I paid $800 for a vintage Jean Patou jacket that I was told was in perfect condition, no flaws. The "quality control" employee accepted the order and sent it to me. It arrived with several holes, many stains, and a metal pin through the front leaving more holes, and it smelled of smoke.
I sent an email to Vestiaire complaining they allowed a seller to scam me and I was told they don't offer refunds but I can relist the jacket and attempt to resell it- in other words make this junk jacket someone else's problem if I am even lucky enough to ever sell it.
What a blatant scam. I informed them I will not longer be purchasing from their site.
*** I wanted to add this update: I had also purchased a beaded and sequin leather dress that was suppose to be in perfect condition but arrived with many missing beads and sequins. Took months to get someone to repair it. I also purchased a Gianni versace dress for full price, was told by quality control that there were white spots on the dress and offered me no compensation on reduction of price- but when the dress arrived they were actually bleach spots that can not be fixed, not white spots that can be washed or dry cleaned out. I also purchase a wool Galliano skirt in perfect condition, and it arrived with a slash in the butt that I had to pay $65 to a professional re-weaver to mend. I purchased a Versace leather dress in perfect condition but arrived with cuts, rubs and marks all over the leather. I purchased a Mugler dress in perfect condition and it arrived with light areas on a black dress, so very noticeable.
I just repaired the items and was grateful for them. The Jean Patou jacket was the last straw. It is so old it can not be cleaned and repaired, so its trash to me.
What good is "quality control" if they don't actually care about quality in the least?
If you are going to purchase from this site, you may consider asking Paypal if they will help you recover your money from Vestiaire if they attempt to defraud you.

Unlike many of the VC reviews I have read about the poor quality of the item purchased, I was lucky my jacket arrived looking as good as presented on the website when I ordered it - and it appears to be an authentic St. John jacket.

So why only 2 stars: I do not like VC's order and delivery process:
1) VC charges $40 to authenticate the item purchased
2) It took 3 weeks to receive the item. I have purchased items from the UK in the past and the longest I have waited to receive an item was 8 days
3) The item arrived in a plastic bag, wrinkled, not even wrapped in tissue paper - with no packing slip or order documentation.

I purchase from online second-hand stores like theRealReal, Portero, and eBay all the time and this is the first time I felt like a resale company doesn't care about their customers. I expected better & faster service for the $40 authentication fee added on to the $200 I paid for the jacket.