UPSReviews 2,219

Beware, when shipping with UPS, if they lose your package you'll be responsible to replace it yourself. I shipped a package with contents valued at $683.00. I did not purchase insurance and didn't see there was a tiny box where you write in the declared value of the package. Regardless of all of this, UPS is still fully responsible for losing my package. They scanned it when they picked it up and it hasn't been seen since. They did an investigation and could not locate the package. I received notification to my email address, in my name, to file a claim. I completed all the paperwork in my name, including a PayPal receipt from the company I purchased from, also in my name! Rather than fly home with this package I chose to ship it to my home address using my approved employer's shipping account. The shipping label had me listed as the sender and the receiver. Why is all of this important? After filing the claim I was notified it was settled, I received a claim number directly to my email address in my name. After not receiving a check for over a week, I inquired, I was told they sent the check to my employers address in the amount of $100.00 made out to my employer! My employer has 50 locations throughout the US and over 10,000 employees. Imagine a company that only deals with shipping, loses your package and then doesn't want to make good on it? I should not have to purchase insurance to ensure that they do their job, it's what they do, they ship packages! I supplied photos of the product I shipped along with dated, itemized receipt and they decided they would reimburse me $100.00 and then didn't even send the check to the person they have had all correspondence with! Does your dealership ask you if you want to purchase insurance or what you value your vehicle at in case our technician doesn't know how to do his job? Of course not! Why? Because it's what they do, it is their business! They agreed they lost the package, I provided the proof of the contents and the cost of the contents, and they still don't want to pay! I'm absolutely outraged that a company such as this can get away with this! Absolute theft!

This company is not trustworthy, they do not honour their money back guarantee they published on their website.

I spent hours speaking to their staff over the phone because each of them transferred me to "another department" because they are not the right department.

I used the UPS service before and the issue I had with them was the deliver date kept slipping back.

Now, I purchased two items for $39.10 together with the additional $25 shipping for UPS service. Then they billed me another $29.03 for import fees. Do not use UPS, they just keep taking more money out of your wallet.

I never had much to say about UPS other than what you'd expect to hear from an average online shopper. My household averages about 2-3 items per day so, we have a high frequency of drops throughout the day. I have come to appreciate how much the drivers have to deal with, so I highly doubt my gripe is with the "normal" driver for my route. UPS delivered a very sensitive package with (firearms parts) and the contents where very very expensive. According to the driver for a Saturday delivery, it was delivered to a "locker" which my property does not have. None of the apartments in the area have shipping lockers, the staff never signed for any packages and out mail room requires finger print access which UPS does not have (only post master & management). UPS began their investigation and I notified the shipper of the delivery screw up. So far about a week, UPS has been horrible to deal with. Not a single person I've spoken with speaks proper English, I am an immigrant myself so please spare me the bigoted comments. Their accents are so heavy you can't even understand what the person on the other end is saying. The comments do not make any sense and it is clear they are only regurgitating some prescripted nonsense. Moral of the story, I am out nearly a thousand $, UPS has yet to determine anything and the seller even if they cover the loss will not have the parts in stock for another 3-6 months all because this seasonal driver couldn't follow basic directions. I worked deliveries while I finished my engineering degree, it is not a difficult job in that no real thought is required. You are literally just following directions all day, sometimes a gate code would jam me up but come on man... How the heck do you deliver a package to a non existent address when my UPS choice strictly states all packages to be signed over at my front door or signed over by the front office! I hope Amazon gets into the delivery game and buys 'em out to show the old guy a few new tricks. UPS stock is way down, so that makes me feel a little better.

I sent an overnight package with EXTREMELY IMPORTANT documents. UPS lost my package and provided 0 help after they did. Learn from everyones mistakes and pains dealing with this company and go with USPS OR FEDEX!

I had a $200 package that was lost. It needed signage to deliver, so the entire thing is traceable, yet they won't admit they are at fault. I started an "investigation" for the claim. They said they would have a result in 3-7 days. I called on day 8. The investigation was closed on day 3 without notifying me. Why was it closed? Was the package found? No it was not.
Started a new investigation (took 46 minutes to connect with a human on the phone after being transferred twice). They had scanning proof that the last guy to touch the package was the UPS delivery man, yet they talked around it and around it saying the investigation is ongoing.
1.5 months later and the sender sent a new package bc they felt so bad. UPS never paid the sender for the lost package and never admitted fault.

Worst ever business I would never ship there these people and there customer service reps are just as bad with the worst attitudes in the world like if you don't like your job quit. And if they don't deliver to your location they will still charge you for shipping and have you pick up the package and not tell the business… I HOPE AMAZON AND FEDEX PUT THEM OUT OF BUSINESS!

This has to be the worst company and…
This has to be the worst company and customer services I have experienced within past 20 years! Tried to sort an issue with an invoice already paid months ago as parcels cannot be delivered without pre payments. Problem has escalated rather than helping to resolve issue, as customer service staff do not listen carefully to the situation, resending an original invoice already paid so obviously do not keep records updated that you have paid for shipping fees. A shambles of a service would be a compliment for my first and last time using this company! YOU HAVE NO CHOICE TO PAY THE SHIPPING FEE BEFORE IT IS DELIVERED AND COURIERS DO NOT LOG IN THAT YOU HAVE PAID! SEEKING LEGAL ADVICE OVER THIS DISMAL COMPANY. EVIDENCE OF PAYING ALL THE FEES COULD BE ATTACHED BUT PREFER DETAILS OF THIS TO BE PRIVATE.

Firstly, just Delays on delays. Then the site won't let me pay the import fee due to system error. Driver arrives multiple times to deliver the package, sees this error and just leaves. This despite the fact I called UPS a few times and they said this wouldn't happen. Like C'mon guys every time I use your company there is some new issue. It's 2022, shipping from the U. S to Canada is a breeze for most companies... yet not for UPS somehow whose whole function is delivery.

First review here just based on how mind numbing this whole process has been. Appreciate it again UPS.

Never on time they never deliver on that date alway the next like really lazy. I was supposed to have a package delivered today but never made it.Not very happy at all.

Have had three different deliveries from three different shippers not be delivered to my home but reported as delivered and left at "Other". They have no easy way to contact someone on the phone to figure out why this keeps happening, and their email support basically just replied with "Sorry, contact the shipper". No other carrier has had issues getting items to our door, just a terrible company.

Customer service is horrible, everytime I try to contact someone they can never help me or never tell me accurate things about my package I will not order from any company they deal with them as far as shipping I'm wasting money and not getting any help with communication dealing with them, and this has happened more than once

UPS regularly delivers packages to incorrect addresses. I have gotten others' items and mine have been delivered to other places. I have reported it and was promised they'd fix it "personally" and 6 months later, nothing. I'm told we're not being personally targeted, and if so, then others are getting this same "service" level. Getting really sick of it, honestly. I've lost hundreds of dollars already this year and it's April.

If I could leave no stars I would have. I have had so many issues with receiving my packages with this company and the main issue is that they never arrive, are late, or I have to drive to every UPS in the city only to be misguided to the wrong location. Their complaint is always that they are short staffed but that is not an excuse. STOP taking on more than you can bare. I really wish Amazon would stop using them because all my packages arrive from FEDEX and USPS but NEVER from UPS smh.

My first time scheduling a pick up of my 6 boxes by UPS and they destroyed them in transit. Only 5 made it to its destination and they are still trying to charge me for shipping. The worst! I have left a review here and with the Better Business Bureau where their rating is 1.5. I really hope something is done, I don't see how they are still in business with such terrible customer service. Now I understand why their rating is 1.3, I will never ship with them again, save yourself a headache!

Ups driver really dont know how to buzz, i was home the whole day, and yet i missed my package. It tells me to pay fees when i already paid for it! Come on

Bad service ever they don't have any costumer service & responsibility I call them couple times when askm why my order delayed agent hang up phone

Hi I must give a positive review for Herbie at the UPS in Orlando at the corner of Leevista and Chickasaw in Orlando Florida. Often management receives mostly negative feedback from the general public but I must comment on the top drawer customer service provided by Herbie. He is one of the most dedicated people I've met in customer service. I'm a 64 year old retired ICU nurse who has received awards for providing the Best Customer Service within my profession through the years, so that quantifies my ability to recognize good customer service when I see it. He is truly a positive source in your service to the general community and I personally thank you for making him apart of your team. He's one of the best of the few who serve our public. Plz forward this message to his superiors and him. People like Herbie in customer service are few and far between. Thank you, Renita Turner, RN, BSN

When I used ups, that become one of my worst mistake ever. I just I got a small item that worth less 45$ after some days UPS wants me to pay customs on an item worth less than 45$! Really? Not just that the said I need to pay 80$ to shipped again to me after paying customs, this is look like joke in real but that what happend to me.

In short ups is just piece of sh*t