UPSReviews 2,219

Worst shippment company ever! I placed an online order which was supposed to be delivered with UPS. The order was splitted in two. One order was delivered to the neighbors but they said it was delivered to me so it took me 3 days to find where it was and the second package never arrived. Same story, they said it was delivered to the address. When I called the customer service they said it was delivered to me and they can't do anything. As a friendly advice, never use this company if you want to receive your packages!

I recommend that not one ships with UPS. They tell you a date a say shipment was undeliverable when the attempt was never made. Then after trying to pick up your package you'll be told it can't be found. I never ship with UPS and try to avoid purchases that come through this shipping system. They can care less about your packages and have no problem with lying to you. Please check with your package sender and encourage them not to send via UPS, or you will deal with more problems than it's worth...

I paid for an express shipping from UPS. And guess what first they delay the order and say wrongly navigated and at last they delivered it at wrong place and say it's delivered. When you dont know how to perform a job why the hell have you taken the responsibility. Do you have any idea the items could be improtant to people. And your team is the least helpful in the whole process and you start your thing called investigation $#*! that goes for 8 days. I pay extra for express shipping and i get this. As i say 3rd class and ridiculous shipping service. All the negative reviews about UPS online is genuine and no one should ever take there service. I regeret it too.

I didn't expect UPS delivery to be the worst ever! They didn't get the toy to us and are returning it back to the online shop! They didn't even call me, although I provided the phone number! When my son and I understood that something is wrong, I registered on the UPS website and there was a warning like "wrong address" or something similar. I wrote to their support and told them the provided address is completely correct because we've previously delivered to this address without any issues. They replied, "OK, don't worry we will ship to you". They told me that some of their drivers/deliveries had not found the address or that there are several houses at that address. I don't know whether he was drunk or smoked something, but I just put the address into a Google Map search and it showed my address correctly without any issue, there is only one house at that address. Moreover, nobody called me while having my contact number! Even Google Map easily shows the provided address without any problem! We are from Ukraine and even our Ukrainian delivery service is a way better than this "international" service!

Bought the expedited package that advertised parcel delivery by 20th Oct 2022. Just called CS and was informed the parcel is still stuck in Germany, it might not be despatched until 25th Oct. When asked why they failed to deliver on time, CS told me to buy the premium package. CS failed to address the issue that the expedited package advertised to deliver by 20th Oct 2022.

This is the worst experience ever i have had with UPS. They claimed that they tried to deliver my package but nobody was home. Wrong I was home the entire day and my dog would have barked like crazy if someone knocked on my front door. My dog did not make one peep the day ups was supposed to deliver. They then took it to the pick up hub up the street and after I flipped out, and them saying it would come ASAP. This was "attempted to be delivered" yesterday on Friday and now i will have to wait 3 more to get my order. I am disabled otherwise I would have gone to get it. Never again will i buy anything that comes via UPS again.

Deny deny deny is all they do. They protect each other's shortcomings. They make no mistakes even when they do. Harder than hell to get through to them on any honest level. Small narrow minded operate by default to protect company and enployees at all costs first and foremost. Their only M. O. when you call. You can't get them because they hide behind computer screens and claim what is written there is written in stone. Written by a not listening to anything a customer tells them employees. Nothing but an inside job throughout the whole company. You tell them to much that is not listed in their small world they are living in you offend them, because they are extremely well at playing the victim card, and then get hung up on Hard egg to crack if anything goes wrong. Deny deny deny is their first and foremost priority. Tight union company does a customer NO GOOD. Laziness irresponsibility all over the throughout this place and accountability nowhere to be found. Strong unhealthy U n i o n company,. That is for sure. Too strong. Very left wing company, Very strict and personal and defensive and emotional that they ain't doing nothing wrong. Blm like attitude. Wrong place to go if you want any quality from a company. Quantity might be o. K. But they can't find the time to knock on your door when delivering a package so the thieves out ther watching can beat you to own mail even when you are home. Congress needs to change the law surrounding delivery. Union or not, they have to take that extra strep ( wooops, bad word) to knock before they run off. Aiding and abetting crimes otherwise." NO" I don't have proff of purchase it is on ebay and got stolen during delivery.

I dashed into my local UPS store this morning frantic because my brain forgot how to mail a return (big box). Talia took over and did everything including pasting the address label back together that I had torn off. I was back in my car in 10 mins! WTG Talia!

Worst experience ever with UPS! They do not deserve the one star I had to put!
I sent a TV from Italy to Greece. The TV was packaged in the original packaging exactly as it was delivered to me by the company. I read carefully the guidelines of UPS to be sure that everything was done correctly. The TV arrived in Greece completely broken! At the phone UPS told me that I cannot claim damage because the package was too big which it was a lie! So I wrote an email and they had to give me directions. I did a claim for damage and the TV was sent to Athens for evaluation. Then they called me a told me that the TV was evaluated and was indeed damaged and I should expect the details for getting reimbursed. They also sent the TV back to Italy although I told them I am not living there anymore. After 14 working days (they were supposed to notify me within 5 days) of waiting for their information to be reimbursed I asked them again by email what is happening. They sent a very general report with no specific details saying that the packaging was not properly done by myself so they will not return any money! Lies! It was the original packaging done extremely carefully. Shame on them... mostly for the continuous effort to not do the right thing since they destroyed my shipment. I will never send anything ever again with UPS.

That's what I would have given them if this site would allow it.
The drivers are liars. At least enough are for it to matter. I can't even count how many time they've left a "sorry we missed you tag" at the front door of our condo building! Every time I was there. All they had to do was use the intercom... All they had to do was try... just like Amazon, FedEx, DHL, USPS (when the need a signature.) They all make successful deliveries most of the time. The intercom for the building goes straight to my cel-phone. There is NO EXCUSE. Hell even middle-school kids selling candy know how to use the intercom.

I've been putting up with this for as long as I can remember. Does anyone know if we can start a Class-Action suit against them? They take are money with a promise of service and basically they are stealing it.

What happened to this company?
My parcel end up in USA instead in Mississauga Ontario
I think will never be delivered to me.
Lost my money, time and cost to much stress.
Shopping on line is big mistake. Never ever from Chine again. DO not use this company you will slip better.

I wait of a package for 10 days from Netherlands to Greece and I have to wait from 8 in the morning till 18.30 to get my package and the rude ups employe on the phone told me that they can't tel me some exact time and I have to wait or the package will go back

As a natural consumer of products generally especially this day & age we as people have to get things shipped to us for a multitude of reasons. Not only that but we are subject to only a couple of delivery services/companies nationwide that ship nationwide and other then that we rely on our local delivery places. With that being said it really does make the customer experience horrendous when 80% of the time you order a package you can expect some type of issue which may have not been a result from yourself, but an issue none the less with places like UPS and or even FedEx. Recently with the last 2 packages I have had issue with delivery with UPS. I don't know if it is a competence thing after a pandemic and having to deal with high turn over and people not doing there job correctly. Either way I am now in a place where this error by UPS in not delivering my package today is now detrimental to my job seeing as I needed said package to work my job, went about what I was suppose to do to receive the package on time, and low and behold who screws the pooch once again. UPS.

The 2 times ive had UPS send me a package, both of the time they were not sent to the correct adress. 1st one was from NIKE that needed a signature couldnt find my adress multiple days in a row, had to change adress to a friends. 2nd package from Boohooman, didnt need a signature, now they dropped it off at some random guys house and they dont know where it is. And the product i bought were last in stock. UPS you guys need to fix the way u find adresses or atleast give us a 24/7 update of where the package is and a map where it was delivered.

I feel like I'm giving them a leg up even giving them a single star, worst delivery service there is.

They messed my order. They were rude, and unreliable.
They shipped my package to a whole different state then they didn't want to take responsibility for it. It costed me $500.

I moved to another city and shipped what I could using ups for the first time.

The second monitor I use for my work was shipped in its original box with a ton of foam. UPS still managed to break the screen entirely (which can happen I guess, the worst is yet to come). So, I call them to file a claim, the person on the phone says someone will come pick up the package and that I will receive a call. Nothing ever happened, after 1 month and like 6 phone calls, the person on the phone keeps telling me someone from another service will call me shortly but no one ever calls.

The saddest is that they mention that they need to conduct an investigation and that this process could take a while. I'm the client, and the package (that was perfectly fine before shipping) is now broken, I do not care who's at fault, UPS is at fault as far as I am concerned. Conduct your investigation on your side.

There is also no other option than waiting and just parying for someone to call you for I don't know what reason...

This is by far the worst experience I had, and I used a lot of shipping companies before as I move around a lot.

Basically don't choose ups, avoid at all costs

Poor customer service, Poor service. I advise you to use FedEx or usps to receive or send packages. Bad Bad