Ive written umpteen complaints and requests for a bag i paid for a dnalso asked now 3 weeks later for a refund had answers but ladst onse is now saying they dont reconise my order number... the order number and ref they gave me when they took £190 from my bank account. Latest reply i got says they cant help me any further. Have solken to other customers on social media about this company, and lots have been robbed by them one lady has lost over two thousand dollars, disgraceful. Please read reviwes oin facebook see how many complaints there are. Also bad reviwes on other sites as well,

The worst experience ever

The worst experience ever. I never write bad review about anything, but this time I had to. After waiting for my order to be processed about 2 weeks with no update whatsoever, I received a refund for my products with no announcement whatsoever. I don't even know what has happened. I sent them messages via e-mail and facebook, but no response. Don't I deserve at least an explanation? I really needed that product and since I waited for this one to arrive, now it's not available in the stores anymore so I basically don't have a chance of getting it anymore. Thanks a lot. :(

I joined just a week ago and tried to purchase a pair of Chanel Vintage earrings for alittle over $800.00 Now they are calculating over $1,000! How?
They said I had to pay $40 to ship, but then give me $20 because I am new. And then they added $125.00 for "contribution to customs?" What does that mean?
And what's this stuff about a membership at $12.00 a month minimum?
I am out!
I see their merchandise is not in "good condition." A pair of Christian Louboutin shoes that said "good condition" and the girl writes she takes good care of them, the soles were completely worn off! And she wants over $500? Fake advertising. I am sure these shoes would run over $700 when you go and calculate the baloney.
I won't buy from them. It's a gimmick

I placed an order on 06/05/2017 for a Saint Laurent bag, after like a week I received the confirmation email, this is my first time buying from VC, so I had no idea that it will take that long to confirm, ship the bag. Almost a month, I contacted their customer service where the heck my bag goes or at, they said that they haven't received anything yet and got contacted the seller, and said the seller has 30 days to ship the item. Like a week ago I got the email saying that the bag went through the quality control and ready to ship to my address which is in US. I tracked the package and said it will arrived 3 days after. So I was waited whole day at home because it needs signature, but nothing happened that day, I gave it one more day before I contacted the customer service again; still nothing. 2 days later, it said the package already went back to the shipper which is in France because DHL couldnt delivery it. I was like WTF? The email also told me to update my address but this is the only address that I have. So the I contacted them again, they said they will try to resend the package one more time. I received an email 2,3 days after saying that the package is ready to resend. I contacted the DHL to schedule for a puck up instead of delivery, but she told me to call back because they still haven't receive the package yet, once they receive it they will be able to modify it. I've been checked the tracking every single day since then, until yesterday it said the package went back to the shipper. SO FRUSTRATED, I don't know what had happened, contacted the customer service already but haven't heard anything from them yet, such a bad customer service, bad experience. I do not recommend ths website at all.

Most incompetent customer service i ever had, i ordered a pair of pants a month ago still did not get them, the dhl company said it never left their warehouse when i mailed VC they deemed after inquiering twice to make me go to even more steps and forms to find out were my item is, AND WAIT EVEN MORE WHEN THEY ALREADY HAD ALL THE INFO, 3 WEEKS since it was supposely sent i still didnt get it, do not know were it is, i would never trust to pay thousands of dolars on a item here, imagine something went wrong, u are better off with other sites

Ref: *******.
So very disappointed. Have purchased a pair of Louis Vuitton heels listed by Vestiaire Collective Concierge Service as " Very good condition".
Have received heels with huge scuffs on heels in some parts the leather is missing! How shocking.

Upon receiving the parcel I have written an email to VC supplied photos of these heels asking to take these shoes back and issue me with a refund.
Nobody got back to me I kept sending emails until today when I have received an email from someone called Ghizlène who has stated they don't accept returns and I can relist these shoes if I wish - a small handling fee will be deducted from the final sale. ( That means they will be released as very good condition while in fact the condition is poor, worned out soles, scuffs and missing leather on heels).

I have purchased an item marked by VC Condition: Very good condition.( A second-hand pair of shoes in very good condition have barely been worn and very well looked after.)

What I have got is a pair of heels which correspond to a Fair condition:
Huge scuffs on heels and missing leather on heels, worned out soles.

Shame on your Vestiaire Collectives we pay 30% commission fee for you to check all items properly- in this case you have not done it and now you refuse to admit your mistake and takes these worned out shoes!

Bad experience and unacceptable costumer care service. If anything goes wrong, don't wait for any good service provided.

Customer service agents are extremly rude and unhelpful. They sell your item, let them ship it to you and then tell you that the sale was cancelled. Still waiting for this item to be shipped back to me for more than 3weeks. So you have no money and your item is blocked.

Than the next sale happens, you send another item to them AGAIN, hoping it will be better this time, you include your brand new bag, dust bag, invoice, all papers -WITH YOUR OWN HANDS, SO YOU KNOW WHAT IS INSIDE!
After they receive the bag, they inform you that the invoice is missing. Without your consent they send the offer with a lower price to a buyer. In the meantime (and you still don't know) your item was refused by a buyer, so that's the first time you got an email saying your invoice is missing and the sale is cancelled and question you if they have to relist it with that lower price or you want it back! INSANE.

You call to the costumer care service, totally confused what just happened and you receive incredible rude answer in such an inpatient manner, you can't believe.
So all I can do is now to wait for a second item, with no payment done, somewhere in France and hope it wil arrive back in next few weeks or so...

Incredible, that one has to pay 33% plus for such a service. Never ever again. Now I hope that items I will receive back will be at least in the condition as I sent them to Vestiaire. My bag is missing an invoice and I can't do nothing to prove it. I will get back an uncomplete package and I am still looking for a legal possibilities to claim this loss.

Rude liars. Stay away from them.

I placed an order on April 4th. I used Affirm, a small loans company, to pay for my item. The order did not get confirmed until April 10th (why does it take nearly a week to get an order confirmed?). Affirm, however, starts counting the day the loan is made! A week goes by. No update. Another week goes by, Vestiaire still hasn't received the item. I contact them. They say that the seller has 30 days to send in the item before the order is cancelled (May 10th). Meanwhile, I have a payment due on my loan on May 6th! I try contacting the seller, they do not respond either. May 6th arrives. I make my loan payment because otherwise it might negatively impact my credit score. Vestiaire never gets the item, and finally cancels it on the 10th. They send a full refund to Affirm, but guess what- for those 30 days I had the loan, interest was being calculated. I'm only going to be getting part of my payment back. I NEVER GOT THE ITEM. I essentially paid Affirm $$ for borrowing their money for 30 days since Vestiaire could not get their act together! It's ridiculous that they allow their sellers to abuse the system. The seller clearly did not have the item and was not planning on ever sending it to me. Why couldn't the seller just say they could not fulfill the order? I could have gotten my refund much earlier, gotten the loan cancelled and not made a payment. And does the seller get penalized for this? Probably not! I was the only one who got screwed in this transaction, and I did everything I was suppose to do. I fulfilled my promise to Vestiaire and Affirm. On top of this the item I wanted is now impossible to find. I couldn't place a different order because I had no idea if I was getting this bag or not! I e-mail customer service and they give me the "oh sorry you had a negative experience we forwarded to the correct department". Thanks Vestiaire. I expect much more from a company that deals in luxury goods. Your customer service could have been much better. I wouldn't be so angry if this situation was handled better. And no, I dont want your $15 off my next purchase. That doesn't even cover the amount I lost to Affirm.

This is a very shady site. I ordered a Céline edge at VC 18 days ago. The order nr is *******. The item was listed at a very reasonable price and i was quite happy with my purchase. Days went by and the seller did not send the item. After ten days the seller left a comment that she wished to cancell the sale because she had broken the tag on it (this makes no sense, but whatever).
I few days later i realised that the seller had put the exact same bag for sale at a higher Price on VC. She has not canselled my sale, so im not able to get a refund.

When i try to call VC i get an automated response - they tell me to call doing bussines hours - I am calling doing bussines hours, but i guess this Company just does not care.
I find that it is horrible that they allow sellers to relist sold items at higher prices. This enables the seller to abuse the 30 day they can wait before shippng an item. If the get it sold at a better price then great for them - otherwise they still can sell it at the cheaper price. Meanwhile i am stuck and can not get my money back.
Hopefully they will refund me once the 30 days are over - what a complete waste of time.