UPSReviews 2,219

The customer service is unhelpful and mean! I got a panic attack talking to them on the phone. Someone rescheduled my delivery date even thought I did not request it. Then the driver came 3 times and said that I am not at home when I was waiting for him all week at home. He did not even try calling me because apparently they dont have a professional phone. How is it even possible? Anyway, I spent my days calling UPS like 4-5 times per day because they would promise to call me back reassuring that they will deliver it today. But it did not happen. Then they always have bugs on the website for my status and they never communicate on the website when the package will arrive. Nightmare! Company that does not know how to solve problems — both the driver and call center. I will never use this delivery service for my own brand and for anything else. I have been still waiting for my package.

Irresponsible company including damage items, 25 days delay package. Your company needs to deserve bad karma

φορά στην μέρα δεν περνάει λέει Απαράδεκτοι απλά και εσείς περνεται τα λεφτά μας τώρα, ντροπή σας!

Driver was late, the omly way to find out was to call at 6:30,30 min before final delivery only to be told it would be another hour and a half! After a 24 hour delay. I had been waiting outside from 1-7:30. The box was so damaged the driver couldnt put it on a dolly. The box had been broken into pieces with the contents exposed and falling out onto the street. The product was so damaged it could not be held. The box was literally in pieces. USPS does a better job. Never using ups again and im contacting corporate! Ups should no longer be in the delivery business. They would be better at transporting garbage but would probably screw that up to. My advice, dont use ups, try fedex

I was waiting for a package from UPS. My experience has been generally good until today. Package was scheduled to arrive on Wednesday. Then I got an update saying Thursday. Then I got an update saying it will be delivered to a UPS store near my residence (my choice because a signature was required) by 8:00PM on Friday. Checked the tracking this morning and it showed "waiting for customer pick-up. Went to the store and they searched for the package for 20 minutes. No package. They then called and determined it had been delivered to the wrong UPS facility. I called UPS and after listening to elevator music for 10 minutes, I hung up. Called a complaint line and was able leave a call back number. Got the call back and it was a computer that simply asked the same information repeatedly. Called another number and actually got a person who was really good at apologizing (I assume a lot of practice). Allegedly, my package will be delivered next Monday which will be six days later than expected. I thought bar codes were designed to prevent these issues. I will say that the UPS driver who normally delivers to my neighborhood is great. The people at the UPS Store close by are very nice and helpful as well. The delivery and tracking process was a total failure.

You have added another dissatisfied customer to your long list. I can assure you that I would NEVER use your air service again. Two weeks ago I paid and exorbitant amout of money to Ship a package from Canada to Trinidad. It cost me $199.00 for a four days delivery turn around time. To be exact the delivery date was suppose ro be Monday Aug 22. Today is Friday Aug 26 and the package has not been delivered. UPS is very unmannerly and heartless. Not even a phone call advising the client that the package would be late. GOOD BYE UPS. Welcome Federal Express. You guys need to be more responsible.

Literally tried delivering my $1000 phone twice according to them. Ive been home both times waiting all day and they never even tried, never rang the doorbell, nothing. Save your money and time and tell the company you purchased from to give you another option for shipping. UPS has gone nowhere but downhill

I was in a rush to send legal documents to Honduras. Since UPS was the closest option available we bought the fastest delivery option and paid more than $110.00 to ensure this documents arrive within 2 days. Package took about 6 or 7 days in transit. They used every single excuse to justify this delay: first they said they do not deliver in this area, (total lie, address is in the middle of a main city and all couriersarrive here), then they said they do not deliver in Honduras, called the person who was supposed to received the package and charged extra since they used a third party. When I placed a claim, they said it was detained by customs. One lie after another. They would not adjust the price we paid to the delivery time it took. NEVER AGAIN, never using ups again. Iconstantly send packages with Fedex and Purolator and never had an issue.It is unacceptable how ups doesn't take responsibility.

Really. UPS! Customer call center in India!?!?
Wtf... hire dsome Americans that care about helping resolve your issue instead of saying the same thing over and over! I'm sorry your unhappy is all I get! No resolutions. Nothing! Choise Fed ex. Anyone else is better!

I've lived at the same residence for 14 years. The last two years UPS has made me Chase down my packages because they no longer know where I live. When trying to get in contact with a human being over this issue it's impossible! I have canceled any of my subscriptions that have to do with being delivered by UPS.

They make it almost impossible to find out how to put on a free vacation hold, but make it very easy to pay to reschedule, typical dark patters to wring out extra dollars.

And to do a vacation hold they don't simply deliver after the vacation ends, that is not free, instead you have to select an "access point" i. E. local ups store/facility to hold your package for pickup.

It sounds nice but somehow a day after the access point is selected they'll email saying they will not be able to deliver to the access point that UPS itself proposed. Instead they'll send an email saying it will be delivered at the original schedule location and time, i. E. when you're out of town.

But It won't be delivered, instead the tracking will show an exception and say that they are trying to contact the receiver. But You (the receiver) won't receive any phone calls or emails from UPS, because they aren't actually making any attempt to contact you, at least not in any visible way. And despite the online tracking saying they need your input, there won't be any way to do it online or any direction on how to resolve it.

If you call in they'll tell you it's actually already at the access point that the online system said it wasn't delivered to and they're going to send it back to the sender after another day, but when you go to the access point it won't be there. And so it's back to calling UPS and fighting the worst phone tree ever to just try to talk to someone even although last time they gave false information. I still don't have my package. This kafkaesque nightmare hasn't ended.

My package was rerouted to Washington state even though it was less than 20 miles away at the local facility. Was supposed to have been delivered yesterday, now they are telling me it may take another 3 days to arrive. Terrible no good company, don't use. A pigeon would be faster.
What's the difference between UPS and FEDEX? Nothing, both are Terrible carriers.

Really hard to run a company when you dirtbags constantly lose or damage my packages! Worst company EVER!

As a trucking company owner trying to move loads from canada to us. Custom brokers who clears our shipment across borders plays major role and It is very essential that these brokers are open atleast 7 days a week. I did not know that ups closes on weekend, one of my shipment is stuck at border and I will have to wait for them to open up on monday.
This is not acceptable.

Jeff went above and beyond to ensure my package is delivered right to my door (front buzzer not working). Appreciate all you do!