UPSReviews 2,219

I sent out a package and a buyer backs out. So I asked them to return to sender... then they sent an email conirming that it is coming back... suprise suprise it didnt come back... then I cant have a lost claim because I didnt pay insurance which doesnt make sense I have to pay extra just so they can do there job poorly and be a huge inconvienience... never again will I use ups or ship something to someone ever again.

The volume this UPS were supposed to have delivered my medicine quit awhile back since the day before yesterday they never did and I spend delay this 3 days I haven't had medicine and I'm on very very crucial medicine for high blood pressure congestive heart failure and diabetes and they don't seem to care I would give it a 0 star actually playing Russian roulette with somebody's life that is not right Last night perfect example he was 2.5 miles from me and he could not stopped right here this was at 8:55 when they close at 9 o'clock but yet the lady unpleasant informs me that they don't bring their trucks back with a with stuff so little that they have to deliver everything that's on the truck that was a second line so people if you can try to fault finding alternate route to have your medicines delivered and you know stuff like that

I called many times and got different answers. Alex who was supposed to be a supervisor there was very rude to me. He should not be a supervisor I don't believe that he was because he would have never should have never talked to a customer like that. This place is a nightmare!

I would like to give them less than one star because my package didn't come on the day it was supposed to, and it has been delayed for over a week now because of severe weather. Which part of the week was bad weather so I understand that,(even though the roads where still driveable). But it said it was going to be here today and it did not come and it is 70 degrees and sunny and the app said it was delayed because of severe weather so it won't be here for another business day. There is no telling when I will get my package ups is horrible and I will never use them again if I can prevent it.

I think UPS is becoming a grotesque company. Considering they already charge outrageous fees their recent petty re-auditing of every box I send is so distasteful. Every box sent was clearly marked by Uline the box manufacturer and confirmed by me. What tape measuring system is UPS using? Are they granting extra bonuses for UPS employees who can scan an extra 1/32" to force extra fees? Disgusting disgraceful, petty, unfair and un-American. GROSS

UPS is absolutely garbage. My package arrived in my state on delivery day as of 7am, then suddenly it comes up "weather delay" yet it hadn't snowed for four days and not a single road closure between me and the distribution facility. Then the next day they get the package to my town, and nearest facility by 6am, yet they won't even attempt delivery for another 2 days.

To make matters worse this is a must sign on delivery package, i have already missed a day of work and will be forced to miss another day.

My Package was supposed to be delivered 2/13/21 before the snow hit and they dragged their feet and now it's not going to be delivered 2/22/21. Requested to hold it and they ignored my request and went ahead and set it for delivery. You can't speak to a live person. You have to talk to a pre recorded person. This is the worse customer service ever. I hope they go bankrupt.

If it were possible to give UPS zero stars I would have done it. For the second time I had a parcel marked as ¨Delivered¨ when it never was. Previously I had another parcel that appear to have steam rolled over when it arrived and its contents were not usable. Even if you do attempt to go through the necessary process of getting compensation with UPS you will not receive any. Avoid ever buying through UPS. If no other shipping is available for the desired product simply don't buy the product.

They had my package for 3 days and had to call to find out where it was for information and said to go down and pick it up I had sent someone down because the package is a part for my car he gets down there and they say it's locked in a trailer for 3 days so recalled then they say he can't even pick it up the next day when it's ready so here I am with no ride to go get it the next day when I just called to see where it's at because it's 3 days late I will never use this shipping company ever and I'm telling everyone about it very poor communication and leading on a customer.

Ordered a package not knowing it was being shipped by UPS. 2 1/2 months later I get an Email from ups saying my package was undeliverable to a po box and that I needed to change my address. So I contacted them to change my address and Ups said that "wasn't an option"! My only options were to have the package returned or drive 500 miles to the facility where my package was being held hostage. Not to mention they will not refund what I paid them for, which was to deliver my package.
This is a terrible company. I would Never choose UPS to deliver anything for me because of prior experiences such as this! So, here I am out over 1,000$ on a package that UPS possesses and will not deliver! That is theft!

Package I sent is still in route. Scheduled for delivery on the 12th today is the 15th. No explanation as to the delay. Next time I'll send it a week early or send it USPS for cheaper. Humm let me think...

Ups passes my house, delivers to both my next door neighbors, but takes most of my packages to the post office causing me a 20mile trip to pick up, new driver to lazy to deliver. Prior driver always, always delivered to me and never to post office

Unprofessional, unpolite people. Have my package delivered damage, called many time to file a claim but their claim department are lying to not approve it. Last call with them, the representative was awkward and hang up on me. Wish you go out of business soon at least to learn how to treat a customer that you damaged his $500 item and not paying the insurance that I've paid for

Absolutely the worst shipping company here. Money-grabbing, lazy, incompetent. I would give them zero stars. After a month going back and forth with their customer "service" I still haven't received my package. Avoid them at all cost!

Twice the driver claims attempted a delivery. Home both times. Wanted me to come get it. I am disabled.

I had a packaged scheduled for pickup. With UPS you have to pay for a pickup at a high cost. Almost $11 for one package pickup. I wanted to add another package to the pickup and called the 800 number. The agent said she added the other item, however, when I called to a third time to add another package, I was told the prior agent actually canceled my pickup. I tried to get the third agent to re-establish a pickup but was told there is nothing they can do. I am handicapped and why I paid for a pickup and it was critical these items went out the day I requested. UPS made no effort to correct the issue. I strongly recommend if you want dependable shipping service to choose another shipper like FedEx. You will regret using UPS. If I could give less than 1 star I would. Totally no customer service or competence from the employees I attempted to communicate with regarding the aforementioned situation.

OneStar is one too many for UPS.
Once a decent company, they have become the worst delivery service available. Just read all the other one star reviews.

They have only one job to do (deliver a package). That's all they have to do, but can't seem to figure out how to do just that.

I've been at my new address for over a year now, and haven't received one UPS Delivery that wasn't lost, sent back to sender, was left at the front door (but it wasn't), or just another problem.

The drivers are liers that claim to "Attempt Delivery", but never did. Didn't leave a door tag, or follow the detailed instructions I've provided on My Choice to access my building.

I've tried using Access Points instead at National Chains, and that still doesn't work. I tried to have them leave it at their location and drive 25 minute to pick it up since they never deliver it. But there is no option to have it held at their location.

When you speak to a Supervisor, they tell you that the Manager at the warehouse will call you back today, because they can't speak to them directly. They never do.

If it was my company, I would fire everyone and rebuild it back up from the ground as it is a mess.

They say my address is not a good address. It is a legal address and it is on Google Maps. Even worse, on previous packages, I have spent a lot of time explaining to them how to get to my place (on a major highway), and I have asked them to correct their computers. They never do. Totally incompetent.

I recently ordered a watch from DW official website and upon checkout there shows 2-3 working days needed. Then the item went out for delivery in tracking system. However, it turns up to be EXCEPTION at 3pm and i called them to check what happen on it. Then they just answer delay and rescheduled the delivery date to tomorrow. Hello, if you cant make it, don't promise your customer that you'll deliver their items in short period. It's okay if you just put a bracket and say the delivery service may be postponed infinitely. Don't make your customer upset especially when they plan to get it as a Birthday Gift. WORST EXPERIENCE EVER please don't use UPS anymore. I cropped out my tracking info just to avoid UPS delays my items again because of the bad review. Who knows? You really deserve 0 out of 10.