UPSReviews 2,219

I ended up contacting the customer service and now they're pointing fingers. Agent said it the local ups fault because they ship it late and now there's a railroad mechanical failure that delays the delivery. Now I don't trust UPS anymore with the service. For me I will never go here again if I have important shipment that needs to arrive on time.

Horrible service! My bank sent my card through UPS 2 months ago and it still has not reached me.upon calling them, they say you will get your package today. This goes on for weeks. Pathetic!

I have ordered sevaral dozen things on line this last year and every single time UPS is used, my products don't show up and are never delivered even though the tracking says "delivered". Fed-Ex and USPS and even dedicated trucking arrive as promised. UPS allows drivers to state products are delivered when untrue and without a signature

Every time I have orders that get sent to me thru UPS, they will leave it bouncing back and forth between facilities and repeatedly deliver to residences in towns I don't live in and never got my mail. Or they deliver it to a post office out of town. They recently claimed they delivered 2 packages I was waiting on and my post office could not find the tracking for USPS that UPS gave me. They basically just put they delivered it but it was never delivered. They deliver things wherever they want to. Every time I have complained they blame it on the shipper and the post office. They even have nerve to suggest that I go and pick up the item from wherever they delivered it to. Like I would know where to get a package that was delivered to the wrong address. I also had my internet router supposed to be delivered at my post office as my physical address is not valid for mail. And they actually tried to leave it outside my apt building right where passersby could easily steal it! Fortunately I happened to have gotten home right as they dropped it off and I went off and complained. And I have been told "don't worry your packages will be personally delivered to u" when I get my mail at a po box

If I could give no stars, I would! Apparently Mail Innovations is where go packages go to die. Two of my online orders went through Mail Innovations. They are now sitting in Mail Innovations buildings in Rossford, OH and Springfield, MA - "Shipment Received, Package Acceptance Pending" Every day, I get the message that the package will be delivered by the end of the day. I've been getting this message for over a month now. What makes matters even worse is that is impossible to talk to a person. Online chats just go in circles - starting and ending with Tracking.

My package was not delivered because of missing buzzer number and the courier did not bother checking the list, so I called the call centre to add buzzer number. I called again after 3 business days, and an agent told me it was scheduled to be delivered that day, even though the tracking site didn't say so. It wasn't delivered that day. The next day I called again, another agent said that dispatch didn't received the instruction about the buzzer number addition and that agent assured me that dispatch got the information that time and the package will be delivered by the next day. The next day I called again, and another agent said it was on the way back to sender because dispatch didn't receive any instruction. The agent said she was going to try to get the dispatch to stop it from being sent back. Then the next day it was on the way back to the sender and UPS couldn't do anything. So I don't know who are incompetent, the call center or the dispatch, but they have big problem with internal communications. I would avoid using UPS if I have a choice.

1ZAW*******1986 Tracking number. The address is correct and complete, they wrote that the delivery will be on the 13th, then on the 14th and 3 days no information, 17th I waited until the evening, and courier must put packet to the mail room but he didn't come.wrote not correct address but it's correct and full

Absolutely terrible service. Extremely slow on delivering products. Absolutely ridiculous on the phone. You never get an answer to fight for weeks for a lost package. You never get reimbursed and they have excuses that are ridiculous. Also, can add an image or anything else because the package is missing. Again!

I paid $77.00 to overnight legal documents, I gave the employee the address to have the documents overnight too. She entered the address wrong, caught it the next day. It took UPS 3 business days to find the package then another 2 days to deliver to the correct address. The employee informed me that it would be delivered in one day after locating the package. Asked for a refund because of all the wrong information, was told to come by the store in 2 business day and a check would be waiting for me. Came by 3 days later, no check. No accountability, no answers, no refund. The worst company ever. Will let my family, friends and co-workers know not to use ups due to its poor customer service. The Manger and employee are rude and not helpful. Spoke with the owner on 1-11 told she would leave a check at the store (#2212- 8803 Brecksville Road STE 7 *******

The following is a copy of an email that I sent to UPS Customer Service after being on hold for upwards of 20 minutes before I gave up. No one has responded to me whatsoever about the situation.

Dear customer, service representative,

After being on hold for over 18 minutes I decided it's best to send you an email.

On January 14,2013 at 11:15 AM, I returned Amazon items at your UPS location at 3800a Bridgeport Way, West in University Pl.,, Washington. I am legally blind and use magnification software to read the return information on the Amazon website using my cell phone. I was told by your representative ( who I later discovered is the owner) that I was too slow and that she didn't have time for me. She told me that I should take a screenshot of the return codes. Instead of arguing with her that I could not see those screenshots because the print that they use is much too small for me, I left feeling humiliated and discriminated against. Interestingly enough, while visiting that location many times over the last couple of years, I have never had that experience with other representatives. No doubt this representative was stressed because she was the only employee there on the busiest day of the week. However, her stress does not allow for discrimination or discourteous behavior that humiliate anyone.

I pride myself on being an independent disabled person. It will be necessary for me to visit that location in the future. I would very much appreciate your assurance that I will not again be discriminated against or embarrassed in front of other customers.

My thanks in advance,

Laura L. Beigh, MSW

I had a package that was supposed to be delivered on December 23rd or 24th ended up calling customer service and asking for a supervisor wl call her Karen so Karen decided she wanted to get on the phone immediately and come at me sideways so I provided her that same energy your job as a supervisor is to listen to the customer me diescalate if needed and find a resolution all she wanted to do was argue about where the package is or is not it wasn't at my door you guys deliver stuff to the wrong address all the time then she tells me it's been delivered by the Post Office and then she tells me she's not sure so I asked her can you just please file a claim for me because I got tired of listening to her attitude and she hung up on me So if you can't handle being in customer service maybe you should find another job

We received a gift from a from our broker for Christmas that was 3 bottles of expensive wine. UPS delivered on time, had me sign for the package, handed me the package and ran off. As I took the package to the kitchen to open I knew something was wrong. One of the bottles was broken. I did all the things necessary to file a claim with UPS (never got to talk to a human). About a week later I got a notice that my claim was handled. I logged into UPS to find out that they determined it was the sender's responsibility, UPS was closing the claim and I should call the sender. I called the sender and they said UPS picks up from them so it couldn't have been their problem. Isn't UPS responsible for inspecting the package (mine was still wet) before accepting it? Then when I called to escalate there is no way. Their customer service line is just an automated continuous loop that keeps you from talking to a human. I let my broker know and he said he will make sure next year's presents won't be delivered by UPS.

If I could give a zero rating I would!. So sick and tired of not receiving items I order when UPS is the shipping. One of the hubs before an item comes into Detroit is the UPS Mail Innovations in Rossford OH, 9860 Olde US 20. This location is clearly stealing packages. I found over 200 negative reviews of from Nov 19,2022 where to date 1/13/2023 HAVE NOT received their packages. I placed an order on December 16th. Package shows it went to this UPS in Ohio December 28th. Today is January 13th and I still don't have my package. UPS site says package has been delivered to USPS. USPS site says they received notification of a package but have not received the package. My complaint is consistent with others as it relates to this issue and location and UPS is doing nothing about it.

Incompetence and technology lacking! No communication at all. Terrible. Do not recommend! Fedex all the way.

I ordered an item from the US and upon receiving my parcel I was billed for shipment fees as normal. I gave my information to the UPS courier and was billed the amount about a week later. I was then again billed 2 days later for the same amount for the same shipment. I phoned UPS and told that I would have to prove to them that they billed me twice. They then informed me they would only pay me back 10 days after they received their second payment for the same parcel. I had to jump through hoops proving their mistake, spending my time to correct their error, and that I would have to wait for them to correct their error.

This is a logistics company that provides an app to keep users informed about delivery status.
I have my own data that reflects an 88% failure rate not including deliveries that come before the estimated range. I ask what's the point.
During the past 2 years they have lost 5 out of 237 packages.
Compared to FedEx which has lost 7 out of 103
Amazon lost 40 out of 2100 - but they replace everything-
USPS, lost 2, out of 84, but is late on 83%.
In all, I suggest UPS and FEDEX use Amazon for more reliable service

I am very disappointed; this hasn't been the first I've lost my package but just this morning I was passing the BP ups this morning and as I'm passing I can clearly see workers in the parking lot sharing drinking/ smoking in the parking lot! This what you represent UPS?! No wonder your workers lose and mishandled so many packages. I could have sweared you tested their employees. What I witnessed was unprofessional and I hope you fire these employees; I wouldn't want them
Handling any packages.

I visit a UPS Store #5046 location at 1167 W.Baltimore pike to send my IPAD out for repair by Assurion. Daniel greeted me with politenesses, I gave him my package. For some reason the information that Assurion emailed me wouldn't work. Daniel reach out to Joe,Joe ask me to call Assurion and Joe waited until I had a person online. Joe took the time and talked to the representative on online, I was in there for about 30 minutes. At no time did Daniel or Joe rush me or put me aside. They were both so kind, patient and helpful until I got my issues resolved. Thank you for hiring the best people

They make receiving packages absolutely impossible in Spain! I have tried repeatedly to make contact and given all the information I can - Ive created an account and updated online, rang customer support multiple times (their instructions did not work - whatever form they told me to fill in is not where they said it would be on the website), I've emailed with my information as instructed by support. Support can't even email me any information - apparently I need to fill in a form and email it which doesnt exist anywhere they tell me to find it, and they cannot email me it? After weeks of waiting they have told me theyre sending my parcel back. Are they expecting me to confirm to receive the package by smoke signals and morse code? AVOID AT ALL COSTS.