UPSReviews 2,219

I really would like to give you 0!
I really would like to give you 0!
I paid my customs fees to UPS courier guy £66.92
I then received a letter to pay extra late payment fees £5.35 which I paid regardless.
And now I have received another letter stating that I never paid customs fees and I still need to pay £70.82.
Careful because I think their couriers are keeping the money for themselves but company doesn't address the problem.
I am a honest person and I am telling the truth.
Avoid this company.

Truck number ******* on amber drive in Oxford pa the driver / delivery guy I Overheard him delivering he was impressively polite when dropping off package to the customer workers like that deserve recognition!

Tried to deliver to wrong apartment then blamed me. I'm in 1303 and found this notice on the door of 1302. Call center person was just lying and making stuff up. Terrible customer service.

Not only have I still not received my parcel after having it delayed multiple times for ridiculous reasons; not knowing how to buzz an apartment being the primary one, but after giving up on the delivery and asking to pick it up myself they told me I wasn't allowed to. I am now waiting 4 more days from today to meet the minimum time required to file a claim because this has been a very frustrating experience.

Simply put: UPS is incompetent.

Amazon chose to use UPS to "deliver" a package. UPS claims nobody was home, although my wife and i both were home all day and the bell was never rung (not that it should have mattered because it's an Amazon package: leave it there!). They then delivered it to a holding facility where I would be "allowed" to go pick it up myself (defeating the purpose of online shopping)! The customer service AI on their app was completely incapable of helping, and the actual customer service representative was only able to "help" in the sense that now, rather than being inconvenienced to go pick up my own package, I'll get the inconvenience of waiting three more days for something to be re-delivered that should have been delivered two days ago, for a total of five days lost due to apparent incompetence and/or laziness on the part of the driver. Would not recommend UPS to anyone if they have any other option

Received a damaged item and sent it straight back with the driver. The merchant never received it, i cannot get my money back and UPS will not help. UPS even admitted to losing the item. Don't recommend Revolut either. Also unhelpful.

UPS is a complete piece of $#*!. They should not exist to deliver this lousy customer service experience any longer. Companies that suck should be allowed to die. This company has put a wall up between themselves and the customers they claim to serve. Horrible experience asking for a human when the bot proves utterly worthless in getting my package sent to me according to my needs as a customer. It would be best for consumers if UPS no longer existed. Fedex is far, far more reliable and you've also got DHL and amazon package deliveries. So UPS can join the rest of the dinosaurs among their extinction. Thank you.

Always gets there package delivered on time and the lady who delivers to me Always has a big smile on her face

You guys usually drop the packages off at one of my neighbor's doorsteps. Today you raised the bar. You sent my package to the neighboring state.

I live in Texas and somehow my package was signed for and received by someone living in Louisiana. My street name doesn't even exist in the city it ended up in lol. Y'all told me I had to be home to sign for my package. Well I was, and you sent my $3,000 computer over 240 miles away and let someone who isn't me sign for it.

Gotta say, that's impressive.

Good thing Amazon is correcting your mistake and having another one overnighted to me, meanwhile someone in Louisiana is enjoying a free computer, because y'all can't get ahold of the people to retrieve it.

Give yourselves a round of applause. I'd kill for that kind of luck.

The delivery driver did not ring the bell or knock on the door, he just left the note and ran away. Five people were at home at that time. Now I have to go to pick up the pack and is pretty big.

I ordered a medical item through Amazon which was shipped to Sri Lanka through UPS. Yesterday 6th January. I requested a change in the delivery address. This morning I telephoned UPS Customer Service to inquire about my package. The Customer Service Officer MRS DABARE who answered phone conveyed that I have to pay about US$ 125/- as Customs Duties which UPS never got my prior approval. That Dabare was extremely rude and horrible and ruined the Reputation of UPS and fit to be a Bouncer in a Night Club rather than a Customer Service Officer at the highly reputed UPS

Drive needs to go back to kindergarten since now 2 times in 2 weeks he has delivered my packages to a house with a garage and my house has no garage or shed in front or on sides of my house. My address is on my mailbox in front of house as well as on the front of house by front door.

Driver was to scared to get out in the rain to drop my package off would definitely not recommend using them again

They said that we have attempted to deliver your package two times, they are lier! I have seen the Ups car and they passed by the street, they didn't even stop and they say we have attempted. I swear I will never ever use their service again the worst experience ever!

Terrible customer service. Been trying to send an urgent package and have phone 3-4 times, yet the customer service agents just repeat the same generic lines and passing my phone call around like a game of tennis. It's clear this company doesn't value it's customers. If you're trying to send something urgent STAY AWAY from UPS.

If you want see biggest lier in the world then Shipa anything with UPS currier this is my personal experience I'm sharing with you guys,
Don't ever try to ship UPS currier they let you to run behind them for your things,

I have a parcel with them since 26 Dec 2021 whenever I called them these lier people everyday keeps telling me It's out for delivery sir today end of the day you will received it 110% lol. But till I didn't received it, I don't know even when it gonna deliver to me,

Thank you

Over the past few years UPS has managed to lose important documents, medication, and parcels for us. This is usually with things going from Canada to the US. Their follow up is terrible. They've just sent me a special link to follow up on their investigation into my complaint and it opens to a page that does not exist. I've called 3 different numbers and the last one goes to a robot that keeps asking me to restate my problem. I asked for an operator and the robot says an operator can't help me. After I screamed "operator" it connected me to someone who sent me a link to the general how to make a claim page. Not helpful.The recipient told me that two other people in her complex did not receive parcels from UPS but they did get those from FedEx. I will use FedEx next time.

Im not satisfied w service i paid more for sending my package told after 24h delivered but after 72h delivered when I follow up they said sender requests change receiver address but it was just excuse for their delay isnot acceptable at all don't trust

This is the second time in 2 days that you guys have tempted to deliver the package to my house and the driver never knocked on my door or rang the doorbell. Someone was home yesterday all day and I spent all day at the house waiting for this package to come in the driver never showed. But to drop off a sorry we missed you paperwork. I had to drive my happy $#*! all the way over to your drop off location at 7:01 Slater Kinney road in Michaels to pick up my package someone is going to give me a f****** refund for my time over this and they're going to pay the full price of the product I expect a check in the mail for a $285 for the inconvenience of me taking my time out of my day to come down here. I'm not sure if this is going to help but the invoice number ticket that was given to me was 9466 2446 5719 by the driver I want him fired for his incompetence of not knocking on the door nor ring the f****** doorbell.