UPSReviews 2,219

THEY LOST A PACKAGE WITH DOCUMENTS THAT WILL TAKE 3 MONTHS TO REPLACE BY VARIOUS STATE AGENCIES. AFTER SEVERAL UNSUCCESFUL ATTEMPTS TO GET THRU TO AN AGENT I PROCESSED A CLAIM THRU THE WEBSITE. AFTER A WEEK I RECEIVE AN EMAIL THAT THEY ARE CLOSING THE CASE BECAUSE THEY CANT REACH ME.
THEY MADE NO PHONE CALLS
THEY SENT NO EMAILS
NO ONE GIVES A DAMN
WORST DAMN SHIPPING COMPANY!

I had a small package from the USA to Canada, the package worth was 70 $ (Cad) but they charged me 35$ as the custom fees, however after two weeks waiting for my package they just returned it to the shipper in the USA! During this time I've contacted their customer service at least 10 times but they just played with me and they even didn't know where is my package themselves and each agent was saying something different and when I went to the ups location that they were saying my package is there ( I spent 3 hours for going there and coming back as it was far from my location) they told me as I didn't pay the custom fees they returned my package while I paid it already to UPS. My experience is UPS just plays with you and they don't care about the time and customer. I'm wondering when they can't handle such a small package why do they undertake the responsibility? I'm going to claim the refund for both the custom fees and the package from UPS.

You ask them not to pull big truck in driveway they do anyway when u call make complaint they rude. I also have video I told them numerous times don't pull in my driveway not made for big trucks won't allow my video so I played video and snapshot pics in order

We were supposed to receive 2 packages. We received a notification it would arrive late, ok fine. It was supposed to be delivered today but the driver supposedly couldn't find out address. Ok... Called ups and the lady I spoke with said our address was messed up even though we both had the correct address. She then wanted me to change my address to the correct one... It was already correct... Ok. Well I asked if I could just pick them up, so they want to charge us for a mistake that's not our fault to go get the packages and we still get them late. Crazy!

UPS delivered a package to the wrong address a few days ago. I immediately called customer service and it took way too long to explain and repeat the purpose for my call. I asked that they contact the driver to come back for it. The rep said someone would call me in an hour. That was four days ago. The package is still on my doorstep. UPS makes enough money to have SOME competent customer service agents. It's a waste of money paying people who customers cannot communicate with and end up frustrated. That's how you lose customers.

Driver literally knocked, left a we missed you note and drove away! We were home waiting for package and the driver didn't wait for us to answer the door! We chased him down the driveway and he just drove away! DO NOT USE UPS, EVER!

Was standing outside my house waiting to accept this package and the driver drove off. Really sucked cause I needed the package that day and I won't receive it until tomorrow

My driver dumps my packages in my driveway on the other side of my house. He doesn't even knock on my door to let me know they are there. Today 3 packages in driveway. I live on the corner of 2 busy streets where my driveway is open to everyone. This happens repeatedly. One day the driver was carrying a heavy package up my drive. When he saw me, he dumped the package in the middle of the drive and went back for a second package (which he dumped in my driveway. I have tried to get in touch with UPS about this problem, but that is impossible. Tell this lazy person to knock and at least let me know the packages are there and I can get someone to move them. I am an elderly woman and usually cannot move them myself.

I loss my all the time just because the lasy ups guy don't want work, 185 NW 13 Ave Miami Fl ******* do you job or find another one, check your employers UPS, the building have mailroom with mail box with keys and they never use, I can't walk in the instructions I said leave front my door, just leave there in the floor in the mailroom they don't care,

$#*! service. Sent parcel, it was delivered to local shop probably because they can't be bothered to deliver door 2 door, I done call, request to deliver again, they call me that the delivery driver could find my parcel in the lockable shop, and they said don't worry we will tray again in few days and your parcel will be there. So I cancel all this nightmare and sent to my customer another parcel by Hermes. The other I requested to deliver to me back to sender. After one week still nothing. Can't apply for claim its showing me mistake, and robotic idiots who is working on customer service can't help. *******@king nightmare

Worse company to order supplies and understand their customer service people. Won't be ordering again! I ordered 2 boxes of Bubble Wrap Rolls and they sent me 2 boxes of Bubble Wrap Envelopes! Apparently they don't sell the Bubble Wrap in Rolls but they didn't tell me that, instead they just sent me the envelopes. I talk to customer service and they are ALWAYS putting me on hold during the conversation to go talk to someone else. Poor service all around. Never again.

I made an order on Wednesday. It was out for delivery on Thursday. But then, by the end of the day, they say they couldn't get my buzzer code from the Building's Directory and didn't think it was a good idea to CALL me to ask it. Okay, called them and asked to include the buzzer code. Thought they would surely deliver it on Friday. No. Instead, they took the WHOLE day to update my address. It made me miss the Mother's Day gift because they couldn't simply include the buzzer code and deliver it. Now, on Monday, they don't even have a delivery estimate on the tracking. I called them and they said it takes 2 business days to update the address. It means they'll actually deliver it on Tuesday. Really? How bad can this company be? Taking 2 business days to include a buzzer number and deliver from Richmond to Burnaby?

Do not ever shop with ups, unhelpful people, won't even take you seriously when shipping 300$ worth of things. Do not ever ship with ups

Screwed up my package I hate ups. They suck fat blm balls... screw ups just ruined my whole weekend...

The worst courier service I've ever used, difficult to contact, takes long time to deliver and one's my parcel arrived (after 3 weeks of waiting) few items were broke beyond repair. When I called to complain I was told I'll be contacted within 24 hours, but never heard anything back. For a worldwide company I'm extremely disappointed and would NOT recommend it!