UPSReviews 2,219

I see why you have a 1 star review. Waited all day for you all to decide that at 6p you didn't have my correct address or phone number to contact me. LIES. And then you say it will delay my delivery by 1 to 2 business days. Lesson learned will be picking packages up at the store from now on. Thanks for nothing.

Just pure absolute trash, they can't even deliver your stuff on time, their tracking numbers are poor, customer service is absolutely absymmal, online support is astrocius with its web design, its ease of control, and general support as well. Then some of their drivers are just snarky enough to see that you're clearly home, leave a note on your door as you get to it, and drive off saying, "Oh, we'll deliver it tomorrow, just sign here." and then takes it back to the facility.

Just $#*!ing pathetic.

TERRIBLE SERVICE! GETTING THROWN AROUND LEFT RIGHT AND CENTRE! First they loose one of my packages that i sent out to a customer and I never received compensation! Secondly, I have been waiting for a box of stock for my shop to arrive for 3 months now and when I call to find out if they can help me I have had various people hang up on the phone, being absolutely useless and not helping me what so ever. I have paid 200 euros to get my box out of customs one month ago and still they can't help me and keep saying that it will be delivered in a few days. 3 months later... ARE YOU KIDDING ME? UPS is a rubbish service that NO ONE should be using!

USELESS, Going to court to get a refund because they refuse

Paid for a 4 day delivery.
90 days later they finally admit to losing the parcel.
But it's not over, because they have found every excuse they can to drag out the refund process, and now I have to take them to court to get my money back.

UPS is the worst company to deal with. They are like children playing a game, making excuses, lying and refusing to do anything they claim to do.

In the conversation so far, they have apologised more than 30 times. They repeatedly ask for my contact details and then offer a new review or investigation, assuring that someone will get in contact. I must have had 5 of these, and at no point has anyone contacted me about anything.

The continually return documents claiming missing information, when the information is in the document they return. Their stupid behaviour is unbelievable.

And then they will suggest you phone their support telephone number, which is only a good idea if you want to be put on hold for over an hour, to finally be told by some manager that they will sort it out, which of course they don't because no-one does anything they say they will do, ever!

Ups stands for USELESS, UNDERPERFORMING, UNDELIVERED
UPs stands for PATHETIC,
UpS stands for words that refuse to be submitted here.

Use UPS if you don't want you parcel to arrive.
Use UPS if you want to waste your money.
Use UPS if you want a frustrating period of trying to get a refund, or any answers at all.

If you want your parcel to arrive, use another company.

Total weight of my purchase was near 10 KG, what i received was 0.8KG from UPS, the box was being re-sealed, called UPS, did not provide any solution and saying its shippers responsibility.

My fiance worked there 5 yrs. Fellas don't let your gf work there. It IS a sex ring. Late deliveries because even the bosses use there money drugs and positions of power to have there way with the woman. I've got names addresses and number and a confession. I only know the names of those that affected me. (Take me to court it isn't slander when there's proof) so I have many names ill only list the ones I can prove. Kevin sims, lee bird, Austin birchler, Steven fanberguzr, Justin poiles, Jake Douglas, a cat named abdel oramas. Maybe yall stuff is late because they're busy with their sex ring. 100 percent true. Ups sue me or contact me because im hitting road blocks at world port.

Delivery was put on the sidewalk, edge of part was sticking out of box and no door bell alert, no knocking.

Literally the worst company ever, it sucks that this company is basically the only global shipping company, I needed a package and they always refer to saying "but did you pay extra to have it next day"? Because it's not guaranteed, now even next day isn't guaranteed, why would I pay for something I am not getting, lost a customer today because ups failed to deliver a package on time, nothing new here, happens all the time. Worst company ever

I authorized signature shipment to be left at my door that's secured in a gate very secure and they didn't even rang my door bell or nothing I have a ring. Just left a note i never had any problems with any other shipping companies but ups and There drivers are garbage. And I can't believe their management let them deliver this way those guys should be ashamed of themselves sometimes these deliveries are time sensitive. If I could give negative stars I would if u have options to use shipping companies stay away from ups garbage

I sent an expensive very rare smartphone to my friend in the UK with the track number: 1Z06W05V*******302, but surprisingly, the UPS company lost my parcel. Previously, I sent a lot of cheap goods and they were delivered normally, but as soon as I sent an expensive product, it was immediately lost! I am sure that my parcel was stolen by UPS employees. I do not recommend using the UPS company to send a valuable item, as it will be stolen by the company's employees!

UPS are a load of rubbish. DO NOT USE THEM. TRY TNT OR FEDEX or any other carrier but them. They returned a parcel 3 times and kept saying no commercial invoice - which was attached to the box - they just didn't look. They then leave it in storage for weeks without letting you know. Absolutely crap service.

Overnight delivery purchased Friday but it seems if I get my shipment Tuesday I should count myself lucky. The only thing that UPS will guarantee is that they will take your money. Customer service (if you can reach a human) is heavily accented Indian whose only goal seems to be getting you off the phone. This is highway robbery.

This company is a disaster. If you have something important, you should use DHL. My dads passport and naturalization form were supposed to be delivered and signed for. The irresponsible delivery guy faked a signature and threw the envelope in the lobby under the coupons and magazines that get thrown away. So we though a resident had faked the signature. After a few days of anxiety and calls, we found the documents under a pile of coupons. This company can't be trusted!

We have three eBay stores. We used to have UPS as one of our three shipping options. Everything was good until they broke one of our shipments. We reimbursed our customer for their broken item and we went in the negative for this transaction. We filed a claim and after almost two months and many back and forth, and after spending time and money on the worst customer service helpline they denied our claim. I have followed all their shipping guidelines, and still they declined, this is unacceptable business.
They are crooks... dont trust them with your shipments.
We have dropped them from all three of our stores.
NO MORE UPS...

PS: BTW they have the worst customer service support telephone system... this is crazy, I don't know how they are still in business!

The service from UPS and their UPS My Choice is terrible. Packages that are "out for delivery" do not arrive on the day specified. And My Choice take you in circles and provides no additional information. At one time UPS was on the top, but today they have fallen to the bottom. Use FedEx if you want good reliable service

This company will be running behind due to their own logistics issues, and right before the out for delivery notification you get one that says "adverse weather may cause delay." When there is absolutely no bad weather. They just use this excuse so they don't have to refund people using their services. Customer service is also terrible. This is the worst shipping company by every possible level you could judge them on. USPS is miles ahead of UPS. I know I do not deviate from the other reviews which is how you know UPS needs to step up their game. They have less than two star average rating which is harder to do than getting a 3 or 4 star review. UPS needs to cut the egregious lying act and start being honest to their customers about their countless flaws. Until that happens do not use them!

This company is a joke and the Round Rock, TX Customer center Facility is an absolute disaster. They lose packages and don't do anything to fix it. Filing a claim with them is absolutely pointless and everyone will give you a run around answer. COMPLETE JOKE! I'm only entrusting my packages and mail through USPS from here on out! And I encourage everyone to do the same. Lazy people don't deserve your hard earned money or trust!

Can't get ahold of anyone made order 16 days ago still no package, tracking number don't work all it says is package delayed for 7 days, will never ship with ups again, very disappointed I would rate this a negative 5 if possible