Vestiaire Collective

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Vestiaire Collective

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
Follow Breezy M.
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My overall experience with Vestiaire Collective has been amazing. I've used the platform both as a buyer and a seller, and I've been impressed each time. The quality of items is unmatched, the payment process is smooth and reliable, and shipping is always fast and trustworthy.

Date of experience: August 29, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Breezy,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
Follow chris C.
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Selling on Vestiaire has been really smooth so far! The process is easy, payments are reliable, and I love that my items are reaching buyers who truly appreciate fashion. Definitely a great platform for resellers.

Date of experience: August 29, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Chris,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
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Very nice product!
September 8, 2025

Very nice product!
Responsive seller!
Happy to still find this brand.

Date of experience: August 29, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Marie,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow jessica P.
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I bought a pair of linen trousers which I love and have worn non-stop. It's a shame it's so costly to ship internationally, but then again, is it sustainable to post internationally?

Date of experience: August 29, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Jessica,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Ali C.
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Very easy transaction
Seller sent shoes out very quickly
Would highly recommend & will definitely use you again

Date of experience: August 29, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Ali,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
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Absolutely thrilled with my Omega watch
September 8, 2025

Absolutely thrilled with my Omega watch. I thought the whole process could have been a bit quicker and communication could be approved. But certainly will purchase from here again and will know what to expect.

Date of experience: August 29, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Vivienne,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow glen S.
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Love buying preloved clothing now always bought new and spent 10s of thousands the beauty with buying quality preloved is you can wear it till you get fed up and then sell it on again for virtually same money

Date of experience: August 29, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Glen,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Michigan
1 review
0 helpful votes
Follow Tracy O.
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The items I've bought were received and exceeded my expectations. Ad an avid Ebay and Poshmark shopper, I enjoy this site far better.

Date of experience: August 28, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Tracy,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Michigan
1 review
0 helpful votes
Follow Kelli E.
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The purse was super cute and the picture represented the product

Date of experience: August 28, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Kelli,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Laurie T.
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Great and fast
September 7, 2025

Great and fast. Would use again. Easy. Used before and had success too!

Date of experience: August 28, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Laurie,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow susan K.
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Great choice of dresses to select from, easy to order and kept up to date of expected delivery date.

Date of experience: August 28, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Susan,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow toni S.
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No communication received from the seller. I asked a couple of questions but no response. The LV label was sewn on upside down, which I thought was odd and made me question if it was genuine? And no box or LV dust bag, which again, I thought was odd.
However, I've the shawl

Date of experience: August 28, 2025
Canada
1 review
0 helpful votes
Follow aleesha R.
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I enjoy really my experience shopping with Vestiatre and I would definitely shop again and let a friend know about it!

Date of experience: August 28, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Aleesha,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow Sabatina M.
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Used Vestiare to purchase designer shoes, the process was smooth and the website and app is really easy to use for any purchases. The seller posted the item on time and the item was described in great condition/never worn. Overall I had a really positive buying experience on Vestiare.

Date of experience: August 7, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Sabatina,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow donna M.
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My bag arrived in great condition, i live it. It was well packaged and postage was fast. I would definitely buy from this site again

Date of experience: August 27, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Donna,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Adam G.
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It was fast and efficient and the website is user friendly. I will certainly use it again.

Date of experience: August 27, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Adam,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Nevada
2 reviews
2 helpful votes
Follow Laurie F.
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BUYER BEWARE
September 5, 2025

I found a beautiful Doen Benoit Noir dress in my size and submitted an offer. Seller never responded and offer expired. So, I tried to make another offer, same outcome. So, I order this dress that I've been trying to find. I wait and wait. Item does not ship. So, I reach out to customer service. They tell me that they will contact the seller and then I hear nothing. I try to reach customer service again and they tell me the same story and again, I hear nothing. At this point I'm growing concerned. The dress has not shipped, customer service is basically non responsive & I'm out $600+ Why do they say they will cancel your order when it doesn't ship by the deadline when this does not happen. They also say they will refund your money automatically. Good grief this company is awful. I am now trying to get the money back by going through my bank.

Date of experience: August 18, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Laurie,

Thank you for taking the time to share your feedback with us.

We understand how disappointing it is to find a specific item and then face such a delay and lack of communication.

We want to clarify the status of your order and the steps we've taken. We did attempt to contact the seller on your behalf, but we were unable to get a response. We apologize that this was not effectively communicated to you.

The item was purchased on August 18th, and the 7-day shipping window expired on August 25th. As per our policy, the order was automatically cancelled and a refund was issued on August 26th. You can expect the refund to be visible in your original payment method within 5 business days.

For future purchases, we recommend reaching out to sellers directly before buying, especially for items you are very eager to receive.

We hope this clarifies the situation.

Best regards,

The Vestiaire Collective team

Australia
1 review
0 helpful votes
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Verification was faster than I expected and the frequent updates were fantastic. The bag I ordered also arrived early, very well packaged, and with all of the original packaging.

Date of experience: August 27, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Courtney,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
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Very happy with items I have purchased over the past few months, you can really buy a bargain,

Date of experience: August 26, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Sandra,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow jahangir A.
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I ordered an item I liked and was pleased with the price and service I received. The website is easy to navigate and super easy to order or make offers. I feel confident buying from vestiaire collective.

Date of experience: August 26, 2025
Customer C. Vestiaire Collective Rep
7 months ago

Dear Jahangir,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team