UPSReviews 2,219

As is expected at New Year's there was a huge line but Vincenzo was a juggling artist and managed to help several people at once including printing a label for me

I will never deal with this shipping service again! I was expecting 2 packages that were returned back to sender because of supposedly refused delivery, and I never spoke to anybody nor had any type of contact with any UPS mail carrier! When I called UPS customer service, all they could do was apologize & say it was a "mistake". They were not very knowledgeable in my opinion and kept giving me 'standard' answers just to pacify me.

Driver did not leave an info notice on door when trying to deliver package that needed signature (I was not home), yet UPS website does not allow you to change delivery time or location (unless you pay minimum of $10) online. Finally got a hold of customer service agent (India?) who could've cared less about a customer not being able to access information about a package in their own account. Agent suggested that I have it sent to a pickup location and pay $7 to do so. Unfreakinbelievable how this company, which used to be the pinnacle of success, has fallen so low. Doesn't even try any more.

Wanted to give a negative 10 but couldn't
I called customer service gave him my phone number because of the rain they could call me from the gate in the country when the package arrived. They assured me they would. They never called. Left a note. I won't do this again and waste my time for bad service. Now I have to drive 45 minutes, for a sure thing, the nearest place to pick up my package because they say it was not deliverable. Took the time to write a note, but not to call me. I was to sit at the gate for 12 hrs and wait on them guessing. I will never use ups again.I will use Fed express. Ups are brain Donors entitled, overpaid, moran workers. I gave him my number to call. He couldn't bother. The rep the day before said that was doable. They are lazy. Lost my business. Can't trust them. Never again I have choices! Don't use this delivery Avoid Them! Waste of Money!
Notice #*******441. 1/4/2023

Ebay Item number: **************

GB2022EBAY*******261 Pack link Claim Resolution number

UPS: 1ZV827Y1DL******* - tracking number

Item Collectable Hardy Fishing reel

They lost my antique Hardy fishing reel. (Well it wasnt scanned by the agency van driver, but it was taken according to bargain booze). Shame on ebay for recommending this company. Someone needs to investigate UPS company. They didn't even pay my postage back. Are agency van driver staff stealing special delivery parcels like the bargain booze till girl thinks? How many didn't UPS pay out onthe extra paid for insurance? I am sending all details to the Ombudsman to investigate. Your parcel may simply dissappear and good luck getting the insurance. Customer service is awful.

Workers are careless, irresponsible with packages, they keep losing/stealing the packages and saying it's on delay, it remained in a building, all type of stupid excuses. I was told to put in a claim, and no one gets back to you. The service is just horrible, a nightmare. I ordered a GG Marmont Shoulder Bag × 1
BLACK / OS and never got it, $2500 after. Paid $112.04 to ship a package, lost /stolen again, now UPS saying it remained in a building, and it considered lost. What a nightmare.

My package was never delivered they claim there was an attempt but there wasn't I've been home all morning there was no knock on my door nor was there a note slip per usual. It never fails everytime I order and ups is involve I never get my package NEVER!SMH I wish I could give no stars.

Sold 2 pairs of shoes and used ups to ship from Ohio to California. Shoes made it to LA, then disappeared (were stolen). The customer service rep basically told me the driver probably stole them since they disappeared after leaving the UPS facility with the driver and were never delivered. And to top it off, even though I said the items value were $460 when I shipped, they refuse to pay out over $100 because I don't have a receipt to prove the value. What a scam. Declare their value and still not get reimbursed. Hype Sneakers sell well above their original purchase price. UPS doesn't care. Even when they're the thieves. FedEx is more expensive, but they don't steal your stuff then refuse to pay you their value. NEVER USE UPS

I am actually rating them a zero! My package arrived in town. The delivery attempt was made but I was at work. They left me a ticket showing an address for me to pick up my packages. However, the packages have not been there on 3 attempts by me to pick them up. The facility they work out of no longer allows the public to go there to pick things up. The 3rd party facility is not being informed as to when my packages will be there and the number to the facility is no longer in service. I called customer service. They told me the packages were marked as delivered. I was pretty clear when I called they had not been delivered. I also informed them of the alternate address and the packages not being there either. This is the worst delivery service I have ever worked with and their customer service is the worst as well.

Says my package is delayed and will reshedule delvery time. Why is it taking so long to reshedule? Last time they said package was lost only to days later say it was damaged. No faith in UPS.Perhaps company I deal with will use a diferent shipper next time. I would pay more to not have UPS deliver my packages.

Such a stupid company they are hired un experience driver who can't find the address well totally disagree with ups disgusting company

These guys are terrible.

I am still waiting for a package that was delivered from the states which arrived at the depot in Richmond, BC in good time. But when it came to being delivered to my place from there what a gong show. I took time out of my day to wait for this package because they are not allowed to leave it at one of their check points because they are required to receive a signature. Which does not make sense why I cannot give my signature at the depot, and here we are on a Friday (the last day they can deliver till next week). I am headed back to work and I will definitely not be able to sign anything cause I do not have the time to take time off.

So if you can try to get your product delivered from another service because THIS COMPANY SUCKS.

Ps I CANT SEND PROOF OF PURCHASE CAUSE I DONT HAVE THE PRODUCT YET

Firstly, I sat around for six hours straight at home waiting for my package 2 days in a row and never received it. I waited 2 hours outside of their projected delivery time. Held up my entire day. Secondly damaged a Christmas gift and owe me for that. Thirdly most of all the worst customer service on the planet. You cannot talk to a live body and file a claim of which I have two now. I am contacting my attorney which I never do except extraordinary circumstances. UPS is up there with the worst companies. Period. Ever. You should be ashamed of how you handle business.

I am going to write this in the nicest way possible, but they say they will deliver at this time and then they deliver it at another time, they said my package would come today at 9 pm so I decided to go to sleep and not wait on the package I wake up at 10 am only to see that it was delivered almost 3 a hours ago. I check my mail nothing, I check outside my door nothing, I even check for a delivery notice paper on my door and nothing. I try to contact them but it's just that stupid robot and no matter how many times I say my tracking number it just ends up hanging up on me. I have called them atleast 10 times now, I even called the ups near me and they told me to call their customer support line, I call them again and that stupid robot is getting on my nerves, because now I am crying and trying to say the numbers slowly and it's just pissing me off even more. This isn't even the first time my package goes missing from ups, I advise y'all to stay away from them because if you lose your package you won't ever get to reach them. Now I have to ask for a refund on my package and then order from somewhere else because UPS ain't it at all.

I HAD THE WORST EXPERIENCE THEY OPENED MY PACKAGE AND STOLE ALL MY MERCHANDISE AND JUST SENT ME THE BOX WITH ONLY 2 ITEMS AND STOLE OVER 1000 DOLLARS WORTH OF MERCHANDISE FROM MY PACKAGE!@UPS STOP STEALING!

Stop using this overpriced turtle shipper. Going forward I will ask how they will be shipping my package. If they say UPS. I'll shop elsewhere. Nothing but excuses with these clowns. I was charged 150. Dollars for shipping and we are now on day 9. Just got a notice of rescheduling. Again. This is the third reschedule.

If I could rate at zero stars, I would. I paid for 2 day delivery on a package. It arrived 6 days later. After an attempt to get a refund on the difference between 2-day and normal delivery (about $70) with UPS, I was told I had to take it up with the store, located on 95th St in Lenexa, KS. After 2 phone calls and 2 visits to the store, I was told it was not guaranteed for delivery (not advised that when I spent the $100) and that no refund would be issued. Not even an offer to split the difference or anything similar. I consider this a complete lack of customer service.

I would not recommend this store or UPS for any package delivery.