UPSReviews 2,219

UPS is absolutely horrible I ship a box to Miami I received a notification that the address was incorrect I verified the address with in 3 minutes I received a 2nd notification the the box was damaged. I contacted UPS there nothing they can do they would not reimburse my items or my shipping fee. Going forward I will take my chances with USPS or FedEX run from UPS they are terrible at customer service. Wish I could give a negative star

If I could give them a -10 rating I would. Absolutely unprofessional, unreliable, pathetic service. They are in no rush to get things done and a person can call and call till you turn blue and they still give you false information. Customer department hang the phone up and they pretend to know hear you, complainants department does the same, receptionist Lebo takes days to get back to you and the finance department - well I think kids could do better sums than just converting invoices to rands. It took me 24 days to get one box delivered yet my other box got shipped back to Scotland but no one informed me of this at all. No one calls you to inform you about your things unless you call and then they tell you via email to pay the outstanding amount or hour parcels will be destroyed if you don't. They really are a joke so please don't use UPS in SA. There's the brokerage manager Denton - *******@ups.com he atleast helps you out and if you a returning citizen they can't tax you. They wanted to charge me 1.7k to allow my parcel to be delivered but Denton cleared it. I was dealing with Clarissa the customer service yet she even takes her time, I emailed the CEO aswell but nothing so really think twice before using UPS - you will have many problems. They delivered my box in Scotland yet I'm still trying to claim for a damaged box, almost 5 weeks later. It's unbelievable!

Not only they messed up the payments and charged me 5 times, $500 for a one freaking box. They forgot to pick up my box for 4 TIMES, I had to call them and reschedule everytime and now they lost my box and it was supposed to be delivered to me 2 days ago. They're currently 'investigating' where it is. Absolutely hideous. Please do not order from this company for your sake.

"USELESS PARCEL SERVICES"
"USELESS PARCEL SERVICES". THE MOST ATROCIOUS SERVICE EVER EXPEREINCED. DO NOT USE UPS. WE ARE STILL WAITING ON HALF OUR CONSIGNMENT 6 WEEKS AFTER THEY SHOULD HAVE ARRIVED. EVER DAY THERE IS A NEW EXCUSE AND A NEW PROBLEM. UNLESS WE CHASE NOTHING GETS DONE. THERE S ZERO ACCOUNTABILITY.

3rd time in a year I've been called at home by these incompetent clown car criminals demanding payments for "customs" and other unspesified charges for non existant packages I never ordered. That despite repeated threats of reporting their fraud, which I've now done to the RCMP. Make no mistake it is 1000% fraud to demand any payments for non existant products or services and this is exactly what they've been doing repeatedly. Not only that they're so damned stupid they keep trying to rip off the same people over & over again even after being caught many times.

UPS gives you a standard delivery time wich is ok. But not once have they been early. FedEx gives the same standard time but seems to be more ambitious about getting your package delivered to you asap. FedEx is early 90% of the time while UPS is exactly on time or late but never early. I've also had issues with UPS saying I refused to accept the package after waiting for them all day. They are not good for your business especially when time and dependability is money.

Don't know when it will be delivered for the day don't know who delivered it telling me to ask my neighbors if they got my package WOW I just want my package of $800 up of stuff in it no I don't know this or that crap and fill out papers for investigation crap that won't help me for months then package be gone by then crap

I'm still waiting for a response and reason why I never received my personal belongings I keep getting a email or sent to a website that no one responses to. I have lost all my clothing and really true meaning trophies that I had for over 10 years.

We are UPS customer we ship everyday several packages by UPS and FedEx. Because of an emergency we tried as shipper to stop and request to return our perishable package on 01/21/21 at 2.24 pm our package was stil in their facility in Jacksonville until 5.28 pm they could very easy to stop it then return it overnight because the value of package was high $6 k. Between 01/21/21 at 2.24 and Saturday 01/23/21 UPS didn't take no action to stop the package telling us communication between their in charged services was not possible! How could be impossible! Today we got email telling us our package will be deliver to its initial destination next Tuesday for sure the perishable (caviar) content will be spoiled, our customer lost and we risk to loose $6k. Never ever use it please. Tracking: 1Z1921AY*******744

This company has to be the most frustrating Company I've ever dealt with. Their delivery dates and times are constantly inconsistent and multiple products always come damaged.

They are late for delivery for a week now. They move the delivery later everyday. The website is hard to use.

Paid extra to use them instead of standard delivery, weeks of delays, and then they had the cheek to say they tried to deliver and I wasn't in for a few days when they hadn't even bothered to deliver it at all, never even came onto the street, impossible to get hold or contact anyone about, will not be using again.

I have to say I'm very impressed with General Manager Suhi and, staff from Modesto ca, on 2100 Standiford Ave in Modesto California. Every time I go to ship or to receive its fast accurate on time and just extremely great service. I like it it when he ask do I need tape or stationary supplies. Also very clean an efficient thank you U. P. S

I shipped a box and it got lost. To help our customer out, I shipped another box UPS Red which is net day air. It took three days to get there. I called customer service and they do not issue refunds due to COVID. The charge was $179! All I got from the agent, was he understood my frustration. Absolutely horrible company!

If there was a 0 rating, that is what I would give UPS! I sent a package to my daughter on November 27,2020 containing lots of gifts for my 2 year old grandson, memorabilia from when my daughter was in elementary and middle school, clothing, special gifts of encouragement, books.

They lost my package! It went from Chattanooga, TN in a WEEK to 10 DAYS and only appeared in Colorado after another week or so. According to tracking, which is a joke, it is still in Englewood Colorado, miles from my daughter.

I have called numerous times to be told they are still trying to locate the package and they would call me back in a couple of days. DO YOU THINK THAT EVER HAPPENED? The items in that box cannot be replaced but no one in UPS cares.

Should anyone at UPS who actually cares read this, my tracking number is 1Z0D98TR*******819

My company at the moment is having a quite terrible story with UPS Poland.
To begin with, they should have sent cargo to the client's city, but when he came to pick it up, they asked him for the documents and suppliers confirmation, what he had already had.
Later on, we tried to contact them, but they didn't give any new information, and two different support even gave me complitely different excuses.
So for now we don't know what we can do and how we can solve this problem, their line is always busy and no solutions were offered.

THE DRIVER THAT IS ASSIGNED TO OUR ADDRESS NEVER WEARS A MASK WE ARE LOCATED IN FORT LAUDERDALE FL. HE GOES TO EVERY SUITE NUMBER WITHOUT IT. TRUCK ID IS I*******

UPS Stores allegedly packed and shipped with UPS my < $5000 medical autoclave July 2020. It was supposed to arrive about 400 miles away the next day. It did not arrive until 7 days later, demolished as though dropped 3 stories! Never called, emailed etc. Finally I spent 3 hours on circuitous calls with UPS and UPS Stores pointing fingers at each other. They supposedly DENIED!#!#! The claim 2 weeks after the claim was filed! Now they want me to appeal it! Losers. No credibility, no customer service. Totally dishonest. I am fighting with them now 6 months later.