UPSReviews 2,219

They are not professional and not respectful, they charge alot for service they don't have. They didn't respond to customer calls.

Took a package back from Amazon and was told if I taped a scan code on it I could just drop it off. There were at least 7 women in line waiting to have big items boxed. My little box was ready to go all it needed was a quick scan. I ask the person behind the counter if it was ok if I just leave it to be scanned later. She attacked me verbally and ask if I thought I was better than everyone else. When I replied no, it did not need her attention at all, just thrown in a bin.
She was mad because everybody had packages that need to be boxed and taped. She told me to go somewhere else with my Amazon return crap. They did not want it. I left the box and walked out. She followed me and grabbed the little package and threw it at me as I was leaving the store. Then her manager came out and told me to never come back with Amazon crap. This store is at US 41 and Corkscrew Road. Never ever go there, Amazon should shut them down.

Hi everyone, I'm writing this review on behalf of my wife. Due to recent events, that I'll keep private out of respect for her, my wife had ordered some sentimental items weeks in advance in order to have them by a specific date. UPS has failed to deliver these packages in a timely manner; usually this could be excused for the potential lack of drivers due to Covid possibly, however there have been numerous occasions where we'll be waiting on our porch for the package to arrive only for it never to show and the driver confirm that the package has been dropped off. UPS has changed from a delivery system to a waste of space that another more competent company could make better use of. When contacting customer care we were greeted to the generic "there's nothing we can do" punchline. There's something we can do though and that's take our business elsewhere. In conclusion, if you need a package delivered to you, whether it be important or not, use a different shipping company don't use UPS because it clearly isn't a shipping company since your items arent delivered to you. So please heed my warning and save your money and more importantly your time and use an actual shipping service. Good luck people.

I ordered something that was supposed to take 4 days to arrive - It took a week and went to the wrong address. I called support and they promised me they would have someone call me within the hour to make sure that we resolved this today and that I would have my package. I called back at the end of the day having not heard from anyone. And they assured me that isn't how things work. Even though I have the recorded chat saved on my computer with the guy promising that I would have my package today. They are incompetent and I wouldn't trust them to send thoughts and prayers across the street. There is a link to see the proof of delivery and it essentially just shows you the date and time they claim it was delivered... that isn't proof. That is a restatement of the original screw up.

Their website looks like it was built in 1990 and has tons of broken functionality to further compound my frustration. If UPS is struggling - it ain't Amazon's fault - it's like watching a dog learn to speak Latin. I won't be using their service again. I won't use UPS for anything anymore. They are garbage! And the front of the house doesn't know what the back of the house is doing.

Ups delivered my package to another home that wasn't mine on my street or lost my package. I put in a claim when they investegated they aparently tracked the package to my location gps. Still dont have my package though. I recieved 2 item the same day with pictures for proof of delivery and UPS said they delivered my tiles for my patio 27 pcs thats a pretty big box. Ups has me sign a paper twice saying I have not received my package just to tell me there is nothing they can do and that they advise me to file a police report. No patio tile, no money returned, nothing but a big inconvenience of filing a police report... I could have done that April 29th when my package came up missing. All this wasted time and i still have no patio floor... :(

$#*!kinggdummb asses now i gotta wait another week for my damnnnnpackage. You all at ups are a bunch of brain dead delivery guys. Use your heads ffs..

I sent a package via UPS. Their computer system autofilled the wrong address, changing the suite # of the destination to the street #. This package was a donation to a charity. I paid $12 to ship it. They decided after their system changed the address, that the address was wrong. They delivered the package and then charged me an additional $18 for the change in address to my paypal. I did not authorize this. I would have been fine if it was returned to sender or delivered to the wrong address. For the first time I can actually say, I prefer the post office. They do not steal money out of my accounts/ credit cards. Even if the package was addressed wrong, which it was not by me, $18 is insane. What would they have done if I paid in cash? According to UPS, when they went to deliver it to the business park, they did not have a suite #. Amazingly it was still delivered on time, so did it take them a whole 5 minutes to figure the suite #. At $18, the person working must get paid over $200 an hour for the price to be justifiable. I've had UPS loose stuff of mine before that I paid extra for overnight shipping and other such screw-ups and I have let them slide. Stuff happens, but after this slap in the face by UPS, I'm done. They are thieves and I will complain to anyone who will listen, because UPS will not. They don't care. They have stolen my money and lost my business forever.

They made me miss my tax return. Possibly missing out in my stimulus now. I paid for express shipping. They said it would take 2 days. Its been 7 and nothing yet. Couldn't be more disappointed.

These people are incompetent. They've raised incompetence to an art form and I can honestly state that I have far more bad experiences than good. Literally 9 out of 10 deliveries fail and I end up walking the neighborhood looking for my packages or discovering that they were lost. The only good thing I can even mention is that they are STILL better than the United States Postal Service... And that isn't saying much!

False delivery dates - no customer service - nothing you can - awful terrible company- they get their business from overseas and real customers in western world are at their mercy. If you are having goods imported from abroad make sure they don't use UPS. Because you won't get your package.

Had 4 boxes of sports cards shipped to me 4 months ago. Only 3 arrived, 4th box contained a automotive part. Ups still looking into screwup. Then had a box of frozen food shipped packed in dry ice. Needed 2 day shipping. It sat in a ups warehouse for 4 days then delivered on the 5th day thawed and no good. Will never ever do business with UPS again.

UPS constantly sends packages off to where ever. Packages that get to my home town area to be delivered get sent off again to another state thousands of miles from its destination. This has happened so many times it's ridiculous. Is it so bad that the people or the computers can't read where these packages are supposed to go. For example: why would a package destined for Bismarck get to Bismarck then be sent to North Carolina? Or a package that was to be delivered to Bismarck get to Fargo then sent to Nevada? Seriously! I have ordered enough stuff through the mail to know what routes the packages take and which hubs they pass through on a normal route.

I have been trying to get in touch with UPS Customer Service and all I receive is a computer that hangs up on me without letting me talk to a Human. I tried calling the UPS Store help line which just sent me to the UPS Computer that does not help just hangs up on you. If you want a package to get to you I highly suggest that you go with FedEx stay away from UPS the only people worse than UPS is the United States Postal Service.

If I can give 0 star I would. It is easy to say if they cannot do anything about it but to put you on hold just because they don't want to talk to you and assist you CUSTOMER SERVICE REPRESENTATIVES ARE RUDE

Every single item I receive that gets shipped through UPS has been a complete disaster. They are always late when out for delivery or delayed by one or two days, package is tossed onto my doorstep or haphazardly thrown into some position that can break anything fragile, their app is not used friendly nor easy to understand, the drivers are always skipping over my area in favor of the areas around me for some reason which results in late or delayed packages, and they expect you to pay 20 dollars to be able to have tracking features that should be freely available to customers. If there was an option to choose what service my purchases are shipped through I would never choose UPS whatsoever.

UPS Canada audits your packages with different measure than other logistic companies by their power laser scan. A few inches difference doubles your shipping expense.

Received a new invoice of extra $157 charge 1 month after my shipping. Because UPS's unique measure methods found 6-inch difference in my shipping package. Then I spent more than half a month to communicate with UPS through Netparcel because I selected UPS from Netparcel.

I used standard U-Haul box with dimensions 24 x 24 x18, the charge was $125. The extra charge invoice shows the dimensions are 28 x 25 x 19 with a charge of $282.44. Dimensions cannot change for standard boxes, I sent UPS a photo of my shipping box dimensions clearly written outside. And, 6-inch difference costs more than double of the shipping fee? Seriously? It's just a double mistake from UPS.

After more than 2 weeks' communication. UPS claimed that 1. They used their laser to scan the dimensions; 2. The dimensions I provided are dimensions inside the box and not outside the box. I feel it's like a robbery theory.

So, if you use UPS you have to measure the inside and outside of the box you use, remember a few inches different will cost you double of the shipping expenses because UPS has their own power laser scanner which measures things differently from other logistic companies.

This is obviously ridiculous and a robbery behaviour. 1. If UPS uses different metrology from other logistic companies, this company has to publicize this to customers. 2. I don't think we are obliged to measure the inside and outside of the box. If customers have to measure the inside of the box and outside of the box, the world does not move anymore. 3. If UPS found 6 inch difference from their metrology, so they can charge more than double of the shipping price, I believe UPS needs the government to regulate this business.

Go rob the bank is easier than fooling people.

The delivery driver does not have time to wait to pick up the package one minute he arrives knocks on the door and not the ring that touches him when he sees fit and does not give a minute of time to collect the package

Medication for my dog floated around my neighborhood (per UPS "Track your package live") for THREE days. I kept receiving notifications of change to delivery, for THREE days! Until finally on Friday I get a notification that they are sending it back to the sender. So now today, for 2.5 HOURS I have been LIED to about where my package actually is. I called every thirty minutes and was told they had contacted the local facility and they should be calling be back as soon as possible. I finally get to speak with a manager (NOT the local facility) and he tells me it's on a truck headed back to the sender and they can't get it off that trailer because there are thousands of packages. I ask WHY is it being sent back? His reply, "because of an incorrect address." So I ask what's the address on the package and he reads me MY ADDRESS! Of course it is Saturday so now I can't even attempt to get more medication sent because the supplier is closed on the weekends. All I can say is they better hope and pray my dog doesn't die! And 1 star is WAYYYY too many:-(