Just absolute $#*! customer service not to mention the rude sellers never again will I buy from them and I advise you to do the same I'd put zero stars if I could

Hello
I have been buying and selling multiple items so far on VC so I have had a great experience as a buyer and customer. So far so good. I noticed however that any buyer can return an item without any good reason within 72 hours upon reception. Vc doesn't verify the truth of the issue raised by the buyer.
So you risk loosing the sale and your badge for no real reason.
Case: I finally sold a ring which was returned to me the first as non compliant ( in fact it went under quality control and suggested to change it into good condition from very good condition as it was originally listed). This item was sold the second time to a buyer as in good condition. However the buyer when he received it broke it due to an improper use (he pushed too hard on the metal part to adjust the size) and returned it saying it was broken.
Vestiaire then cancelled the sale and returned the item back to me without any explanation.
I am very disappointed! Not only I lost the sale, the seller status but also the item that I can't relist and wear anymore! I paid many commissions to vc for their service and they must do something about this and refund me the value of the sale. If they don't have any insurance to cover the damage of the items when they are sent out (improper use of people handling them) they should be ready to refund them if they get visibly damaged and broken while they are at buyer or at quality control for review.
I have read other similar experiences of items being lost broken or damaged and they must do something about this.
It is not acceptable by a company with these high standards.

When I came to understand how Vestiaire Collective operated in a whole as a company, reading great reviews I knew I had to take a peek so I dove right in.

First off the amount of luxury items for resale wether new/old is extremely plentiful I found the pricing to be fair in todays market.

Just knowing my choice of purchase will have a eye for detail and authenticity making sure product is as described along with being authentic.

Easy navigation-Even better you can communicate with buyer making for a better experience for both parties.

Great detail as what to expect after your purchase.

Glad I found Vestiaire Collective

Terrible first (and last) experience on this website. Price was displayed in Euros since it's the currency on my account. I made an offer to a seller, which was accepted in EUROS! Once at the checkout page, PayPal, which was an option offered as a method of payment, was disabled and I could not click on it. Moreover, there was no option available for installment payments as advertised on their website so the only option for me was to pay upfront with card or Alipay... But this is not the most surprising part! The climax of my customer experience happened when the price (that I was supposed to pay in euros) magically switched in dollars on the invoice. I did not immediately notice that from euros to dollars, there was a difference of more than $60. Since I have a US bank account, I used my US card and billing address but immediately reached out to the support to get a refund of the price difference. They just denied the issue, did not take any responsibility, and just ignored my refund request. I asked to cancel the order, they answered they could not do anything but try to reach out to the seller. This is so bad! This company is stealing and cheating customers out of money by changing the currencies behind their back. This is theft!

My account was rated as an *expert seller* with over 30 positive sales that had been authenticated. On Monday August 1st I shipped out 17 orders along with 10 orders on Friday July 29th for a total of 27+ orders (a few more pending from previous days) - After I shipped I tried to check in my account to confirm everything was shipped okay and updating and my account had been banned. Customer Service said they'd get back to me in 2 hours, then 24 hours, then 48 hours - it's now been 4 days and no one will respond to me explaining why my account was closed or giving me the status of my 27+ items I have shipped out. I can no longer view the sales history to track what I have been paid for or not and basically this creates a situation where Vestiaire Collective is free to steal from me whatever they choose without payment - I neither have access to view which items are not "authenticated" that I should pay to have returned because I can not even view the order history or status of the orders. I will be posting similar reviews as this everywhere on the internet as well as filing charges with the police in Tourconig France if this issue is not resolved.

Bought a Prada blazer from their seller & received with defects. Wrote to them no response. CHEATER!

I initiate my urgent problem dated 2022-08-02. The customer service, Sheena, pretended to follow up and ran away eventually.

Purchased sandals as a gift for my wife; finally pulled the trigger after reading Vestaire's quality control and ability to relist if the item doesn't fit for no cost. After giving my wife the gift, unfortunately they didn't fit - and she was sad I purchased not from a store with the ability to return, but I assured her it was fine, because of Vestaire's policies. When I did go to relist - I saw the fine print regarding 72 hours which would not have been possible when purchasing a gift. Wish this was clearer up-front. Customer service was not understanding or helpful to provide any compromise or solution, and instead said they were in the same position and frustrated with themselves that they are unable to help.

I recently bought a Chloe woody large basket bag from Vestiaire and realized it was a fake despite it getting authenticated!
Also when I purchased via 3 installments, I was charged the first installment and the remaining price of bag. Please do not buy from Vestiaire. Their "authentication" doesn't mean anything and check their charges on your credit card!

Absolutely unfair when handling returns. I bought something from a professional seller and wanted to return as I have changed my mind. They policy says returns are possible in this case, if done within 14 days. They got back to me after 5 days asking for pictures of flaws so "their experts can have a second check and see if refund is possible". This is an illegal practice, both the buyer and seller are in the EU and when buying online from a store, as it is the case here, you have the right to cancel your order for any reason without a justification. This practice is completely unfair and harmful to less informed people. This is very disappointing because I have had very positive experience so far with them for 3 years.

I'm writing to warn mainland Chinese sellers to not sell on Vestiaire Collective unless you don't mind being discriminated. Recently VC asked me for every single item I sold for purchase proof. It's a pain to look for the receipts of items purchased years ago so I decided to quit selling. Besides if their HK authentication team can only confirm authenticity based on the purchase proof they are not qualified to do the job. There is the last pending sale and I was hesitant of shipping it so I emailed the so called 'experts' the receipt of the dress to see if they can pre approve it. They never replied. But I thought the dress is in brand new with tags condition and I have the original receipt so I shipped it anyways. On the same day the dress arrived at HK hub they issued the report saying the dress is fake. I contacted the customer service and submitted all the receipts again and they sent me their stereotype template saying the item is not compliant blah blah and please send us the purchase proof. The customer service is useless they don't read your message let alone do research before answering you.

I filed a complaint with HK consumer council, I suggest sellers who encounter the same problem do the same too.