UPSReviews 2,219

UPS Canada is a remarkably dysfunctional courier company.
In Feb 2021, They UPS picked up my small pre-paid parcel of Easter gifts for my wife in the Philippines. I paid Cdn $75, plus tax.
The female pick-up agent received the parcel & the 4 courier receipts/invoices. When I asked about the 4 receipts/invoices, she assured me they would be properly processed at UPS central station. She lied. UPS Ottawa T. *******856.
Issue: 2 weeks later 05 March 2021, the package & 4 invoices/receipts were returned undelivered, & no explanation/contact info whatsoever.
I called UPS Customer Disservice many many times over 2 months (only 1 willing to give name). Like robots, they all read the file explanation that "receipts/invoices were not included"! This is a falsehood, as they returned these to me! To date, they refuse to reimburse me for my undelivered parcel, and claim they do not have a return policy (3 agents have stated this in my recorded phone calls).
All of these robots also claim I can email Customer service, but no response has been given after 18 calls, and 25 emails over 3 months.

The worst delivery provider in UK!
Parcel never arrived, we are loosing money because of machine which arrived to UK on 1st April and until now (29th April) no sign of it. Still waiting as investigation is on
With my private parcel:
Their couriers never leave delivery notes, even better they are writing that they tried to deliver and you didn't been home the item it's send back to the sender even after they took a payment from you!
UPS should change the pronunciation for oops!
It's JOKE!
And Customer Service can only apologise while doing nothing to solve the problem!

I really had not problems with them. Maybe one time I had to intervene to find my parcel but in general they are trying their best.

By something online and I don't know why pick ups as carrier with signature req. Go to their website tried to inform the driver to leave the package in front of the door if no body at home. Can't find instructions to do it other than you have to become their member "my ups choice " cost me $20/year.
Called customer service and their answer the something or contact the sender. Too much complicated.
I don't choose ups, this because of mistake, usually I use usps with no problem.
Becareful when you ordering something with auto payment. It can jump to ups with signature required cost you more money and wasting your time to deal.

If I could give NO STARS I WOULD as 1 star too good for this company. They very rude managers who never call you back when promise the customer service centre don't understand simple task and are very unhelpful. I definitely would never recommend this company. There are rubbish and rude.

NEVER EVER USE UPS! They are just thieves and their service is more than awful! I sent a parcel from Spain to London on the 1st of February, a service which was supposed to be 4 days, and just received in the 8th April! After thousand of calls... just couple of days before receiving it I was informed that my parcel was damaged in transit... well the day I received the parcel was not the original package I sent... apparently they destroyed it and transfer all my belongings from the destroyed box to another one. All my belongings got dirty and the worst part was for one LG LED MONITOR that the box contained which was completely smash... since 8th of April I have been claiming this damage and also a compensation for taking over 2 months to get my box and also for manipulating my belongings... just now I got my claim rejected! I even put an insurance of 300€ to the delivery... These thieves said that my package didn't fit their requirement... it was a brand new box that I bought just for this delivery... and that I didn't keep the package they deliver to me... I called the very same they I got the delivery and never ever nobody said that I needed to keep the box... which doesn't make any sense as this package wasn't even the original that I sent... PLEASE PLEASE NEVER SEND ANYTHING THROUGH UPS, THEY ARE SUCH THIEVES! AND THE SERVICE OS THE WORST I EVER HAD IN MY LIFE!

Es lejos la peor paqueteria que existe, correos de Mexico es mas rapido que esto. Suerte a todo el mundo.

I called Customer service multiple times and all I was being told that the driver has my package and today I get a call saying your package was picked up by a 18 wheeler. What a ridiculous customer service. They lost my wife's wedding dress. I'm never using UPS again.

This is one star only because zero stars isn't possible. All three times I have used USPS to ship packages they lost them and didn't give me anything in return. Its near impossible to get a person on the phone to talk to and they don't respond to emails. I'm not even sending big items either. They will take your packages make you pay them for a job they will not do. A braindead monkey is more capable of delivering packages than these $#*!ing clowns.

I have an urgent package that I need before May and I thought I would receive it Monday, since it was out for delivery that day. But then it didn't show and I was a little disappointed.

So, then I expected it to come Tuesday since that's when I was originally told that it would be coming. Next thing I know I'm waiting until Wednesday, which is when UPS says I'll receive it by 7pm. 2 hours after 7 and I'm still $#*!ing waiting. There is a little less than 2 weeks before the end of April and UPS is taking their sweet time and not even trying to help me.

It's in your truck $#*!, just bring me my goddamn package, my god. I know you ain't that busy, my whole city did not order a package the same day as me

They 'attempted' to deliver my package. But they didn't even bother knock or anything, now I have to wait even longer for my package. UPS sucks.

I sent two parcels for France (where I live) to my mother in Quebec. I had several problems at the start (with UPS France… another story, long and painful. See image for travel history), and they finally arrived one full week after the shipment (guarantee 2 working days) and two different days. I was a bit annoyed to say the least. When they landed in Montreal, things changed. I called and had people who helped me right away. And I had two persons from the Customer Service who helped us speeding up the process and fully understood and acknowledged the problems we had. They even called me on my cell phone in France! Montreal Five Stars Service, it changed everything (warm thanks to S and T). France 1 point, Canada 10 points.

شي مثير الأهتام وارجو مين الجميع استخدمة لعلة يفيد
وشهر مبارك دمتم في آمان اللة ورعايتة وكل عام م

Ups customer service is the most unprofessional people ive ever dealt with. They agree that their policies are rediculous and they refuse to do anything about it. They will transfer you to other departments that have nothing to do with your issues just to get you to another person that is just as unprofessional... or they transfer you to departments that are closed and then disconnect the call. I have 2 good friends that are drivers for ups and they have nothing good to say about the company. Save your money and use another shipper.

Love this place they are so nice. Awesome love it. They make my day better. And great costumer service.

Store #6187. Refused to wear masks, even though the mayor mandates it. Said they could not scan my printed label (from Amazon) so they charged $4 to print it - and then they scanned the exact same thing. On another trip they wanted $21 plus some change to USPS a package. I took it two doors down to the USPS and the cost was $9.95. So UPS charged more than double.
Buyer beware.

A brokerage fee is applicable on all materials ( including clothing material) that is not made in the USA or Canada. This fee can be more expensive than the item you have purchased. After several ph9one calls to UPS, I was eventually informed that I could go to the Canadian Custom office at the airport and pick up my parcel and have these fees waved. I did this and received a blue form sheet stating the fees had been waved. Unfortunately, after e-scanning this sheet of proof to UPS, my parcel was not delivered, according to the UPS delivery sticker, because the fees were not paid. I was on the telephone for approximately 3 hours trying to arrange for my parcel to be delivered. I went to the UPS store and was unable to pick up the parcel because of covid-19 rules. This was such an extremely frustrating experience. I would not recommend using UPS unless it is an in Canada delivery.

Eileen
Saskatoon, Canada

UPS first claimed they sent somebody to examine goods but were denied access by the recipient, who toyally denied this, then Ups claimed i had not made a claim, then found it and said they would ring me and the recipient even making appointments to do so, they did not, after three months despite many contacts, they are still making enquiries are they joking

I thought Ups service was good until today when they were supposed to deliver two packages at my address today and only one came for someoneelse and they scanned my package as delivered but never delivered it. Upon speaking to that facility's supervisor he said that only one package was delivered at this address which clearly wasn't mine and what the driver probably didn't know is that I was tracking my package which he DIDN'T deliver and in conclusion stole. I hope you get found out and fired. God don't sleep.