Vestiaire Collective

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Vestiaire Collective

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Julia C.
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I messaged the Buyer and was disappointed when I didn't receive a reply. The Buyer got a fantastic deal on my Victoria Beckham dress and I could have sold it for a much higher price and should have!
Some if your Buyers put offers on my items for sale and then don't complete the sale - this is very bad practice.

Date of experience: September 5, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Julia,

Thank you for sharing your feedback with us.

We understand your concern regarding the lack of response from the buyer and the impact on your sale.

As per our policy, once an offer is accepted, the buyer has 24 hours to complete the purchase. However, it is important to note that they are not obligated to proceed with the order. If the deadline passes without confirmation, the offer expires, and the item remains available for sale.

Additionally, if you prefer not to receive offers in the future, you can disable the "Make an Offer" option by following these steps:
Log in > Listings > Settings Offers

We appreciate your understanding on this matter. Should you require any further assistance, please do not hesitate to reach out.

Best regards,

The Vestiaire Collective Team

GB
1 review
0 helpful votes
Follow Jasmin D.
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The pricing system makes it quite expensive for buyers. I tend to sell more on eBay because their commission and fee structure is much simpler.

Date of experience: November 1, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Jasmin,

Thank you for sharing your feedback with us.

We understand your concerns regarding the buyer service fees charged on our platform

The buyer service fee covers essential services like guaranteed delivery, Online inspection, Physical authentication, Free relist, Always-on Customer Support, our services for handling all the paperwork involved in your order, from customs and border authorities to international shipping.

For a detailed breakdown of the buyer service fees and how they are applied, please check our Help Centre by following these steps:

Help Centre > Buying > Checkout & Payment > Customs, Fees & VAT

We remain available for any further information.

Best regards,

The Vestiaire Collective team

Illinois
1 review
0 helpful votes
Follow Juisa D.
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Great App for Luxury Lovers!
November 11, 2025

Great App for Luxury Lovers!

I've been using the Vestiaire Collective app for a while and I'm really satisfied. It's super easy to browse, buy, and sell authentic luxury pieces. I love that every item goes through an authentication process—it gives me peace of mind when buying designer items. The app is user-friendly, the customer service is responsive, and I've had great experiences both as a buyer and a seller. Highly recommend it for anyone who loves sustainable fashion and luxury finds!

Date of experience: November 1, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Juisa,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow kb M.
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Was originally upset because i ordered a beautiful pair of sunglasses for my mums 50th however the order was cancelled without a given reason. However, a few months later i was able to find the same pair just in time and everything was perfect. Paid extra for the authentication service too and couldnt be happier with it.

Date of experience: October 6, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Member,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Kentucky
1 review
0 helpful votes
Follow Kris D.
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Having a Platform to sell the Upscale Clothing Pieces that I source has been very rewarding. Selling on Vestiaire Collective has been Easy and I love everything about this platform

Date of experience: November 1, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Kris,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Lynnie F.
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I sent a counter offer with a view to negotiating but the would-be buyer just disappeared. D
Do people not negotiate now? He offered £2100 below asking price which took as an opening bid.

I guess your clients are not au fait with the auction world- Bonhams etc

Date of experience: November 1, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Lynnie,

Thank you for taking the time to share your feedback with us.

We understand your concern about situations where accepted offers do not lead to payment from the buyer.

We are currently reviewing your suggestion related to buyers not fulfilling their offers. Although our system does not enforce purchases, we will update all members regarding any changes associated with this feature.

You can control how often you receive offers for your listings by referring to our FAQ here: Help Centre > Selling > My Listings > Make an offer.

For now, you have the freedom to accept or decline offers as you wish.

We value your understanding and are here to assist you.

Best regards,
The Vestiaire Collective team

Australia
1 review
0 helpful votes
Follow jenny S.
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I have bought 3 bags from Vestaire collective and they are my go to website for preloved designer handbags. I love that you know how much import duties are before you purchase. That is crucial in me either making a purchase or not. They keep you informed every step of the way and let you know if the item that you purchase is accurate with what the seller is selling.

Date of experience: August 20, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Jenny,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New Jersey
1 review
0 helpful votes
Follow Laina P.
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Purchased a beautiful Christian Dior bag, that is still in the store, and still had the tags on it for $1,500 less then retail. It was shipped the day I purchased it, authenticated and in my hands five days later. I couldn't be happier.

Date of experience: October 9, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Laina,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Illinois
1 review
0 helpful votes
Follow Lucy P.
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The website is easy to use
October 18, 2025

The website is easy to use. The bag I purchased was in perfect condition t condition and the seller was lovely. Shipping was faster than expected. Overall- a fantastic experience.

Date of experience: September 2, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Lucy,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Washington
1 review
0 helpful votes
Follow dorothy M.
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Item arrived very quickly and was packaged in a neat box with wrapping and clothe bag as well. I was super impressed with my purchase.

Date of experience: October 8, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Dorothy

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow priscilla P.
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I've been shopping with VC for a while and have always had a positive experience. Website easy to use with clear instructions. Service have always been good and reliable.

Date of experience: October 8, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Priscilla,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
Follow david C.
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I like shopping on Vestiaire Collective. I get good deals on new or gently used designer clothes and shoes that would normally be out of my price range.

Date of experience: October 7, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear David,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Australia
1 review
0 helpful votes
Follow Jackie R.
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The seller was very willing to negotiate on price so I got the pre-loved treasure I wanted for less. It was in the condition I expected from the photos. Shipping was fast and arrived when expected.

Date of experience: October 7, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Jackie,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow kristina D.
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I was looking for a specific shoe that was released about 4 years ago. And surprisingly, I found the shoes on Vestiaire Collective in my size. The item shipped rather quickly and they were in perfect brand new condition.

Date of experience: October 5, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Kristina

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Connecticut
1 review
0 helpful votes
Follow leah P.
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It was great!
October 13, 2025

It was great! Very satisified!

Date of experience: October 3, 2025
Customer C. Vestiaire Collective Rep
6 months ago

Dear Leah,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Kahleen C.
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So far, my orders have come quickly and been as expected when delivered. One seller was tardy but you stepped in to speed her up. I'm very pleased.

Date of experience: October 3, 2025
Customer C. Vestiaire Collective Rep
6 months ago

Dear Kahleen,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow alex P.
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Amazing product with a great variety
October 12, 2025

Amazing product with a great variety - I wish for products that havetax that it would be displayed when looking at the product before going to the checkout experience

Date of experience: October 2, 2025
Customer C. Vestiaire Collective Rep
6 months ago

Dear Alex,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Shauni A.
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I have been searching for the Miu Miu s/s harlequin dress for almost a decade and finally found it on Vestiaire, thanks to their daily alerts. Couldn't be happier, thanks so much!

Date of experience: October 2, 2025
Customer C. Vestiaire Collective Rep
6 months ago

Dear Shauni,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Michigan
1 review
0 helpful votes
Follow CatLyn Q.
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I had a very good experience shopping Vestiaire Collective. The transaction was handled smoothly and I was pleased with the responsiveness of the seller and the site (overall). The site offers a variety of merchandise and I appreciate the follow-up features when interest is expressed in a particular item.

Date of experience: August 17, 2025
Customer C. Vestiaire Collective Rep
6 months ago

Dear CatLyn,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Will B.
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Super product with great discount
October 11, 2025

Super product with great discount. Speedy delivery and well packaged. I know I am giving existing beautiful garments a new home without heavily affecting the environment

Date of experience: October 1, 2025
Customer C. Vestiaire Collective Rep
6 months ago

Dear Will,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team