UPSReviews 2,219

A few yrs ago my late husband helped someone s tart a business today a cheque was to be delivered to me as payback for my old age (I'm 68) since 2weeks ago this cheque has cost me £675 I've paid for flight next day delivery authorisation even tho name is on the package. All together I've sent £1,000 got an email on Friday saying a representative will be in touch on Monday about delivery of package. I got an email and these greedy people told me I needed to pay storage charge of£ 85 A DAY that's Friday Saturday and today Monday so £255 for an envelope to be stored. I don't have it so by tomorrow another £85 Will be added and I've been told if not paid within 48 hrs package will be confiscated. If that happens I've lost that money. And all Ill have is my state pension to live off. Oh plus tracking number can't be found. IVE REPORTED THEM TO TRADING STANDARDS AND WIL TAKE THIS FARTHER

I sold a New HP Officejet Pro on Dec 9,2021 to a buyer through my eBay business. It arrived to my buyer with the packaging damaged and the unit nonfunctional. I filed a claim with UPS on Dec 15 and included all documents from my eBay account including my original purchase receipt from Amazon. Following eBay process once I have photos and proof, I automatically generate a refund to the buyer $242.28.
It is 2/21/22 and UPS has yet to reimburse me. The correspondence and information I have received from UPS during this process has been inaccurate, false and misleading. They input my claim as a lost item. Then they closed my claim for "not avail for inspection" but they never reached out, then I find out it was not my claim, then the shipping log did not match my original log, then they were going to process my claim within 5-7 days, then they were going to replace my item... It is impossible to reach a person through the Customer Service phone number and there is no reply to my emails... as of 1/7 there is no communication at all. This was the 4th item damaged in one week... the week before christmas. My loss in revenue the last week of the year was $734. Not to mention the $73.02 to fax them the documents because they do not offer a scan and email option in the claim filing process. Any amount of loss is a lot of loss for a business my size recovering from the effects of COVID and trying to maintain credit with vendors etc. I am very disappointed in the lack of professional organization and complete arrogance UPS exhibits toward their customers. UPS hurts small business.

This pathetic, unprofessional, sad excuse for a business, should not even be in business! I will never, ever do business with them again and be sure to let everyone I know and come in contact with to take their business elsewhere! They can NOT be trusted with your packages! They will never accept responsibility for any mishap on their behalf! They tossed, crashed and mutilated very expensive jars I was shipping. When approached, they forwarded me several times, and either forwarded me to a non-working number, or there was no answer! Finally, they refused to accept responsibility for how my jars were broken; by them! Tossed in the trash; by them! As if they were trash! No contact to me! No responsibility! No care for this customer at all! I was treated like garbage and not one person who I communicated with had any respect for me and my situation. As a reputable company, I should have been treated with respect and left feeling whole and given the opportunity to give them an honest, positive review of their company. In this day and age, this company should be looking to better themselves, not push customers away. After the fact, I read their reviews finding their rating to be 1.35! How pathetic! Surely after my review it'll be less. How embarrassing for this company! And through the grapevine have also heard how horrible they treat their employees. How they're belittled and degraded! No wonder why they can't keep good help! I only needed these two red flags! Hopefully you read this review and realize what you'll be putting yourself up against by using this company! Stay far away!
Signed: A Dissatisfied Ex-Customer

First off, I've had countless packages lost by UPS over the holidays, never to be recovered. But what really irks me is they are killing USPS Carriers. All smaller packages they are passing the responsibility on to postal employees who get paid the same as if no UPS contract existed and have same hours. UPS is So crooked they paid off top officials at USPS and carriers are doing all the work. My husband can't even fit all the packages in his personal rural route vehicle! UPS trucks can! All over the country carrier shortages are blamed on USPS being short staffed. Not true! It's UPS ruining USPS routes. Look it up, their packages if not lost by ups first, are sent to USPS and its taking priority over first class mail. Ups should be sued by the postal union if union cares at all.

Tracking is non existent, packaging are in limbo from the time the label is made, until the time that the drivers just slap a sorry we missed you sticker on your door without ringing the doorbell. Customer service was unhelpful, the only thing I could do was change the shipping location, and I would be on the hook for a $7 redirection fee. Nothing like buying a $1000 dollar package and them not knowing where it is or when it will get here.

Tried to contact UPS about shipping charges. They won't even let you through to a representative without a tracking number. I need information before I ship. Worst customer service of any I've dealt with.

I live on a Main Street with a ton of traffic. My delivery driver left my package in my walkway nowhere near the door. I was out of town, thankfully my son caught it

They LOST my package and are making it very difficult to get my refund because I sent it through a website for ordering (like most people do). BEWARE of UPS. I thought they were mainstream, but now I think they're barely a serious company.

I had 2 bad experience with ups
I returned something to Amazon and the ups said they didn't received and I paid for it
Next my packages one week delay and they don't want to send it until now
The customer service is so bad. The doesn't solve any problem and take many hours to answer

If I could give UPS less than 1 star I would. I was supposed to get a delivery but was "failed" because I was "not around." They didn't even attempt to put in my buzzer code to give me the package. After I had called UPS twice making sure that the driver was going to come back with my package as it was urgent, they assured me that the driver was going to come back and have it delivered by the end of the day. I called them before 5 asking when they were going to deliver it again and they told me it would be delivered to my place and they were going to buzz in before 8pm. It's past 8pm I call UPS again and they tell me it was delivered to a pickup centre at 6pm! Imagine me waiting for hours for something that they assured me was going to be delivered only to be told it was delivered somewhere else! So frustrating. I don't know why UPS is scared of entering a buzzer code and why the drivers have discretion where it's to be delivered.

I have been a customer of UPS in one way or another for over 20 years. How a company such as UPS can continue to lose or damage shipments so often and get away with it is astounding. They have forgotten that it is the customer that pays for their service. Treat the customer better and you'll get more business.

One does not need to look far to see the poor quality of UPS. I run a business that has a five star rating, that is not easily done. UPS in almost any review you look at is a one out of five star. UPS will not pay out for anything you pay extra insurance for. I was expecting a delivery today and they're shipping it to the wrong address. I have tried contacting UPS on their website, on their app, three phone calls to no avail.
So the medicine that has been delivered to us today will not get delivered for a minimum of four days.
The simple fact that there's no way to change the delivery address of a product is disgusting.

I have always been happy with the service UPS offers, especially compared to USPS and FedEx, until recently. The last 7 deliveries in a row, have been late, for absolutely no reason. The customer service is not helpful, and the canned response is to track the package, and file a claim if there is not status update the next day. The representatives gave contradictory explanations, which leads me to believe, they all made something up, as they had not reason. I was given no explanation for the late delivery today, the last scan, was when it arrived in my state, at 10:11pm, on February 11,2022. The distribution center in Hodgkins Illinois, is having SERIOUS problems. Step up UPS. This is inexcusable.

Had my MasterCard debit card expedited (2 day service) been waiting a whole $#*!ing month and still haven't received it! Package isn't being scanned at any locations so I can't track MY PACKAGE no information available online none of the representatives can tell me anything about my package even with my tracking number. WORSE SERVICE EVER, I honestly don't know how this place is still in business, as soon as my card gets here WHENEVER that may be I will never use UPS ever again in life

Very stupid UPS driver wrong delivery/ pick up address
4800 Keats & 4800 kipling
Every time wrong my address
$#*!ing no more wrong ok $#*!

Y'all are the worst postal service ever. Every single time I find out my package is being delivered through yall i am highly annoyed bc it's always some bull$#*!! Throw the whole company away.