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The company has garnered a generally positive reputation for offering excellent value and competitive pricing on travel accommodations, often leading to high customer satisfaction. Many reviews highlight the effectiveness and responsiveness of customer service, especially in resolving misunderstandings and issues related to bookings. However, concerns have been raised regarding communication challenges, particularly during service delays and the absence of direct support channels. Additionally, some customers expressed frustration over unclear booking conditions and unexpected limitations. Overall, while the company is praised for its affordability and quality service, improvements in communication and support could enhance the customer experience.
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I thought I would try it and see if it was for real.
This is my third package to buy. Great deals, wonderful customer service and we will always check Unsold.com when we want to take a trip. Love the availability and awesome prices!
Because I apparently subscribed to emails and grew up in NYC, so I KNOW how Fabulous this offer is! It's impossible for me to NOT take advantage of it!
I Singapore is place i have been wanting to visit to experience multicultural nature and see what your tourism has to offer. Of course the price of accommodation is more than reasonable
The deal is so good. It gives us something to look forward to.
Bought with you last year and have had a wonderful holiday this year.
Saw it online & decided to try it. It will be my first experience with this service.
I booked a hotel for my vacation through Unsold's new membership program and I really wish I never even signed up.
The hotel room that I booked was supposed to be in the adults-only area of an otherwise huge chain hotel. I booked this room specifically because it was in an adults-only wing and because this type of room had access to a separate adults-only pool. Unsold's price was about 20% below what these rooms normally go for and they also gave me $50 off as a new member, so it was a good deal, however it was still a significant amount of money for only 3 full days ($800).
Since I read mixed reviews about Unsold's services, I was a little worried and about 4-5 days after booking, I decided to call the hotel itself and ask if they had my booking in their records. They did not.
I emailed Unsold and asked them what tha is about and thus began a weeks long correspondance with zero results. Turns out there was a "mapping issue" (whatever that means) on their part which put me in the wrong (cheaper general) part of the hotel. When I asked them to cancel the reservation for me because the site gives me no such option, they pretty much ghosted me.
There is NOTHING good about Unsold and they are not even trying to help. I am desperately fighting to get my money back before the free cancellation deadline in 5 days. I really want everyone to know: NEVER book through Unsold.
Poor hotels, poor prices and hard to get a refund. Experience in Australia was not good.
Now they are applying to take down my original review claiming I was not a real customer!
Well that's resulting in another 20 reviews for them now.
Be careful of this company
Don't know exactly what hotel or room specifications
I'm from singapore and I stayed at M Social, the hotel of my choice from 18th July 2021 to 25th July 2021. It's legit and everything is amazing. I enjoyed my stay and will def book this saver deal again! Thank you!
Still nervous as this deal sounds to good to be true...
It came up on the Facebook feed and I decided to look to see what it is all about?
Terrific opportunity to visit Tokyo, Japan. I served in Tachikawa, Japan before Vietnam and now at age 84 I get the opportunity to visit that great country. One of God's Blessings coming my way.
I think the price is amazing... I just hope it's not a bait and switch deal and that I really am going to get a 7 day hotel booking for $249! (not $249/per night).
Answer: Hi Mohamed. Thank you for your inquiry. For our legacy Saver deal, you are only allowed the same destination once per year so this means one room as booking more than one is considered a group travel violation, due to the nature of these specially discounted deals. We, however, recommend waiting for our membership service to launch in the next 30 days instead as it won't have this limitation and you will have as much flexibility as you need. You can get early access and be waitlisted here: www.unsold.com
Answer: Hi Tara, Thank you for reaching out and expressing interest in working with us. We don't currently have any vacancies but feel free to check in every now and then in case we do. You may reach out to [email protected]. Stay well and safe. Unsold Management
Answer: Hi Lo, Thank you for your feedback. The last customer that you saw that booked for Whister is FROM Squamish as that is how our system works - it shows the Destination the customer purchased and the Town/City where the Customer is located. Squamish is where the customer lives that booked the Whistler deal. During Covid, we are seeing an increasing amount of people do "StayCations" which makes perfect sense given the beauty of Whistler while at the same time being able to follow socially distance guidelines. Unsold offers a Booking Guarantee - if you are not completely satisfied with the hotels or location, we will refund you 100%, Please let us know if you need further assistance. Our 24/7 Customer Care Team will be happy to assist you further over at https://unsold.com/contact-us.
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