being checked by VC is not satisfactory. The stuff I'm trying to sell is really new with tag ( not plastic loop only) and only tried at home. And I haven't sold successfully in vc.

Date of experience: January 21, 2026
GB
1 review
0 helpful votes
Follow allison h.
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Easy, seamless process
Item was even better than described/expected
Very happy with my purchase
Fast shipping
Felt confident in my purchase with the authentication process

Date of experience: February 3, 2026
Customer C. Vestiaire Collective Rep
1 week ago

Dear Allison,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow jillian y.
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Considering the company is not in my country, the experience was very good and trouble free. The item arrived in good time, it was perfect and well packed. Thank you. 😊

Date of experience: August 3, 202
Customer C. Vestiaire Collective Rep
1 week ago

Dear Jillian,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Colorado
1 review
0 helpful votes
Follow BA S.
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Extremely slow onboarding, inconsistent messaging from staff, useless customer support when my items took 5 weeks to be listed, low pricing, huge consignment cuts taken by VC. Save your items and use another platform. VC was garbage in my experience.

Date of experience: March 8, 2026
1 review
0 helpful votes
Follow Carol D.
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Condition of bag improperly stated
March 16, 2026

Condition of bag improperly stated.
Pants size improperly stated
Condition of Jacket improperly labeled
When the items were relisted because that was the only way to get a refund, I was asked to lower my price a week after they were posted. Why? I bought them for the prices these were re-listed at.

Date of experience: March 5, 2026
Hong Kong
1 review
0 helpful votes
Follow Fabian K.
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The platform is relatively easy to use, however it only allows price adjustments for price reductions, which could be inconvenient if wanting to make upwards adjustments (unless taking whole selling post down and start again from scratch).

Date of experience: March 4, 2026
Customer C. Vestiaire Collective Rep
2 weeks ago

Dear Fabian,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Massachusetts
1 review
0 helpful votes
Follow dawn C.
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Please with every part of my transaction. Vestiaire does a great job of keeping sellers and purchasers aware of what stage all parties are in during a transaction. Very transparent.

Date of experience: March 2, 2026
Customer C. Vestiaire Collective Rep
2 weeks ago

Dear Dawn,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

1 review
0 helpful votes
Follow Sofia D.
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I made an offer, buyer accepted but didn't follow through, this is frustrating. Once an offer is accepted it should be binding.

Date of experience: March 1, 2026
Customer C. Vestiaire Collective Rep
2 weeks ago

Dear Sofia,

Thank you for your feedback. We acknowledge your concerns about buyers not following through on accepted offers and your recent chat ban.

The "Make an Offer" feature is designed to provide a fair experience for both buyers and sellers. Sellers can accept or decline offers, while buyers are expected to complete their purchases within 24 hours of acceptance.

Although we recognize that some buyers may not always follow through, many serious purchasers do complete their transactions. To assist sellers, we send reminders to buyers urging them to confirm their orders before the offer expires.

More information can be found here: https://faq.vestiairecollective.com/hc/en-gb/articles/360000809498-Seller-How-to-Use-the-Make-an-Offer-Feature

We have taken good note of your remarks and appreciate your understanding. We remain available for any further assistance.

Best regards,
The Vestiaire Collective team

Arkansas
1 review
0 helpful votes
Follow G W.
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Excellent
March 11, 2026

Excellent. Very simple to use. My first item sold within a week.

Date of experience: March 1, 2026
Customer C. Vestiaire Collective Rep
2 weeks ago

Dear member,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow dany d.
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Je peux seulement reconnaître que l'achat correspond exactement à ce que j'ai choisi.
Le délai pour la livraison à été respectée.

Date of experience: March 1, 2026
Customer C. Vestiaire Collective Rep
2 weeks ago

Dear Dany,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

1 review
0 helpful votes
Follow natalie S.
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The seller was nice to work with but wasn't completely honest. I had asked if the face of threat h had scratches and she denied it. When I received it there were clearly two areas that were scratched. I was extremely annoyed by this but h th deliver came fast and I was appreciative of the responses from her and the fact that I was able to bid on the product.

Date of experience: March 1, 2026
Customer C. Vestiaire Collective Rep
2 weeks ago

Dear Natalie,

Thank you for sharing your feedback with us. We genuinely value your experience and the time you took to speak with the seller.

We understand your disappointment regarding the battery and the condition of your item. After a thorough review by our team, we have confirmed that the item's "Very Good Condition" status was accurate at the time of our inspection.

Because the 72-hour reporting window had passed by the time we were notified, we are unfortunately unable to perform a secondary technical assessment. We appreciate your patience while we escalated this for a detailed internal review.

If you have any other questions, please feel free to reach out. We are here to help.

Best regards,

The Vestiaire Collective Team

1 review
0 helpful votes
Follow Lauren K.
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From start to finish the whole process was easy. After the seller accepted my offer, I paid. From that point on the seller shipped the item to be authenticated. After the item passed inspection, it was sent to me. The whole process took less than 2 weeks. I was super happy I did not have to deal with fees/duties since they were collected ahead of time.

Date of experience: February 4, 2026
Customer C. Vestiaire Collective Rep
3 weeks ago

Dear Lauren,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

1 review
0 helpful votes
Follow John L.
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Quick, simple, purchased an item perfect my closet.

Date of experience: March 1, 2026
Customer C. Vestiaire Collective Rep
3 weeks ago

Dear John,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

1 review
0 helpful votes
Follow Dorothy C.
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Vestiaire is well above similar sites in that it is to easy to use, secure and extremely efficient. I would recommend Vestiaire having purchased and sold items.

Date of experience: March 1, 2026
Customer C. Vestiaire Collective Rep
3 weeks ago

Dear Dorothy,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team