Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The only thing you will get 10 from me is when I buy many things together you should ship together so I don't have to pay separate shipping and the tax I want to know percent tax before I buy (foreign tax)
This is my new favorite shopping site! Everything I've purchased is in amazing condition and the shipping is very fast. I love that Klarna is an option for making payments.
Dear Lotus,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
A smooth and easy process to list with Vestiaire Collective! Innovative tools, such as a "48-hr drop the price" feature which also promotes your listing in addition to sharing it with likes. Appreciate the prepaid label to ship to VC HQ for verification/quality assurance and super prompt payment. This is the best re-sale platform that I have used (only have had experience with Poshmark and they are terrible!). Looking forward to a continued and productive selling relationship with VC!
Dear Diana,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The process was easy. The anticipation of the item arriving will get you over analyzing. However, my purse arrived a day earlier than expected and just as the seller described. It was in amazing condition. Lucky me!
Dear Rene,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very straightforward and I like the value for money. Products described are spot on
Dear Hena,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Love this website! High quality designer clothing and accessories and easy process to choose if you would like an extra step of verification. I've made a few purchases and they have all been great.
Dear Kierstin,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have not been buying anything for the moment, but I will buy something soon.
Dear Maria,
Thank you for taking the time to provide us with your feedback.
We look forward to seeing you soon and wish you a wonderful day!
The Vestiaire Collective team
Products arrived in good condition as described and within two weeks of ordering.
One suggestion: please include measurements including the length
This should be required
Dear Jill,
Thank you for taking the time to provide us with your feedback.
We look forward to seeing you soon and wish you a wonderful day!
The Vestiaire Collective team
I've purchased two bags from here and they've both been exactly as described. I would not hesitate to to buy anything from this site.
Dear Joyce,
Thank you for sharing your feedback with us. 😊
We hope to see you again soon and wish you a great day!
The Vestiaire Collective team
VERY FAST SERVICE, IM SO HAPPY TO SELL MY LUXURY ITEMS HERE
People here really appreciate the luxury and feel safe with the authenticity
Dear Maria,
Thank you for taking the time to provide us with your feedback. 😊
We look forward to seeing you soon and wish you a wonderful day!
The Vestiaire Collective team
Wonderful. I sold a listing within 2 days of listing it. And got paid in the same week
Dear Joshua,
Thank you for taking the time to provide us with your feedback.
We look forward to seeing you soon and wish you a wonderful day!
The Vestiaire Collective team
Easy to navigate…. I don't like the hidden fees because the buyer can't necessarily see them so it looks like you don't have fees but the buyer pays them instead and they just try to Jew down the price because of them so ultimately the no fee things is BS. Easy posting, however sometimes they cut off your description so be sure to check. Really easy shipping and authenticity process. Trustworthy in that. I like the app but of course the fees
Dear member,
Thank you for sharing your thoughts about your experience with Vestiaire Collective. We are glad to know that you find our app user-friendly and appreciate the shipping and authentication processes.
We would like to clarify that buyer’s fees are included in the price shown in the catalog. You can view the specific buyer’s service fees for any item by clicking on the information icon alongside the price details. These fees are necessary to provide a quality experience for buyers on our platform. For more information, please follow these steps: First, visit our Help Center > Buying > Checkout & Payment > Customs, Fees & VAT.
As for item descriptions, once your item is listed, feel free to contact us if you need to make any changes or take other actions. It is important to review your listing after it goes live to ensure all essential details are clearly visible.
Thank you for your trust and support; we are here to help should you have any further questions or concerns.
Best regards,
The Vestiaire Collective team
Dear Brent,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was my first time buying under this company name and things went smoothly.
Dear Julie,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great system. Amazing to find the exact designer dress I was looking for at a reasonable price.
Dear Fiona,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Shirt was as described and photos all were easy to see and shirt fits me perfectly, thanks
Dear Ronald,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Excellent from start to finish. I've bought two items through the site and both were A1 in condition and suitability
Dear Una,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Easy to use platform for both seller & buyers 👍 so far this is one of the best platform I have used.
Dear Niko,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Beautiful Mac as described informed on all transitions until it arrived would definitely recommend 😁
Dear Tracey,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great communication regarding status of order and appreciate the verification of item.
Dear Laurie,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cecilia,
Thank you for taking the time to share your feedback with us.
We understand your concern about the separate shipping costs for your recent purchases, and we appreciate that you are enjoying your orders.
Each item, even from the same seller, is considered a unique sale with its own individual shipping label and packaging. This is why we process them separately.
All shipping costs and tax details are shown clearly at checkout before you complete your order. You can also find more information in our FAQ section.
We hope this helps clarify things. If you have any further concerns or questions, please do not hesitate to contact us and we will be happy to assist you.
Thank you for your understanding and cooperation.
Best regards,
The Vestiaire Collective team