Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I'm very impressed with Vestiaire. I have bought several times with them and always pay the extra fee for physical authentication service and I'm very happy with their service. I trust them and I will use them again in future. Highly recommend.
The best online "store" with which I've dealt. Sellers have been unfailingly response
Dear John,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Always happy with the products I bought. Very reliable and efficient customer service.
I can't find any flaws really!
Dear Maria,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I feel confident every time I purchase a designer product from this site. The backpacks I bought really meet my expectations and they come to me in very good condition. I love that the products will pass through quality inspection before being shipped to me,
Thanks Vestiaire.
Dear Agnes,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It's great just know because of the authenticity process shipping item takes about 2 weeks but everything is great and pricing in most cases is reasonable
Dear member,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was timely patient and respectful I was very satisfied about the whole call
Dear Miriam,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very happy with my purchase and I he service I received will definitely shop with h in hem again and would recommend
Dear Mary,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Wonderful smooth transaction that was hassle free & efficient
Dear Suellen,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Quick, Efficient, an abundance of choice and styles, wonderful service.
Dear Lorna,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was an awesome experience. I love shopping with them and will continue.
Dear Keisha,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Fabulous item and wonderful communication with seller which resulted in super quick delivery
Dear Julie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
A great selling experience. Each step was well explained and straight-forward.
Dear Alicia,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I did not received the order and was delivered somewhere else.
I genuinely hope Vestiaire Collective reconsiders its approach to supporting sellers. Lower commission rates, better visibility tools, and more seller-focused initiatives could make a big difference. Until then, it's hard to feel truly valued as part of the platform.
Dear Daniel,
Thank you for your feedback. We are sorry to learn that you feel undervalued on our platform. We acknowledge your concerns about visibility and our fees.
Please understand that visibility can change due to various factors, such as current fashion trends, pricing, and overall demand.
To improve your visibility, we suggest implementing the following strategies: consider setting a competitive price for your items or participating in our marketing campaigns to utilize our promotional tools that can enhance visibility and draw in potential buyers.
Regarding our fees, they allow us to uphold the quality standards, authentication processes, and customer service we aim for. To help you optimize your earnings on our platform, we recommend pricing items above €60.
We have taken note of your remarks and appreciate your understanding. We look forward to welcoming you back to Vestiaire Collective.
Best regards,
The Vestiaire Collective Team
Great Price & Authentic! Custom was Very Nice & Fast Shipper. Perfect Buy! I will Purchase again!
Dear Taferra,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Items as described, well packaged and arrive in good time. It helps to have measurements or to know your size in the brand you are buying.
Dear Margaret,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The Vestiaire Collective offers a wide variety of designer items, many of which are hard to find elsewhere. I appreciate their authentication process, which adds a layer of trust when buying luxury goods.
Dear Hany,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Perfect transaction. Exactly what I wanted. Painless and item was checked quickly and kept informed on arrival time.
Dear Danielle,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great experience. A bit of a shock though to discover how much tax I had to pay on top of the transaction. But delighted with my bag.
Dear Tanya,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great site for preloved designer goods. Quickly delivered and great offers. Recommend this site
Dear Mandy,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jo,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team