Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Great experience. Buying the item and then getting updates. Will definitely use again.
Product arrived promptly and was exactly as advertised
Dear Johnny,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have not received my order after 9 months and my emails and messages on their social media accounts will not get answered. I have requested a refund months ago. Very disappointed and dissatisfied
Love to browse and shop on Vestiaire because of the different countries having been issued different styles or colours of the same or similar item or line, that had been issued in my country. Also kudos for banning 60 odd fast fashion brands. Especially love the vintage items (Balenciaga, Burberry & Chanel) from the 90s and 00s when fashion was still evolving and its quality good. Very happy with the easy payment and tracking system. I bought two items from two different countries on the same day and the speed of delivery really depends on the country, but the tracking in both cases was the same. I only get confused when I see a date and have to remember that Vestiaire uses the American format, which I find rather strange for a French company that sell worldwide.
Dear Elvire,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was pleasantly surprised with the condition of my purchase. I can't wait to buy more. I was most pleased with the purchasing process.
Dear Christy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This was my first time making a purchase. A Prada bracelet that I lost and couldn't source anywhere as Prada stopped making this particular style.Found on here and was thrilled!. Definitely recommend!. 🏼
Dear Judith,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great site to navigate and easy to make offer, etc
Dear Lesley,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love selling stuff here in this network. I sell.
Some Gray stuff, thank for this network. I wish I could sell a little more. But the experience in this network been awesome
Dear Anibal,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It's a very good place to buy and sell goods that I always have an eye on.
Dear Chloe,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love Vestiaire. They handle all my transactions very well. They make It super easy to sell.
Dear Member,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I've made a few purchases with Vestiaire and like that they provide you with a piece of mind by adding additional authentication. I will be shopping with them again in the future.
Dear Seena,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very professional and reliable service! Would not sell or buy from any other platform.
Dear Marie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The entire purchase experience was seamless and easy.
Dear Joanna,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I'm just a buyer of shoes-boots with good quality and competitive price points. I'm only using U. S sellers right now due tariffs and related fees. Most of my transactions have been quite good with only a few issues like sizing and condition of the shoes-boots were being questionable.
Fabulous find on the Vestiaire site. Speedy delivery & arrived in pristine condition! My eyes are already on the hunt for my next purchase (or three! Haha)
Dear Ashanti,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This feedback is actually as a seller, not as a shopper - but I think when you make an offer to a seller you are not very clearly aware of what additional fees you are paying? I am a bit confused why when you accept a buyer's offer, they almost never complete the purchase. It is a huge disadvantage over other selling platforms that I use. It seems that something is going wrong when so many potential sales fall through. Maybe it's just me, but I'm not a fan.
Shoes were lovely and communication was great. All very smooth.
Dear Meaghan,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The boots were a good price for the quality of them. They were packaged very well. I would buy from this seller again without hesitation
Dear CLouise,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great service great item good communication. As described
Dear Michael,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Rip off, trying to unload items as fast as possible. Not even trying to help make money.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Devon,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team