UPSReviews 2,219

I wish we had a "0" star option seriously. I ordered something at apple.com it was expressed delivery (1 day delivery) it was suppose to come on Wednesday so ups claimed they showed up at my house but they did not because no one ring the door bell. Come to Thursday I called and let them know I am picking it up at a access point, everything is set. I went to the access point location my package is no where to be found. I called ups three different time. The first time a man told me they come to my house again and I was nowhere to be found mind you my family and I are home all day so he also told me my package will come the next day again. I called a second time a lady told me my package is at the access point location. The third time a man answer I was told that my package will be delivered tomorrow and I can't requested for it to be at a ups location for me to come pick up. Till now my package is no where to be found!

S***t company, keeps sending messages to say delivery attempted while no one ever came. Customer Service hotline is useless as they do not care. They also asked me to pay more now to make the delivery. Absolutely rubbish.

Dropped off another damaged package and merchandise. You could tell it had been dropped several times so hard that the pressure washer punched through the packaging. Dents in the box which had been re-tapped top and bottom. Parts were broken on the washer. Went to submit a claim and webpage gave me a system error when I submitted the claim. Unbelievable! How is UPS in business!

I placed an order 04/03/2021 I bought the next business day package which cost me $27.00. My package was suppose to arrive to me by 04/06/2021 which it never did. To make matters worse the driver of the evening noted that he/she attempted to deliver but this was a complete and utter lie! The UPS truck never came to my door or for that matter to the apartment complex. I had been working on my vehicle all day replacing a fuel pump if the ups truck would have came i would have known about it. I drive tractor trailers for a living I know the games they play.

My package is perishables and its possible I will have to wait again all day and half of the night and ups has Zero accountability. So here is my point system.

1. Driver Lied
2. Never showed
3. Hard to talk to customer service
4 Package is late 4/6/21
5. Package is still late 4/7/21 time 15:11
6. Customer service has yet to reach out to me to give me an eta.
7. Overall UPS Sucks!

Every time I have a package that comes from UPS it is never on time as they keep rescheduling the delivery date. They also never update their tracking system and if you live in Canada I need a package to come across the border they have the most expensive brokerage rates that I have found. I have now found and if I need to order something from another business I will see who's shipping it, if it's ups I will order elsewhere if they don't use a different carrier

I shipped the grand Easter basket from Augusta to Killeen Texas on Monday. Didn't know that once they received the box on Thursday that the box would be all beat up. Everything was in the bottom of the box out of the basket need to say I paid $103 to ship this beautiful box off with care.

Worst Customer Service response time of 2 hours. No follow-up after told a UPS Driver would be changed off driving route. UPS still sent him back to apartment complex after numerous times they were informed the UPS Driver had a disrespectful volatile temper. I am very disappointed to say the least. Clearly in the end they do not care.

I ordered a rose bush. It was scheduled to be delivered on a given date, I was home all day, but it did not arrive. The tracking information indicated that an attempted delivery was made in the afternoon; which was not the case. I had to call and reschedule. When it finally arrived, the carton that it arrived in was mangled to the point that it looked as though someone had used it for a football. The soil was out of the pot and several branches were broken. Thankfully the inner packaging that the seller had used was sturdy enough to avoid complete destruction of the plant. I have never had a problem in the past, however I am not pleased with their delivery service nor with their customer service.

I'm 67 and have lived in a studio apartment in DOWNTOWN Las Vegas and I've been a UPS/My Choice customer for decades. I received three UPS deliveries in 2021. One I found when I opened my door to wait for the UPS truck. My second package was handed to me by a total stranger who said he saw it and tried to "pick it up and knock on my door" but he "accidentally dropped it".

For my current package, I tried to log onto UPS.com but our info didn't match so I clicked "I lost my password" and I was asked the same security question they said I answered wrong, over and over until UPS fraud froze my account and locked me out.

My package was supposed to be delivered on Friday, 3/12 but it was late (of course) and the driver didn't bother to update the website. I couldn't do anything because I was locked out of "MY ACCOUNT". UPS FRAUD dept locked out the only person that could tell them if it was FRAUD and went home for the weekend.

For 15 years, UPS came around 2 PM weekdays but on this Monday, at 9:15 AM, our UPS driver delivered my (20 pound) auto brake rotors to the rental office. I paid $14 for shipping and by 9:15 Monday morning this UPS driver lied to a tiny office girl and dumped his job on her.

If you are looking for the cheapest rate and don't care about the worst customer service (ever), your package likely getting lost or being shipped back to the shipper, emails with requests that are never answered, refunds that are processed four month later, customer services reps that don't speak English, being sent around the globe from customer services centre to customer service centre, your package being damaged with no compensation or explanation... should I go on... Then sure go right ahead and use UPS. All I kept thinking throughout this ordeal was "How can a global company in the 21st century be still in business with THE WORST customer experiences". The answer: monopoly. It's either use Fedex or DHL and pay two to three times as much or use UPS and put up with this.

Absolutely worst company ever I have been waiting on a claim since December Hugh Taylor store owner lied and made us believe he was helping now were told it's not his problem. Then I call corporate and Maggie is laughing w go workers this isn't funny I'm out of 153 dollars and nobody cares or wants to take ownership for there mistake

Every time I purchase something from online, I'm worried that the UPS would be selected for shipping my product. It is the worst shipping services I've ever seen. They never deliver your product to your home properly. Sometimes the package is lost, sometimes it is delivered to the wrong places. This time, I was supposed to get my package by yesterday, and I paid the duty fee. But they reschedule the delivery to today. I was waiting at home for the entire day, and suddenly received a notice from UPS saying that the delivery was not successful because I haven't paid the duty fee. So I called UPS and someone told me that it took 5 business days for the payment to be seen by the staff at the sorting centre. It's so stupid! Very unorganized and inefficient.
Canada post is much much better than UPs. If you have a second option, please stay away from UPS and choose other company.

Purchase an Item in the States for $64 + $43 shipping and handling... Now the Item is in Canada and UPS requires Duty Taxes and Brokerage fees to deliver it. Out of nowhere the fees have increase without my approval. Past contract or invoice is out the window!
This has to stop, look at all the complaints, Boycott those animals and sue them in small claim court for the maximum allowed under the court rules

So after being promissed it would arrive on Monday 22nd March then on Thursday25th March bit tracking telling me it was still in the UK I managed to get a reply from UPS.
They said "Please be guided that Border Force or HMRC has the right to hold any items/goods in the UK if duty has not been properly paid, if the items are restricted or banned in the UK or if customs laws or regulations have been broken. Goods and vehicles can be seized under section 139 of the Customs and Excise Management Act 1979. They are working entirely under the goverment, therefore, issuing the clearance is beyond our control."
It's a document! Two freakin pieces of paper! NowI have no date for when it will be delivered and have to wait for an update.
​

I've used UPS 25 years. In the beginning they paid for items they damaged as long as it was reasonably packed. At some point, likely after they went public in 1999, they stopped paying no matter how obvious it was they had unreasonably damaged an item. I once ordered an outboard that looked like it had been been delivered by dragging it behind the truck and I refused to accept it. The dealer told me UPS denied the claim but he refunded my money anyway and said since this had happened before he was no longer selling outboards online. I recently bought a marine toilet shipped by a factory which sells hundreds and it arrived just fine as packed by the factory. It didn't fit so I repacked it exactly how it arrived and UPS charged me $150 to return it. It arrived in pieces. Think about the force required to break a porcelain toilet! This is not negligence it is abuse. UPS denied my claim stating I was advised to add additional packing. This was not true - all I was told was they had a box the original would fit in which I elected and I was covered up to $500. Now I'm out $650.

UPS has had my package over 6 weeks now! I have called, emailed and used their app multiple times and I get a different excuse every single time.

Their call centre staff are rude and unhelpful (especially Alexandro) and have hung up on me more than once.

My package was stuck in a warehouse and had not been scanned in 2 weeks. During that time, I had 2 email and 3 telephone conversations, all of whom ASSURED me that it was just a minor "Brexit" delay and that everything was ok. On my 4th call, Alexandro said that any parcel not scanned in 24 hours is considered "lost" and that I needed to contact the sender who would start a missing item case...

1) If this is the policy, why wasn't I informed of it during our earlier conversations?
2) If UPS knows that they've lost it, and tell the customer so, why must the sender start an action case? Surely it can all be handled in house?
3) If a customer is unhappy with that explanation and thinks that you just made it up on the spot (ALEXANDRO), why can't you transfer them to a member of management or the complaints department? Why must you just hang up on them?

Sort your crap out UPS!

Package sat at distribution center for two days before being sent out for delivery. Despite signing up for My Choice notification service, no delivery window was given other than deliveryby 9:00 pm. Signature was required, so we stayed home all day. At 7:30 pm, claimed delivery was attempted — perhaps he was in another town? A different county? Because security cameras didn't show ANYONE making any attempt to deliver anything or even coming up the street today.

Pathetic. Will use FedEx next time.

Terrible service! I would give them 0 stars if I could!

They lost my package but that's not the problem, the problem is the awful inexistent customer service.

The email/website update said the package was delivered to the front door - it wasn't. They delivery person never called my phone or my buzz code, I checked the door as soon as I got the "delivered" email, nothing there, nothing in the mail room, no notice card, I checked twice with different concierges at different times and they had nothing for me.

I called UPS to report this, all the operator was able to do was to send me an email with a link to make a claim, and guess what... the link didn't work! I had to look the claim form up, so that phone call was only a waste of my time.

I filed the claim, they had it on "reviewing" for like a week, then they closed it saying the package was found/proof of delivery was given - yes, like that one or the other who knows which one applies to my case. Of course, I read that accessing my account on their website, they never bothered in actually getting back to me.

I knew they offered terrible services, so I never use them by choice but this was for an order made at Walmart - i. E. not my choice. I'm now waiting to see if Walmart will refund my money for the order never delivered.

It is an extreme waste of time to try and get anything solved by UPS.

I am at this point very annoyed due to the fact that I order 4 tires that were shipped through this company. I got 2 tires shipped to me on the 19th of March and the other 2 are coming on the 22nd of March. It is a big problem due to my work and school schedules. Now I want to know why they were sent on separate shipments. I'm sure this review will get over looked. It's not like I needed all 4 tires to get back on the road again or anything. But I'm not happy with the service that is provided. I understand that shipping times change but when it comes to time frames and receiving only half of the shipment on said time is extremely infuriating due to the limited time I have through out the week. This company has really been a let down due to the fact of thinking it's a hoot of an idea to send only half the product one day and sending the other 3-4 days later.