UPSReviews 2,219

My package should have been delivered yesterday (Friday). According to their website it was out for delivery yesterday. Then it was sent back to the processing center (in town) to be resorted. It was at the processing center at 8 am today. Their website says that it is now scheduled for delivery on TUESDAY. I called UPS and was told that someone from the processing center would call me. No one called. I called again. I was told that it was scheduled for Tuesday and nothing could be done about it. Even if I paid $7.99 to go to the processing center to pick it up myself, I could not pick it up until Tuesday. This is no way to run a delivery company.

Everything has been so wrong with my UPS experience that I don't even know where to start this review. My story begins when I decide to ship six packages with personal items from Colorado to Georgia. Five of them arrived with clear water damage, and the sixth was lost inside the UPS warehouse in Atlanta (!). Some UPS employees told me that several packages from different people went missing at the same warehouse and they suspected theft, others suggested that I should forget about recovering my items. One employee from Corporate even said, "I would never ship my own stuff through UPS" (I feel you, bro!).

I decided to try to recover my items, making more than 150 unsuccessful calls to different UPS departments. Beyond the fact that speaking with a human using UPS phone service is a challenge by itself, their support was completely useless. The Claims & Damages department kept telling me that a claim had been filed by UPS but that it was "slower than usual", and they asked me several times to describe one or two items of my package to see if they could find it in "lost & found" but didn't give me a chance to send them a list of items to e.g. an email address. I think they were just trying to cover their backs. I know from UPS employees that they do a warehouse cleaning twice per year, so they are certainly able to recover items in their facilities. They just don't want to do it: it's not a profitable activity.

My package was delivered from a UPS store in Boulder, Colorado (1630 30th St A, Boulder, CO *******), so they were the only ones able to see and interact with the online claim. I made 40 phone calls to the store over three days: they didn't pick up the phone in 30 of them, and in the other 10 they just picked up the phone and didn't say anything while I was clearly hearing the noise of the store in the background. I left several voice messages, but they never returned my calls. Finally, one morning someone picked up the phone and decided to help me: I sent him my invoices to at least recover my items. This was 2 weeks ago, and I haven't heard back from them yet. They owe me +200 USD, but let's be honest: this won't even be close to the personal value of my items, which in some cases have been with me for over 20 years.

I am part of an organization with thousands of employees and a budget of billions of dollars, and I've decided to move all my shipping operations away from UPS. This is the last time you fool me. I'm sorry: you had your chance to do things right, and you wasted it.

One can see why the Share Price is tanking! The CEO should dust off her résumé.
She outsourced the entire customer service dept to a Third World Country/Call Centre where 10% of the staff, by their own admission, don't even know where Canada is.
As per their APP, you can change a delivery address if you're not gonna be home, however when you do this it doesn't actually take. You will get a notification that it took, and you can screenshot to confirm it took, you can even talk with a human to confirm the address it's supposed to go to, BUT don't expect it to go there.
And if the shipper wants your signature, don't worry the driver, will sign for it and just leave (allegedly) it at your doorstep.
When it's not there when you get home there's a document you have to download and fill out so they can try and find the package, it takes up to eight business days for them to try and locate it and then when they can't good luck getting your money back for the loss of product.

Going forward when I purchase online I'm asking which shipper do they use and if it's UPS I will not place an order. I've never experienced such horrible customer service the reps are dismissive and don't care to problem solve. It's hard to get your package left. They send you through unnecessary hoops to receive your package. I've requested followed instructions to request the package be left and still ignored and to add insult to injury i now have to travel to another city just to retrieved it. NEVER AGAIN. I'm so pissed SMH.

Do not use them I live down a dirt road and they are to lazy to come down to the house, about a half a mile they left my perishable package on a large trash can by the road in the rain! More than one time

I'm an avid online shopper so i've dealt with UPS for years. I travel often so sometimes I deal with UPS overseas and it's just as bad as it is in the United States. For now let's focus on the USA. First off, don't waste your time calling the customer service hotline because you won't go anywhere. The automated system is so flawed that you'll go in circles just to get cut off at the end. Secondly, customer service representatives tell you they will communicate with individuals involved with your delivery but it NEVER works out. I literally have to deal with this EVERY time I get something shipped via UPS. They have my address listed as a business even though it's a home so I don't have the option to pick up packages from the distribution center. Which takes me to the next ridiculous issue. Get this, the center is only open from 8am-noon and from 7-8pm. Seems like they cater to people that either don't work or work a graveyard shift. If you have the option to choose a shipping company I would recommend you steer away from UPS. I always opt in for USPS or FedEx; maybe even DHL. I'll take anyone else over this company ANY day!

If you has a small business never signed for contract with UPS! The shipping price is double for your business account then anybody else, instead you agree and you asked, customer services do not help, the invoice printing fee weekly £5.64! The parcel price what you agree they are not keep, always some extra price on it, and then they said you do not read the contract what you signed for! You can not get back your extra money what they're charge you for any reason, you can not talk to someone who will help! You can't reach your contractor never ever... who first time got contract with you again!
BIG Lier Company!

The most lying and disrespectful employees. This min they say one thing the next it's different. So man rite now with this bs.

I did get my package a few days delayed but I when I contacted UPS they did do their best to help me and it was resolved really quickly which I liked.

We need to get together and start a class action lawsuits and sue ups bankrupt for fraud and theft. Emptying their bank accounts is the only way to stop this rampant fraud and theft.

Majority of UPS delivery guys assigned to my my area ******* suck!
These guys claimed to try delivering my package for the second time today but my cameras say otherwise.
All I got was a message online that my package was dropped of at UPS accent point
Same day I called the UPS 800. Even after contacting the customer representative of requesting for the redelivery. Same situation happened.
That issue with this access point is it has no parking area available.
More so, the package does not require a signature Therefore, UPS delivery guy can just drop off the package in-front of my door.
I was home the first time it was claimed that no one was home for delivery but I was!
I am home today for redelivery but no UpS guy showed up infront of my door but instead, he decided to just dropped off the package at the access point for his own convenience.
This is why UPS is a very UNRELIABLE to send out and receiving packages!
I requested for the third delivery tomorrow and we will see what happens.
If I may suggest that UPS delivery guys should be reprimanded if they do not do their jobs.
It is extremely disappointing to deal with this issues over and over again!

Will not be using UPS from now on, your company does not support our 2nd amendment, one of the most important things we have in this country. Shame on UPS for giving in to a leftist, Marxism ideology, I can only hope this is the down fall of what once was a good company.

Poor customer service they recently gave my package to the house next door as they reported over the phone

I think they are the only ones who charge custum fee $100. Their employee just left note on the door of my building without knocking or calling me. Then I received an email to pick up my package in the store where they leave packages and I left there, my package is NOT THERE! I have to wait another 3 days to go again and try to pick it up. I will never order something if they will deliver!

Today I have dealt with the Derry, NH, UPS store with a need for packing & shipping some valuable items to an "unclear" address in SC. Alex is the associate who worked with me. Without his courteous reassurance, I would have been seriously worried. He packed meticulously, gave me guidance in clarifying the address, and kindly assured me that my package would ship out@ the next pickup time. Alex is a credit to this location, and his cheerful, kind help is much appreciated. Thumbs up to UPS Derry and to Alex.
B. Sanders

I am expecting a delivery since 24 August 2022 but the some of the UPS delivery driver are lier and super LAZY! I HAVE BEEN CONTACTING AMAZON ABOUT THIS STILL UPS PRETEND THAT THEY ATTEMPT TO DELIVER MY ORDER BUT IN REALITY I DID NOT EVEN SEE THE SHADOW OF THE UPS TRUCK NOT EVEN ITS TIRES.

REALLY UPSET AND DISAPPOINTED RIGHT NOW!