Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Unpub

Unpub

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Unpub?
grey stargrey stargrey stargrey stargrey star

Unpub Reviews Summary

Unpub has a rating of 3.8 stars from 178 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Unpub most frequently mention customer service, seat selection and free trial. Unpub ranks 9th among Travel Deals sites.

service
61
quality
19

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Gena L.
Unfollow Gena L.
Share Review
Report Review

Bait and switch
September 2, 2022
Updated review

I was taken to this site from Skyscanner which is why I trusted it. I booked a flight for 3 and that went through although when I went to check in I had a problem because their system combined the first and middle name on all our tickets and it didn't match the passport. Then I had to book another flight before I knew of the ticketing issue and since I had this $500 bonus credits to use from their free trial period, I booked a flight and chose the higher price option so that I got a free carry on. I was on the same flight with free carry on that I purchased from a different broker and thought it was a good price after they discounted it by $50 from my bonus credits only to find out st check in that they billed me at the higher price and booked me on the lower fare without a free checked bag. I called to complain and their response was if I had proof. I would have screenshot it if I knew you were going to scam me! If you have to use them screenshot your selection. I ended up having to pay $200. Extra for 1 carry on!

Date of experience: August 3, 2022

So far so good
May 16, 2022
Previous review

So far so good

Date of experience: May 16, 2022
Idaho
1 review
0 helpful votes
Follow Jo Q.
Unfollow Jo Q.
Share Review
Report Review

Really easy
August 3, 2022

It was really easy to use. Made it pleasant. Showed me the best deals I could get.

Date of experience: August 2, 2022
New York
1 review
0 helpful votes
Follow parshotam R.
Unfollow parshotam R.
Share Review
Report Review

Good
July 31, 2022

Very good. Like to book in future. Recommend to all friends and family.

Date of experience: July 30, 2022
Slovenia
1 review
0 helpful votes
Follow Olesya R.
Unfollow Olesya R.
Share Review
Report Review

Uncomfortable process
August 27, 2022

I have the pro subscription and when I book a flight, I got a nice discount, but the whole process is quite uncomfortable, and you don't feel sure if the flight is actually booked or not. Process makes you worry that you may not actually have a ticket

Date of experience: July 28, 2022
Massachusetts
1 review
0 helpful votes
Follow Marie-Elise B.
Unfollow Marie-Elise B.
Share Review
Report Review

Website problematic and causing additional fees
August 23, 2022

When I booked my second flight with unpub, their website changed my first name when I made the payment using a card with a different name. I realized the error only afterwards and I was told I have to pay over $150 to change the name on the ticket. My first trip also disappeared from the website once I booked the second flight, so i cannot see it anymore.

Date of experience: July 24, 2022
California
1 review
0 helpful votes
Follow Lino I.
Unfollow Lino I.
Share Review
Report Review

Better Than Expected
July 22, 2022

Comparing prices on Google Flight, Kiwi.com, and the carriers directly; Unpub still had the better option with the better price. Purchasing the tickets were a breaze and the e-tickets were sent to my email within 5 minutes.

Date of experience: July 21, 2022
Maryland
1 review
0 helpful votes
Follow Chandan N.
Unfollow Chandan N.
Share Review
Report Review

Fast, quick n best price
July 18, 2022

Booking flight was easy and smooth. Had all different airlines aligned with their best competitive price.

Date of experience: July 18, 2022
New York
1 review
0 helpful votes
Follow Ilhami H.
Unfollow Ilhami H.
Share Review
Report Review

Great Service
July 14, 2022

Save money wıth good Service very good Phone support lıne

Date of experience: July 14, 2022
Virginia
1 review
0 helpful votes
Follow Said C.
Unfollow Said C.
Share Review
Report Review

Well done
July 14, 2022

Very smooth booking highly recommended dealing with them

Date of experience: July 14, 2022
California
1 review
0 helpful votes
Follow Rufina J.
Unfollow Rufina J.
Share Review
Report Review

Unexpected booking
July 13, 2022

I was trying yo book PaL fire t flight but unfortunately my choice no aways available meaning booked

Date of experience: July 12, 2022
New York
1 review
0 helpful votes
Follow Zoa H.
Unfollow Zoa H.
Share Review
Report Review

Scammers
August 8, 2022

There's a reason why Unpub's flights appear cheaper... they get you after booking with additional fees. Was told it's additional fees the airline are charging, when I pointed to the own airlines website fee table asking where the $200 fee they were claiming came from, they then gave me a courtesy discount (on a fee they "had no control over") of $15, so clearly the $200 "additional fee" is a scam.

Date of experience: July 9, 2022
Texas
1 review
0 helpful votes
Follow rjs i.
Unfollow rjs i.
Share Review
Report Review

I was scammed by this fraudulent company. I wasted more than 5k on flights and missing baggage. Unpub is a scam don't every buy from them.

Date of experience: July 6, 2022
California
1 review
0 helpful votes
Follow ajeshni P.
Unfollow ajeshni P.
Share Review
Report Review

Great
June 28, 2022

Service was immediate and easy to access. Can you guys provide information on travel insurance service that I could buy through you

Date of experience: June 28, 2022
Illinois
1 review
1 helpful vote
Follow Nikhil O.
Unfollow Nikhil O.
Share Review
Report Review

Quick and Cheap ticket.
June 28, 2022

Amazing price & service. But would like to see a date compare also like +/- 2 days with pricing.

Date of experience: June 27, 2022
California
1 review
1 helpful vote
Follow NAZLY U.
Unfollow NAZLY U.
Share Review
Report Review

Easy travel
June 24, 2022

I was so happy when the website popped up because I got a really good deal on my son's summer trip and it was easy to do and no problems.

Date of experience: June 24, 2022
Ohio
1 review
0 helpful votes
Follow DeAnna R.
Unfollow DeAnna R.
Share Review
Report Review

Quick service
June 24, 2022

N/a Since they making this mandatory for me to describe my experience. It was quick service as well good communication and price.

Date of experience: June 24, 2022
Sweden
1 review
0 helpful votes
Follow Annika B.
Unfollow Annika B.
Share Review
Report Review

Scammers! Be aware!
July 23, 2022

They are not a serious company. They have been holding a refund for me for over six months. Every time I email them I get the same response that they apologize and it should be another few weeks or days. But NOTHING happens, it is just canned responses. Do not do business with this company!

Date of experience: June 23, 2022
New Jersey
1 review
0 helpful votes
Follow Somashekar V.
Unfollow Somashekar V.
Share Review
Report Review

Ok
July 19, 2022

Too soon to comment on my experience, need to wait and see

Date of experience: June 19, 2022
Minnesota
1 review
0 helpful votes
Follow Luyi A.
Unfollow Luyi A.
Share Review
Report Review

My booking experience
June 18, 2022

The experience is great and I was easy to get the information

Date of experience: June 17, 2022
California
1 review
0 helpful votes
Follow Rosario E.
Unfollow Rosario E.
Share Review
Report Review

Friendly user
June 16, 2022

Excellent service and able to provide the flight confirmation accurate.

Date of experience: June 16, 2022