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The company has garnered a generally positive reputation for offering excellent value and competitive pricing on travel accommodations, often leading to high customer satisfaction. Many reviews highlight the effectiveness and responsiveness of customer service, especially in resolving misunderstandings and issues related to bookings. However, concerns have been raised regarding communication challenges, particularly during service delays and the absence of direct support channels. Additionally, some customers expressed frustration over unclear booking conditions and unexpected limitations. Overall, while the company is praised for its affordability and quality service, improvements in communication and support could enhance the customer experience.
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Thought I would try it. Have never used it before.
It asks "How would you rate the overall value so far?" - well, I just bought it, haven't picked dates or anything, so it's really too early to evaluate... we'll see how it goes sometime in the next 24 months!
I love the price and the flexibility of booking time frame
This is my second reservation in two weeks - I just couldn't resist the price. I will provide separate feedback on the level of service and the reservation process once I book my travel. And a separate feedback of the hotel choice.
Good price. Thanks, can't wait to visit Queenstown, and hot air balloon
I have had a burning desire to visit NY but have nor been. Seems like the perfect opportunity to inspire myself ro take that jump.
Great deal! I'm so happy to be able to secure this great location and book later!
Great value. I think! A little nervous but hoping will work with my specific dates
If I could give zero stars I would. We booked 3 nights in Banff.
We arrived with wet kids who had just been swimming to a hotel, only to be told there was no reservation. I immediately called unsold and they promised to fix it. An hour goes by, nothing. We leave the hotel to get out kids supper and call many times, escalating each time. Management finally calls us back after 7pm saying he is calling the hotel right that second to pay and fix this.
An hour goes by and no call back like we promised, so we call the hotel again. He never even called them. We called unsold back and now they're closed. We just had to pay $275 for one night here so our kids didn't have to sleep on the street.
Have stayed in hundreds (honestly) of hotels over the past 10 years, having booked on dozens of online sites and have NEVER been treated so poorly. I don't know what we are going to do tomorrow. I have honestly spent the first day of vacation crying from the stress of it all. I don't know what we will do tomorrow. I spent so much money planning this trip, gas, time off from work for my husband and it's all been ruined.
Saw it on internet was a bit doubtful at start but after our first trip we are sold
Hopefully a good deal, never used the site before so shall see?
Answer: Hi Mohamed. Thank you for your inquiry. For our legacy Saver deal, you are only allowed the same destination once per year so this means one room as booking more than one is considered a group travel violation, due to the nature of these specially discounted deals. We, however, recommend waiting for our membership service to launch in the next 30 days instead as it won't have this limitation and you will have as much flexibility as you need. You can get early access and be waitlisted here: www.unsold.com
Answer: Hi Tara, Thank you for reaching out and expressing interest in working with us. We don't currently have any vacancies but feel free to check in every now and then in case we do. You may reach out to [email protected]. Stay well and safe. Unsold Management
Answer: Hi Lo, Thank you for your feedback. The last customer that you saw that booked for Whister is FROM Squamish as that is how our system works - it shows the Destination the customer purchased and the Town/City where the Customer is located. Squamish is where the customer lives that booked the Whistler deal. During Covid, we are seeing an increasing amount of people do "StayCations" which makes perfect sense given the beauty of Whistler while at the same time being able to follow socially distance guidelines. Unsold offers a Booking Guarantee - if you are not completely satisfied with the hotels or location, we will refund you 100%, Please let us know if you need further assistance. Our 24/7 Customer Care Team will be happy to assist you further over at https://unsold.com/contact-us.
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