UPSReviews 2,219

It is impossible to leave written delivery instructions which always leads to my packages being stolen and they are never helpful in trying to resolve literally anything.

We sent a package which UPS lost and admitted it was lost. The local UPS store supposedly started a reimbursement claim but after 4 months no reimbursement was received. After checking back with the UPS store they wanted my purchase into again and tried to tell me that candies that were in the package could not be covered. Write a letter to UPS corporate and was put in touch with a customer relations person who told me I had to work with local store. Did finally receive a Case number and was told in case of a lost package that candies were covered. Wondering if any real a film will be taken byUPS.

Had to call 3 times and still got no where. 1 called said package was sent back. 2 tracking number is incorrect. 3 your package will be delivered tomorrow and you can not pick up from any location. But I must be home to sign for it or they won't leave it. I will never ship through ups again this has been the worst experience. Last package I had shipped through ups was damaged. Save yourself time and ship with FedEx or anyone else but ups..

UPS agent named Josh a remote employee from the Philippines is awesome! He made a confirmation that the vendor did not sent the package I ordered through my tracking information. I hope there's a lot of Filipino out there Josh could help with.

Has giant COSTCO contract and doesn't even try to honor delivery.
My item sat in their warehouse without a phone call for clarification of address. They just returned item. Now I don't have the wedding gift I purchased. The representative refused to end my call as I stated I was going to wait for her to solve the problem. As they are the carrier hired to deliver my order. She is unable to hang up on clients so she stayed on the line refusing to end the call.
May 24 at 3:00 call back.
Carol

I will never order anything if it has to come through ups service is terrible all the way around I will never do business with them!

Its always the high ticket items that the dumb $#*! head warehouse workers steal. Got a OLED switch and requested expedited shipping and was told my package would arrive the next day. I get an update that the package couldn't be located. Not suspicious at all hmmmm. I will never understand why this company hires Ex-cons who steal $#*! to sort and load these high ticket items. They will just steal it and resell it, and good luck getting support. They try everything possible to stop you from talking to somebody. If you can get it sent through some other company. UPS is operated by a bunch of people just looking to see what they can take from you. $#*! You UPS.

So 3 days ago i ordered 4 SPY x FAMILY mangas and the person that delivered them to my house didnt even put them in my overhang while it was POURING THE $#*!ING RAIN AND THEY COULD SEE THAT IT WAS FROM B&N.
UPS $#*!ing sucks and they left my mangas with water damage.

I did a purchase off Amazon on Wednesday and decided to return it Thursday because it was used, got shipping label and was told to sit it on my porch, it was automatic pickup, 4 days I did this, I mind you, I leave home 12:15 for work and come back after midnight, I've called and made serval complaints, all the representatives told the same lie, sit it on porch it will get picked up! Now today being day five they tell me to drop it off, this is the second time this company has did this! Last month delivery driver left my 55 in flat screen on sidewalk, it's only 3 steps to my porch, my tv was gone, my neighbor seen people dragging my tv down the street, I reported it! Nothing was done

Ordered items twice and twice it was UPS doing the delivery and they didn't deliver the item. I waited at home on both occasions and they never dropped the items. Instead they sent this far away from my house to go pick up. What kind of service is this.

Recently, I have ordered a product from Wacom, I thought it was a routine to get it. But UPS responded that the address was incorrect, I called back intermediately pointing out we have this address since 1997, by 5:30PM that day, I called customer service again, told that the shopper requested sending back. Again, I placed the second order from Wacom, telling the lady if we could use another express service, she said let's use same carrier again, and on the delivery date, I was told that the address was incorrect. This time I called the costumer service, requested to keep the package at local hub, finally I got my mail yesterday morning. It was such a struggling, the UPS delivery guy was so exceptional. I got my Amazon packages 3-4 times every week, it never happens. Is that my fault to have an unchangeable address?

Package sent to South Carolina instead of Ohio. It's been put on hold for 3 days and counting! How is a late package not seen as a priority. Spoke with Amazon and UPS several times. Only to get a insincere apology and a unfulfilled promise that they are on it.

Apparently they hire anyone. Where i used to live i would see the driver always yelling and swearing as he was driving, now I just witnessed a delivery driver completely flip out because someone touched "his package" that wasn't scanned yet.

Literally every single packages i've had the displeasure of getting shipped thru this jank $#*! company has been lost.
EVERY. SINGLE. ONE.
It's to the point where i rather pay $30 extra for expedited shipping thru USPS then use this god awful service.
If you work here, i genuinely hate you and i hope you hate yourself just as much.

WOW I from Aberta Canada. I phoned in to order a set of frame connectors.( cost $ 305 us) about 2 week later I saw my cedit card was changed $ 720 canadian ( $ 537 us) about 1.37 exchange rate AND $ 231 us SHIPPING ( THIS IS UPS DELIEVERY) The same frame connector from another place are same price for parts BUT there shipping with fedex is $ 57 dollars US Both are from califoria

A PACKAGE THAT WAS ALLEGEDLY DELIVERED TO ME (BIG LIE) IS NOW BEING RETURNED TO SENDER BECAUSE IT COULD NOT BE DELIVERED. I THOUGHT YOU DELIVERED IT:?
WHY PUT YOUR CUSTOMER THOUGH ALL THIS AGGRAVATION?

* 5/18/2022
09:02 PM Returning to Sender
We were unable to deliver the package on our final attempt. We are returning this package to the sender.
Gaithersburg, MD, United States
* 5/12/2022
12:09 PM Investigation Opened
An investigation has been opened for your lost package.
Gaithersburg, MD, United States
* 5/12/2022
11:57 AM
DELIVERED
Gaithersburg, MD, United States

If it will be possible I will not give them even one star!
Terrible comunication with them... I order package from Germany. My package was from Germany in Calgary in 3 days. UPS called me to confirm my addres so I was expecting delivery pretty soon I payed 523 $ for the fees and delivery to UPS. After 20 days many times calling when each employer told me different story where is my package whenever I started to be rude and yelling finally they told me where is my packahe so I can go and pick it up. Of course the package was not there! After refilling investigation my package was lost 16 kg! Horrible comunication and as you can see 16 kg of big package with bike can get lost pretty easily! Somebody just steal it. Be carefull with them I will recommend better to choose different company.

Email from UPS stating package would be delivered between 11 am and 1 pm. After 4 pm I still have not received my package and upon calling, they not say package may not be delivered until 9 pm. Really poor showing for a billion dollar company that has a known amount of packages on a truck and a known route.

After a month long process jumping through hoops, verifying costs, unworking UPS forms, wrong info, website sending me in circles, etc. UPS finally claims they sent a check... the minimum $100.00 for a nearly $500.00 claim. Now why couldn't they have issued the $100 the same day THEY verified that THEY lost the package? And to top themselves, they claim to have sent this check to a mailing address that does not exist!? That is a competent company. I once had to file a damaged package claim with FedX, but at least they promptly paid without all the hassles of UPS.