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Unsold.com

2.9
unsold.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Unsold.com Reviews Summary

The company has garnered a generally positive reputation for offering excellent value and competitive pricing on travel accommodations, often leading to high customer satisfaction. Many reviews highlight the effectiveness and responsiveness of customer service, especially in resolving misunderstandings and issues related to bookings. However, concerns have been raised regarding communication challenges, particularly during service delays and the absence of direct support channels. Additionally, some customers expressed frustration over unclear booking conditions and unexpected limitations. Overall, while the company is praised for its affordability and quality service, improvements in communication and support could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
45
returns
18
quality
53

We monitor reviews for authenticity

New York
2 reviews
1 helpful vote
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Son, granddaughter and brother live in Hawaii, so we are planning to visit next year and price was right!

Date of experience: July 28, 2021
California
1 review
1 helpful vote
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I thought I would try it and see if it was for real.

Date of experience: July 28, 2021
Texas
1 review
0 helpful votes
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This is my third package to buy
July 27, 2021

This is my third package to buy. Great deals, wonderful customer service and we will always check Unsold.com when we want to take a trip. Love the availability and awesome prices!

Date of experience: July 27, 2021
Canada
1 review
0 helpful votes
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Looks great
July 27, 2021

Looks great. Hope you live up to your word once i am ready to book it

Date of experience: July 27, 2021
Colorado
1 review
0 helpful votes
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No time pressure, very fair price-ad especially refundable.

Date of experience: July 27, 2021
Arizona
2 reviews
0 helpful votes
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Because I apparently subscribed to emails and grew up in NYC, so I KNOW how Fabulous this offer is! It's impossible for me to NOT take advantage of it!

Date of experience: July 27, 2021
Jamaica
1 review
0 helpful votes
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I Singapore is place i have been wanting to visit to experience multicultural nature and see what your tourism has to offer. Of course the price of accommodation is more than reasonable

Date of experience: July 27, 2021
Australia
1 review
0 helpful votes
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The deal is so good
July 27, 2021

The deal is so good. It gives us something to look forward to.

Date of experience: July 27, 2021
Australia
1 review
0 helpful votes
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Bought with you last year and have had a wonderful holiday this year.

Date of experience: July 27, 2021
AE
1 review
0 helpful votes
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Saw it online & decided to try it
July 27, 2021

Saw it online & decided to try it. It will be my first experience with this service.

Date of experience: July 27, 2021
Hungary
1 review
2 helpful votes
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False claims and terrible customer support
August 26, 2021

I booked a hotel for my vacation through Unsold's new membership program and I really wish I never even signed up.
The hotel room that I booked was supposed to be in the adults-only area of an otherwise huge chain hotel. I booked this room specifically because it was in an adults-only wing and because this type of room had access to a separate adults-only pool. Unsold's price was about 20% below what these rooms normally go for and they also gave me $50 off as a new member, so it was a good deal, however it was still a significant amount of money for only 3 full days ($800).
Since I read mixed reviews about Unsold's services, I was a little worried and about 4-5 days after booking, I decided to call the hotel itself and ask if they had my booking in their records. They did not.
I emailed Unsold and asked them what tha is about and thus began a weeks long correspondance with zero results. Turns out there was a "mapping issue" (whatever that means) on their part which put me in the wrong (cheaper general) part of the hotel. When I asked them to cancel the reservation for me because the site gives me no such option, they pretty much ghosted me.
There is NOTHING good about Unsold and they are not even trying to help. I am desperately fighting to get my money back before the free cancellation deadline in 5 days. I really want everyone to know: NEVER book through Unsold.

Date of experience: July 26, 2021
Australia
1 review
1 helpful vote
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Terrible to deal with
August 25, 2021

Poor hotels, poor prices and hard to get a refund. Experience in Australia was not good.
Now they are applying to take down my original review claiming I was not a real customer!
Well that's resulting in another 20 reviews for them now.
Be careful of this company

Date of experience: July 26, 2021
Florida
1 review
0 helpful votes
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Don't know exactly what hotel or room specifications

Date of experience: July 26, 2021
Singapore
1 review
0 helpful votes
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Booked last year in November 2020
July 26, 2021

I'm from singapore and I stayed at M Social, the hotel of my choice from 18th July 2021 to 25th July 2021. It's legit and everything is amazing. I enjoyed my stay and will def book this saver deal again! Thank you!

Date of experience: July 26, 2021
South Africa
1 review
0 helpful votes
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Still nervous as this deal sounds to good to be true...

Date of experience: July 26, 2021
New Jersey
1 review
0 helpful votes
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It came up on the Facebook feed and I decided to look to see what it is all about?

Date of experience: July 25, 2021
California
2 reviews
0 helpful votes
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Prices are good, flexibility and hopefully reliability

Date of experience: July 25, 2021
California
1 review
0 helpful votes
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Terrific opportunity to visit Tokyo, Japan. I served in Tachikawa, Japan before Vietnam and now at age 84 I get the opportunity to visit that great country. One of God's Blessings coming my way.

Date of experience: July 25, 2021
Michigan
3 reviews
1 helpful vote
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I think the price is amazing...
July 25, 2021

I think the price is amazing... I just hope it's not a bait and switch deal and that I really am going to get a 7 day hotel booking for $249! (not $249/per night).

Date of experience: July 25, 2021
Maine
1 review
0 helpful votes
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It's great deal but it is a some risk associated with the long term reservation

Date of experience: July 25, 2021