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VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
















The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I messaged the Buyer and was disappointed when I didn't receive a reply. The Buyer got a fantastic deal on my Victoria Beckham dress and I could have sold it for a much higher price and should have!
Some if your Buyers put offers on my items for sale and then don't complete the sale - this is very bad practice.
The pricing system makes it quite expensive for buyers. I tend to sell more on eBay because their commission and fee structure is much simpler.
Dear Jasmin,
Thank you for sharing your feedback with us.
We understand your concerns regarding the buyer service fees charged on our platform
The buyer service fee covers essential services like guaranteed delivery, Online inspection, Physical authentication, Free relist, Always-on Customer Support, our services for handling all the paperwork involved in your order, from customs and border authorities to international shipping.
For a detailed breakdown of the buyer service fees and how they are applied, please check our Help Centre by following these steps:
Help Centre > Buying > Checkout & Payment > Customs, Fees & VAT
We remain available for any further information.
Best regards,
The Vestiaire Collective team
Great App for Luxury Lovers!
I've been using the Vestiaire Collective app for a while and I'm really satisfied. It's super easy to browse, buy, and sell authentic luxury pieces. I love that every item goes through an authentication process—it gives me peace of mind when buying designer items. The app is user-friendly, the customer service is responsive, and I've had great experiences both as a buyer and a seller. Highly recommend it for anyone who loves sustainable fashion and luxury finds!
Dear Juisa,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Was originally upset because i ordered a beautiful pair of sunglasses for my mums 50th however the order was cancelled without a given reason. However, a few months later i was able to find the same pair just in time and everything was perfect. Paid extra for the authentication service too and couldnt be happier with it.
Dear Member,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Having a Platform to sell the Upscale Clothing Pieces that I source has been very rewarding. Selling on Vestiaire Collective has been Easy and I love everything about this platform
Dear Kris,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I sent a counter offer with a view to negotiating but the would-be buyer just disappeared. D
Do people not negotiate now? He offered £2100 below asking price which took as an opening bid.
I guess your clients are not au fait with the auction world- Bonhams etc
Dear Lynnie,
Thank you for taking the time to share your feedback with us.
We understand your concern about situations where accepted offers do not lead to payment from the buyer.
We are currently reviewing your suggestion related to buyers not fulfilling their offers. Although our system does not enforce purchases, we will update all members regarding any changes associated with this feature.
You can control how often you receive offers for your listings by referring to our FAQ here: Help Centre > Selling > My Listings > Make an offer.
For now, you have the freedom to accept or decline offers as you wish.
We value your understanding and are here to assist you.
Best regards,
The Vestiaire Collective team
I have bought 3 bags from Vestaire collective and they are my go to website for preloved designer handbags. I love that you know how much import duties are before you purchase. That is crucial in me either making a purchase or not. They keep you informed every step of the way and let you know if the item that you purchase is accurate with what the seller is selling.
Dear Jenny,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Purchased a beautiful Christian Dior bag, that is still in the store, and still had the tags on it for $1,500 less then retail. It was shipped the day I purchased it, authenticated and in my hands five days later. I couldn't be happier.
Dear Laina,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The website is easy to use. The bag I purchased was in perfect condition t condition and the seller was lovely. Shipping was faster than expected. Overall- a fantastic experience.
Dear Lucy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Item arrived very quickly and was packaged in a neat box with wrapping and clothe bag as well. I was super impressed with my purchase.
Dear Dorothy
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I've been shopping with VC for a while and have always had a positive experience. Website easy to use with clear instructions. Service have always been good and reliable.
Dear Priscilla,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I like shopping on Vestiaire Collective. I get good deals on new or gently used designer clothes and shoes that would normally be out of my price range.
Dear David,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The seller was very willing to negotiate on price so I got the pre-loved treasure I wanted for less. It was in the condition I expected from the photos. Shipping was fast and arrived when expected.
Dear Jackie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was looking for a specific shoe that was released about 4 years ago. And surprisingly, I found the shoes on Vestiaire Collective in my size. The item shipped rather quickly and they were in perfect brand new condition.
Dear Kristina
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Dear Leah,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
So far, my orders have come quickly and been as expected when delivered. One seller was tardy but you stepped in to speed her up. I'm very pleased.
Dear Kahleen,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Amazing product with a great variety - I wish for products that havetax that it would be displayed when looking at the product before going to the checkout experience
Dear Alex,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have been searching for the Miu Miu s/s harlequin dress for almost a decade and finally found it on Vestiaire, thanks to their daily alerts. Couldn't be happier, thanks so much!
Dear Shauni,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I had a very good experience shopping Vestiaire Collective. The transaction was handled smoothly and I was pleased with the responsiveness of the seller and the site (overall). The site offers a variety of merchandise and I appreciate the follow-up features when interest is expressed in a particular item.
Dear CatLyn,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Super product with great discount. Speedy delivery and well packaged. I know I am giving existing beautiful garments a new home without heavily affecting the environment
Dear Will,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Answer: There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies
Answer: This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.
Answer: Dear Peggy, we kindly inform that as soon as you close your account, your ads will be withdrawn and not visible anymore. Best regards
Answer: Dear Vanessa, you will find on the self-titled FAQ article right below: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Vestiaire-Collective-s-return-policy Best regards
Answer: They don't have an email or phone number. Just the link to the chat, so you can never be sure that your message has gone through.
Answer: Dear S R., we regret not being able to get back to you any sooner. We highly suggest to report this message, as we confirm that refunds are automatic and no action on your side is requested. Thank you very much!
Answer: Dear Tanya, we are sorry to hear that you haven't received your payments! Make sure to contact us in Me > Help on the App, if assistance is still required. Best regards!
Answer: Dear Elizabeth, thank you for your question. We must inform that our lines are currently closed! Make sure to find our available contact methods directly on our Contact Us article, in our Help center. We remain available for any further questions or queries you might have. The Vestiaire Collective Team
Answer: Dear Rana, we are getting back to you regarding the processing of your recent purchase. Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! Please rest assured that we remain available for any verification, if you haven't received your purchase yet. Thank you very much for you for your understanding, The Vestiaire Collective Team


Dear Julia,
Thank you for sharing your feedback with us.
We understand your concern regarding the lack of response from the buyer and the impact on your sale.
As per our policy, once an offer is accepted, the buyer has 24 hours to complete the purchase. However, it is important to note that they are not obligated to proceed with the order. If the deadline passes without confirmation, the offer expires, and the item remains available for sale.
Additionally, if you prefer not to receive offers in the future, you can disable the "Make an Offer" option by following these steps:
Log in > Listings > Settings Offers
We appreciate your understanding on this matter. Should you require any further assistance, please do not hesitate to reach out.
Best regards,
The Vestiaire Collective Team