Don't buy from this company. I am still waiting for a refund on a purchase I returned as it was not what was advertised. I paid for the shipping to me and paid the shipping to return the item. Was reassured a Refund would be processed on receipt of return I have proof of delivery and acceptance from Fedex. Still waiting for my refund and they are not responding to my messages. Fast to take your money and don't refund for returns. This is very bad business practice. Spend your money at more reputable website as the customer service is deplorable and they do not respond to emails, and they do not refund.

I have purchased one item before from the site with success. I live in the US and the seller was in Portugal so it took over a month to be shipped to me, but I understood the wait and was pleased with the package and the condition of the item. My latest order, however has gone horribly wrong. I live in the Northeast US and ordered a concierge item that was in New York and was supposed to have shipped to me within two working days. It has now been well over two weeks and my item has not yet shipped. I sent a message to customer service and received a reply stating that there was a "technical issue" and that they regretted the delay. I fail to see what kind of technical issue could have occurred. My funds were removed from my bank and the order was properly processed. It would seem to me that all they need to do is put the item in the box, affix a label, and send it to my address. This should be a simple task, but it does not appear to be a task this company can handle. Perhaps they have lost the item? I would hesitate before purchasing from this site.

I bought a GOOD condition Celine bag but later on realised that it is damaged leather not the reflection on the leather. The customer service is non existent. Phoned several times with no answer. Email support just said you can not cancel the sale. I thought the quality control will refuse to accept the bag because it is clearly stated damaged leather & worn out corner will be refused as good condition. However, theyve accepted. I think they are only interested in making their 30% commission then caring for the customer. Buyer has no protection on this website whatsoever and at their own risk. I rather buy from eBay because you can always get the money back if its a fake or not as described. BUYER BEWARE!

I wish I had read these reviews before buying from this website! I bought a £500 used 'shearling Miu Miu coa't according to the description, when it arrived it was a cotton and mohair faux fur stitched on material and it even said so on the label!. After sending it back and demanding a refund explaining that a shearling coat is a processed lamb, sheep or pelt and attaching several internet references and a picture of the label showing it was Artificial fur, they said that their 'experts' have said no it was a shearling! And have sent it back saying if I was not happy I should sell it on. Can you imagine a company that thinks it's ok and encourage you to dupe another unsuspecting person? All they are interested in is taking your money. I remain locked in this nightmare with them, it is outrageous daylight robbery.

You guys are not having very good reviews
My wife purchased a channel bag from you the bag was not as described on the advert having confronted with the issue you were not willing to admit your qc was not up standard by far. We were very dis appointed with the out come I would like to make people aware of the low standard vc has adapted in their qc and final shipment - please ladies out there be aware. You can kiss your refund good bye - RD from u. K

After 45 days my bank finally helped me with the issue and on 28th Sep, vc agreed to give me a full refund. Sent back the fake bag, and it arrived at vc on 29th sep.
No refund since then.
Asked them, they replied on 7th Oct, saying they received the bag on 3rd OCT and will take up to 14 days to give me a refund.
No refund untill yesterday (18th OCT). Contacted again, saying they need to get help from one of their expert team and will take up to 2~3 working days.
Contacted my bank again and waiting for their reply.
RUBBISH company. Please don't buy, never buy!

This is the worst company I have ever dealt with. I ordered a Burberry handbag and I paid for it immediately. The seller decided not to sell it. I had to give the seller one month before Vestiaire Collectives could give me a refund. That meant that Vestiaire Collectives had my money for about 6 weeks and I had no handbag. Foolishly, I ordered another handbag. Vestiaire Collectives sent out the handbag but Federal Express lost the bag. Vestiaire told me to send them an affidavit saying that I did not get the handbag. Once they had the affidavit they were to call Federal express to start a case. They did not. I called and called. Only after I threatened to call the Better Business Bureau and write to the CEO of the company did I get my money back. It took three weeks. I would NEVER buy from this company again. Very poor service.
If you see all the bad reviews, you can see why.

I have been appalled as a new customer and feel I should warn others off. I purchased an item of clothing by the designer Isabel Marant. When it was delivered I discovered it was a size smaller to the one listed on the website. I complained to VC's customer service team and all they offered was the opportunity to re-sell it on their website. Let me say that if any other commercial outfit did something like this, they'd deserve to go out of businness. I am completely at a loss to explain how VC manage to to keep any of their customers.

Had an email from Vestiare yesterday evening -
"We are sorry to hear that there was no move since September 29.
We inform you that we have decided to take it to our team. They come back to us within 7 working days.
As a good will gesture, we have decided to offer you a free shipping for your next purchase..."

What a joke! Not good enough Vestiaire! Firstly, 7 working days means well into next week (nearly 4 weeks after I purchased the bag/ stated 72hrs delivery when ordered) as you don't work over the weekend. Secondly - free shipping on next purchase? You've got to be joking - there's no way I will be purchasing anything from them again. They can't even show some good customer practice and offer a free shipping refund on this order - should the bag ever appear - not that I want it now (see previous review). Shocking, shocking, shocking...

My experience is good and bad. Good, because I've sold and bought quite a bit. Yes, it's expensive but I think the experience is quite good.

Anyway, the bad part, like really bad:
I've sent a very expensive ring to Vestiaire Collective. I made a mistake in identifyinf the free shipping label (DHL instead of domestic) so at the local post office I had to pay for the shipment myself. That's my mistake so it's OK. For weeks I didn't hear anything, I've sent a lot of e-mails because the track and trace said it was delivered at the correct address. The costumer service per e-mail told me to not worry at all, everything would be fine. But I kept being worried and with good reason.

Today I saw THE SAME RING being sold on the website of Vestiaire Collective. Same size, same serial number, same everything. I called and the costumer service rep. Was nice and his English was impeccable.

But he informed me it wasn't delivered at their office, there are more offices on the same address. My local post office made a mistake by not putting their name on the newly printed label (I did provide them with all the information but that's a different story altogether). I have to try to see where the item was delivered and I can only hope I get my money back. Retail price of the ring is 3400,-.

Anyway, the stolen ring is still available online. They will 'look into the matter.' Meanwhile, a criminal who has stolen my ring is free to sell my ring. There's only three companies on that address and one of them is VC, the other two are a laboratory and a depot for office supplies I believe. One of them appears to open after the package was delivered. That narrows it down to two options. The way I see it is they're giving a platform to criminal activity. It has been hours and the ring is still up for sale, making anyone who buys it accessory to crime.

I'm really not convinced no one in the building of VC took it. But we'll see what happens.

Appalling customer service. I paid for a high ticket value item online and when it arrived it was not like the photos at all when I tried to return it I was told my only option was to resist online but they would then take a re-listing fee and a commission. Daylight robbery, rude service and poor quality items.

I recently made my first purchase with Vestiaire Collective and I couldn't be more pleased with my experience. I will admit I was a bit worried after reading all of the negative reviews. I made my purchased my bag on Tuesday August 15th from a seller in France (I'm in the US) and received it Thursday August 24th so it came within the 10 day time frame they said it would. The bag is beautiful and the quality is excellent! However even though I had a good experience with them I probably won't take any chances buying from this site again. Based on all the negative reviews I've seen on multiple websites I do feel like I just got lucky.

You buy something on eBay and it's really a binding contract on both sides. Unfortunately it's not the same on vestiaire collective! I put in an offer on one item and it was accepted I paid for it and then was told it was no longer available. I put in an offer on another and the item was just taken off line and no longer available. I have now paid for another item already waited 2 and a half weeks and been told I can't cancel it!
It's a shame because I've seen some really good things on there but I don't like paying for something upfront and not receiving it which has basically happened three times now! Seriously don't bother nothing on there is actually available

I don't even want to give this company one star to be honest. To begin with this company was fine to sell through but of late it's a total mess. 'Quality Control', if you can call it that, has absolutely no idea about brands. Fact. I recently sold an item, sent it off same day, they received it on 4th August and then kicked off about the item being listed in Childrenswear. It wasn't and I proved this by sending them a snapshot of the listing, pointing out that it was in fact listed correctly in Womenswear. They then changed their tune and said that the item was Childrenswear. It isn't as the brand I sold doesn't sell Childrenswear. They literally had no comeback in what I proved them wrong on, but still today have marked the item as non compliant... 17 DAYS LATER. Incidentally, I emailed every single day and received just one response. They have ignored every other email I have sent. The buyer also left a message stating that they wanted to buy the item and wanted to know what was going on. So they are playing the seller (me) off against the buyer and vice versa, It's so incredibly unprofessional. I actually called them this morning and the guy, although very nice, is clearly unable to do or say anything except to 'urgently elevate the case further'. I can't be bothered waiting a further month for the 'wise' to decide on the fate of my womenswear cape so I am having my item returned. There are much better sites to sell on. I would suggest using those if you want a professional service where the company is interested in their business and clients rather than just taking the money. My item better be returned in the perfect, unworn, tags still attached, brand new condition it was sent. Just saying...

Based on their supposed 'authenticity service' and recommendation from Vogue magazine, I naively bought a 'Gucci' bag and 'Hermès' T-shirt from Vestiaire Collective - big mistake. After being ignored by one of the sellers I had bought from for a month, (I had contacted them prior to purchasing the bag and they had responded, so they were not inactive/unaware that I had made a purchase), the bag finally arrived and I was immediately sceptical. The zip and lining is a very cheap quality, the stitching was uneven and there appeared to be glue residue on the material. As for the T-shirt, it is embarrassingly fake. It seems as though it had been purchased from a high street store and had the logo printed onto it. I sent the bag back to be reinspected as I had paid the most for this item; unsurprisingly, it was once again verified and sent back to me. I am now stuck with two blatantly fake designer items. I understand that this can typically be the case with websites that host unauthorised sellers and I would never usually purchase expensive luxury items online, especially second hand items, due to the risk of them being unauthentic, but it was the 'highly acclaimed' verification service that initially put me at ease. This is my personal experience; I would never usually bother to leave a review but I would hate to see anyone else in my position if sharing my experience will help to prevent it!