Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Item was of very high quality and just as described. Arrived quickly.
Quick and reliable service. Great photos and description.
Dear Debbie,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Smooth interaction with seller, quick shipping, authentic item.
Dear Caro,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Only place I shop! I rarely buy retail- in store!
Best preloved shopping experience
Dear Karyl,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Bag is in excellent condition and was received in a very fast time. Thank you.
Dear Shannon,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great bag, just as described! Great seller! Fast shipping with good update notifications.
Dear Natalie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Only good experience and I'm always satisfied.and you have a best customer service.
Dear Houley,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very fast shipping and wonderful process! My bag came earlier than expected and was definitely authenticated properly.
Dear Jasper,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The website is user friendly, a variety of great quality products and outstanding prices.
Dear Tee,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was very overall very pleased with the experience. It came on time it came when it was supposed to, and it was a very good nice shape.
Dear Amy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very easy and pleasant looking forward to do business again
Dear Lyudmila,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I really like Vestiaire! They offer periodic promotions or discounts, and the designer items are fairly priced. Shipping was very fast, even with the authentication process, and shipping from Italy. I feel confident buying and selling on this platform.
Highly recommend!
Dear Renee,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Item was as described, shipping and authentication was fast.
Dear Marisa,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Lovely bag brand new and great price, even had the original tags and packaging
Dear Mary,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Wonderful and seamless. Once I saw what I was looking for, I gave my offer and a very short while later I got a counter offer which I accepted.
Dear Mamboh,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Really should state whether an item of clothing is slim fit or regular
Very smooth process from start to finish. Loved the bag when it arrived!
Dear Salsy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Your company says the item i purcahsed was authenticated -- it is not the real thing.
Dear member,
Thank you for taking the time to share your feedback with us.
We understand your concerns about the authenticity of your recent purchase. Having co-signed the Charter for the fight against online resale of counterfeit goods, we absolutely do not condone the presence of replicas on our platform.
Our team has confirmed that the item, delivered to you on July 24,2025, was authenticated at our warehouse before being shipped.
If you still have doubts, we would be happy to arrange a second review. Please contact us directly through the chat in our app and provide us with more details about your concerns.
We hope to resolve this for you quickly.
Best regards,
The Vestiaire Collective team
Great items and in very good condition. Was very pleased with the item when they arrived. Very happy!
Dear Madia,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Sold a gucci wristlet, the offers and smooth sale went well, printing the postage yourself is good, and dropping off at the post office is brilliant
Dear Emma,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hazel,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team