I decided to purchase an item I've always wanted: an Alexander McQueen cashmere skull scarf. My item had been reduced to £128, so I felt I would be receiving a real bargain. Anyway, the long and the short of it is: the seller just has not sent the scarf to Vestiare, after a month of waiting... How can this be allowed? Is the seller not bound
By any rules? I was emailed by V C informing me that if they had not received the item, after a month, I would be refunded. It's all very casual and not customer-orientated at all... A complete waste of time! EBay would not put up with this. In theory, the concept of this company is amazing. In practice, it's a shambles.

This website is a scam! I bought a dress it says in description was new, but it has so many flaws when it arrives, I opened a dispute on paypal they sent me free shipping label, and i sent the dress back to them, they accepted and they never refunded! They always say close the dispute so we can refund, though i told them that paypal clearly stated for me DONT CLOSE THE DISPUTE UNLESS THE MONEYY IN UR ACCOUNT, but they kept insisting on that, they think that I dont know how paypal works :) the money is pending for a month, they dont have the money in their account how on earth it is "llitigious"
Now they have the dress and they have my money! Am so frustrated :) I just escalated the issue to paypal and I hope I will get back my money

Nothing more to say than what's in the title. The seller sent the item 3 weeks after the order was placed. It's now been two months since that time and I have yet not received the item, nor have I been provided with a decent justification for the delay. By European law, retailers have 30 days to deliver the item ordered online. Delays after that point are considered fraud!
Please, please, please avoid this website... they will waste your time and money. They have no respect for their customers.

I bought a Chloe paraty handbag and upon receiving it noticed it was a fake. I emailed vestiaire numerous times and was eventually replied with please return to this address. I shipped the handbag back to the address I was supplied with only to have a return back to me after 5 weeks and also pay the DHL shipping.
I emailed vestiaire again and told them how unhappy I was and how they could authenticate this handbag when clearly it was a fake. I paid close to 1000 Australian dollars for this handbag. Vestiare have ignored my emails again. Finally I received an email that said to ship back to a different address in Paris. My fear now is if I send it back to vestiaire and the bag go missing, I lose a bag and also lose my money. This company clearly does not care I will never buy of them again and I hope people start to avoid them and not be burnt like I have.

I sold an item which was compliant checked but no payment was made to me on the time the site promised. Called support and they said something was not right with their system. They will make the payment on next paymemt day. No apologize. I am sitting here my item was gone and no money was paid to me. We will see when or whether they will make new excuse next time.
I rarely write review but it seems a lot of room to improve for them overall. For now I am negative on them. Amateur business I would say.

Okay had it totally had it with this company. I am horrified by the shoes I have been sent, they are totally seller orientated as all they want is money. They try fool you by saying they authenicate item, but HONESTLY THEY DON'T. The person who did theses shoes has clearly never seen a pair of chanel shoes before. They give no explanation of the process and have committed fraud.

I have attached photos that show smude large font on the 'made in italy' part that would NEVER! Be on a real pair. On one pair the 'made' can not be read as the front is to large and smudged. In person the shoes are plastic and cheap looking. Nothing like the real deal.

I have purchased handbag at VerstiaireCollective in "Very Good Condition" which according to the website should arrive without damaged corners or oxidised materials, hardly used and in a very good condition. Instead it arrived with all above mentioned flaws.

Having contacted Verstiaire on several occasions (and with pictures attached) they eventually agreed for me to send it back to another quality control (as clearly 1st time they have not done any).

To my surprise it was sent back to me next day with no explanation and when I tried to contact them again I were advised to write to their legal department. When I further questioned customer service they just ignored my emails.

I would be very careful as information they are providing about the condiiton of the items is incorrect and quality control is non existent.

I can't believe I'm seeing so many horror stories with Vestiaire Collective! I have purchased a Burberry, PRADA, Gucci and Chloé bag off this site and every bag was authentic and in the condition as stated. I even questioned the Burberry bag and their Customer Service went as far as to give me what manufacturing facility it was made at with a letter from Burberry in London. My PRADA bag was sold from a Professional Seller (which are the best to buy from because you have a guaranteed 14 days to decide if you will keep the bag or return it for a full refund.) The PRADA bag was a limited edition, pre-owned but I couldn't believe how well maintained this Seller kept this bag (it was interior/exterior leather- beautiful.) My Gucci bag was practically brand new, I was told, "The bag has barely been used." It was flawless. The Chloé bag was the quilted bay leather bag and still had the original sheeting in the front and back pockets, everything checked out with each bag. If I ever had questions, Customer Service always helped, even giving me free shipping Bc of a Promo Code expiring. It can be time consuming if the bags are not in the "Ready to Ship" status, but I've had the bags looked at in Neiman Marcus, Gucci, Burberry and they were all authentic- by law, if they were fake bags, they would seize the bags. So, it's best to always keep the receipt to every bag purchased "just in case" because if you do decide to go take a Gucci bag you purchased off the internet to a Gucci store to have them look at it, and they deem it a counterfeit... They will take that bag from you right then and there by law. So you're $#*! out of luck, no bag and out however much money spent on the piece of $#*!. I will say a horrible site I have had 2 bad experiences with was Tradesy. I've found identical bags, with identical serial numbers and they would not "take action" until one of the bags was purchased (so they received their cut) THEN I could send the bag to them to "authenticate." Yeah... Sure.

I can't say enough good things about their customer service. They've gone above and beyond for me! You have to take into consideration the time difference - but I have nothing but love for this site. I went from zero, none, nada zip Christian Louboutin's and the thought that I'll never be able to afford a pair - to being the proud owner of 7 pairs! Hahaha. It is worth it to get their membership - but remember that you're paying for it. And be sure to order things that would normally have a lot of import fees and such. It can pay for itself - and being able to get a jump on some new items... priceless! I love the ladies there... they really are wonderful. Some things sell for incredible amounts of money - so they deal with high dollar customers all the time. My $200 shoes are just a small drop in the bucket - but they made me feel like I was worth a million dollars. Great site.

The site seems to be very badly rated here, yet I have had a great experience with them! The shipping was very quick, and the item arrived just as it was described!

I've written a full review and added some pictures here:
http://candidqueen.com/index.php/2016/03/07/vestiaire-collective-review/

Listed and sold a phenomenal pair of vintage Salvatore Ferragamo leather boots. I sent them to the quality control department and got a message saying that the boots had a loose heel (totally false!) and were not in as good of condition as I described them to be. They insisted that I lower the price of the boots by nearly half to sell them to the buyer. I reluctantly agreed, then they said the buyer didn't want the boots any longer and they were going to send them back to me. Next, I sold a gorgeous patent leather Salvatore Ferragamo vintage handbag. Well, I got an email making me a lowball offer on the bag, which I decided to accept. I was then told the bag sold and that I could print a shipping label and send it to them. I printed the label sent it to them and then a week or so later, I was looking at the items I had for sale and I saw that the bag was still listed as available for sale, and that it had not been sold. I was puzzled, so I contacted their customer service department and was told that the bag had not sold. I asked them why they told me the bag was sold if it wasn't and why they told me to ship it if it hadn't been sold and they just said they could send it back to me if I wanted them to. I was totally dismayed and puzzled as to why they did this. It's made me feel very uneasy about selling on this site.

Their quality control is horrible. They sold me a designer jacket that was not in "very good condition" as described -- It actually has sweat stains! Their customer service told me that I could not return it, but could resell it on their site and that they would not take any commission. Are you serious? Sell someone else this rag? The process of inquiring and complaining has also been incredibly time consuming and irksome. I will no longer do business with them. Appalling. Avoid this company.

Ladies, Stay FAR AND AWAY from them and their website. Not only all my 5 purchases on different times have been a complete joke, but they keet covering their faults, calling you names, hanging me up. Their quality control are shameful, they let items pass when they should've been returned immediately to the seller because of a misrepresentation, items that were described in fact in new condition in their description arrived in fair deplorable condition. Plus I had to pay duty fees every single time. They don't have true authenticators and if they do they don't know the difference between a LV never full replica and an authentic one. I just told them to screw themselves at the end and I closed my account without looking back. Fortunately I got rid of those bags and made a small profit stating their true condition but I would be in complete devastation if I were keeping those crappy bags. Also, 30 days to get your item if the seller decide no to send it in a reasonable time, really? 30% of commission... total rip off. Don't Believe what vogue says, they own the company.

The Worst...

Hey, if you like wasting $560 for a pair of Louboutin heels that you can't wear because they're too big for you & you can't return them & get a proper fitting paid & they offer to let you sell them back & they list them for $100 less than what you paid & they plan on taking a $32 fee out of whatever you do eventually get for them but then no one is buying them or they are offering a ridiculously low amount so it's not even worth it to sell them back then this might be the company for you! As for me, I will NEVER spend another dollar on this BS website. They have lost me as a customer forever due to having only one experience with them which has cost me a lot of money, time & not even getting a product I can actually wear that I am now stuck with. Thanks Vestaire... you suck. I had way better luck with Tradesy.

Of the 4 things I ordered, 3 were cancelled due to the seller not responding. They did give me a refund as stated after the 30 days, but the point of making a purchase is to actually get the things you paid for! I'm also counting on those items and not buying them on other sites. Unlike Ebay and other sites, they don't seem to hold the seller responsible at all for holding up their end of the deal. Just an "oops, sorry, we never heard back from the seller." I can't trust that I ever get anything I buy from Vestiaire Collective, and I am never shopping with them again. This may be the worst site I've shopped at.