Vestiaire Collective
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
Unique Vintage
Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like to use Vestiaire because you can find rare items for good price and then sell something you not need anymore, they always loyal and do the best
Pricing is not not even close to reflecting what customer will actually pay when there's shipping, authentication, taxes and additional duties tacked on at the very end. There should be more transparency in pricing to allow for a more positive shopping experience. I've stayed away from purchasing on your site when I discovered that my $100 purchase could potentiall by 50% more after all additional fees are added, depending on location of item. Its quite jarring to see when you have to take your item all the way through to checkout to see what actual cost is. And most times I let go of the item as I can find something comparable on other site without the additional fees
This was my very first purchase here; and I am quite dissatisfied! Although the ring is lovely; it is not the equivalent United States ring size that was advertised. What makes my purchase even more regrettable and dissatisfying is that I emailed you twice and no reply. I should not have to re-list or stay stuck with something, I cannot wear.
Dear Rebecca, we kindly inform that your seller has provided precise measurements in the item's description that can be verified online here:
https://us.vestiairecollective.com/women-jewellery/rings/cartier/gold-yellow-gold-trinity-cartier-ring-23810723.shtml
"Size: Ring size: 14 (JP) / 7-7.5 (US) / 57 (EU) Rating Size: 54 Ring Width: 0.2"-0.4"
Thank you for your attention,
The Vestiaire Collective team
They are the ONLY resale site that charges a fee. Outrageous. If your business is selling luxury goods it's your responsibility to verify not the customer.
Dear Naomi, we kindly inform that authentication fees will apply if you choose to have your item verified physically in our warehouse. Make sure to choose Direct Shipping if you wish to receive your purchase from the seller directly. Best regards,
The Vestiaire Collective team
Everything I brought was in good condition and authentic. I will continue to buy from your company. Thank you. God bless.
I signed up to sell and buy from Vestiaire Collective. My initial purchase was the worst experience I've had so far with online purchaing. Purchased a hat. Immediately I receive an email alledging the order will be delayed. I messgaed the seller and the seller never responded. Contact customer service and requested to cancel the order. Various Vestiarie representatives cited excuses for not canceliong the order due to the delay. They requested I wait (7 days) to allow the seller to ship when the seller have not responded to them or myself! If they would have canceled the order as I requested due to the seller inabilty to respond to any of my messages... this delay would not be ongoing. I'm still waiting for a cancelation/Refund! Now I have to ask my credit card issuer to mediate this hideous transaction.
Dear Textiles, we are getting back to you regarding the shipment time given to sellers. Please note that sellers have up to 7 days to ship their item, based on our terms of service. Upon verification, we have noticed that your order got cancelled unfortunately, triggering a full refund. We suggest checking our Express Delivery section, which only contains items that are already stored in our warehouse and ready to be shipped to you within 3 days: https://www.vestiairecollective.com/g/express-delivery/
We hope to see you again really soon!
The Vestiaire Collective team
I love it here. Everything was pretty easy. Shipping was fast as well authentication
Very good articles. Very easy to use the dite... the products is e exacly the same from the pictures... And come really fast... If you need something... new collections o some classicmodelss you faund... and withvery good prices... and may e neveruse... recommended...
Thank youverymuch!...
Great service and quick shipping and authentication process very pleased with them.
No information on the McQueen jacket ordered on 7-21. Already one cancellation in this order, I hope not another one.
Where is this jacket?
Dear Sharman, thank you for your review! Upon verification, we are glad to see that your Alexander McQueen jacket has been delivered on August 4. Make sure to check our Express Delivery section, which only contains items that are already stored in our warehouse and ready to be shipped to you within 3 days: https://www.vestiairecollective.com/g/express-delivery/
We wish you a lovely day ahead and hope to see you really soon!
The Vestiaire Collective team
I PLACED AN OFFE OF $84.00, THE ONLY OPTION FROM YOUR COMPANY, NOT WHAT I WANTED TO DO. AND SELLER HAD NOT ACCEPTED, THEN I GOT AN E-MAIL THIS MORNING, SAYING SELLER DROPPED THE PRICE ACT NOW TO THE PRICE DROPP AND I DID, I ACCEPTED THE DROPPED PRICE OF $75.00 BUT IT STILL CHARGED ME $84.00 WITH NO OTHER OPTIONS.? IAM PUZZLED. I TRYED TO CHAT ON LINE TO NO AVEL, AND SENT TO REPLY E-MAILS WITH NO ANSWER. SO I BOUGH THE BAG BEFORE MY 24HR. WAS UP, SEEING THEY SAY IT WAS STILL FOR SALE TO OTHERS. I DON'T UNDERSTAND THE $15.00 ARTHENCATION FEE, IT SAID I HAD DIRCT TO HOME OPTION NOT TO BE CHARGED THAT FEE, AND I SAW NO WHERE TO CLICK ON TO DO THAT. THIS MAKE ME NOT WANT TO ORDER FROM YOUR COMPANY, WHEN YOU CAN'T GET ANY ANSWERS BEFORE BUYING AN ITAM NOT FAIR! L. ELLISON
Dear Lucille, we are getting back to you regarding the selling price on your recent purchase. Upon verification, we kindly confirm that the selling price has been indeed dropped at the time of purchase, meaning that your offer has been accepted and applied indeed. Please note that original price of the item amounted to 108€. Our team remain available by message for further questions or requests.
The Vestiaire Collective team
I wanted to use my promo code welcomeus for a discount off my first purchase in the app over 150. The promo code couldn't be applied so I placed the order and then reached out to customer service right away. I'd assumed they would make it right right away and reimburse me for the discount but that was not the case. They repeatedly asked me for a screenshot of the promo code not working that I obviously couldn't provide since I'd already placed the order. Not happy with my second time shopping on this site.
Dear Alayna, we kindly remind that the voucher you have mentioned is available on the first order ever placed on an account. Thank you for your understanding!
The Vestiaire Collective team
Beautiful, fast shipping, good condition, good seller!
Vestiare is full of fakes! Their "expert team" often misidentifies real as fake and fake as real! They then extra scam you and demand you pay 12eur for them to return your item! Once you provide and invoice- suddenly the item becomes real again! Complete joke! Customer service is never reachable, no email and no phone number! No one ever answers!
They have „verified" sellers that ship directly to you without any authentication and they still charge you their fee! Fraudsters and scammers! There are often fake tags attached to clearly fake products and yet they insist it "matches the description" and therefore must be "authentic"! Dont ever buy or sell with them!
Dear Elena, we are getting back to you regarding the return of your Louis Vuitton bag. Upon verification, we kindly inform that the item has been shipped out of our warehouses on August 4. Make sure to directly contact us in our dedicated Help Center article or in Me > Help for further questions or requests. Thank you in advance,
The Vestiaire Collective team
My account has been closed, even though I purchase and item and my bank account got debited. There has never been a good customer service person who has looked into things even though I have provided bank estate nuts of purchases and also pictures of issues... and the easy way out instead of working things out with the customer has been to remove them from the app.
Quite sad because I have spent over 5k on purchases and have behaved as per the rules and escalated issues when found.
The experience is that customer service doesn't care for the customers and the answers are always generic
Dear Marcela, we are getting back to you regarding the closure of your account. As provided by our team recently, due to identified fraudulent activities on your account, our security team has decided to close your account. We thank you again for your understanding on this action,
The Vestiaire Collective team
Definitely appreciate the sale and the consistency ok making sure everything went smoothly, I'm glad the buyer enjoyed his/her shoe
My purchase was not what I expected for being labeled "In very good condition " bag showed pronounced wormed scuffle to the bag. I am not pleased with bag description.
The third month I have not yet been paid for my sold items! The support service does not work! They said we are looking into it, but the result is zero! I did not receive more than 8000 € for the sold items! Don't trust
22*********************4534 -
Dear Meerim, we highly regret to hear about the problems you have been encountering regarding the reception of your payments. Our team will soon share with you Hyperwallet's response that we recently received regarding your 4 payments. Thank you in advance for your understanding,
The Vestiaire Collective team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ria, we strive to build a community based on trust and fashion activism. This comes with adjustments and changes. Your shipping fees are calculated based on your shipping method, shipping country and delivery country. The more local you buy, the less you’ll pay. You can find our new shipping fees chart right below:
https://faq.vestiairecollective.com/hc/en-gb/articles/360001032178-Shipping-fees
Make sure to choose direct shipping and a neighboring country to keep fees as low as possible. All additional fees will be disclosed at the checkout indeed.
The Vestiaire Collective team