UnpubReviews 178

The process was efficient and easy to use. A friend recommended it.

I lost money because my card was blocked for protection, but I never received the money back into my wallet.

I was charged DOUBLE the advertised price. When I spoke with customer service I was met with rudeness and unprofessionalism. I was told that I'd receive confirmation of my cancellation, it's been 3 days and still nothing! I emailed customer support, they made an excuse as to why I was charged and didn't address the refund at all. The WORST company!

Good, it was easy, and the did not ask for a lot of things

I have so far very positive impression with their service. Easy to understand

Great service. Customer service
Good response
Great fares

Jaslyn was super efficient and a great help that made switching flights quick and easy!

He helped me through booking my trip and he was very kind and patient. He's a gem to have as an employee.

Very easy and straight forward site, as far as I can tell

Amazing and quick deals, made my job less stressful! I will continue using unpub in the future! I will let my friends know as well

The trip booking process was efficient. However, we had to cancel our trip due to COVID. Airline issued a refund back to unpub after we provided documents within a week. However, Unpub has been giving us a run around for 2.5+ months at this point without being able to process the refund. I have had atleast 25 calls with their customer service department and they keep giving false hopes that its under processing to no avail. I would highly recommend staying away from this company.

Unpub customer service is very good. I usually don't leave comments but I have to tell you how great Tim was helping me with my airplane ticket. Keep it up!

I was skeptical. Still am. Holding hope! Here goes.

I am happy that they made sure I got my confirmation.

I used for the first time this site and was the only option with the cheapest flight.

I bought an international flight with stopovers via Unpub. I was able to verify the reservation with Turkish Airlines. A few days after the reservation I got an email from Turkish that the connecting flight in Istanbul has been rescheduled earlier leaving just 30 minutes to catch the connecting flight.
I called Turkish and they would not help me because I bought the ticket via an agent and I would have to speak to them.
I spoke to Unpub and the guy convinced me to confirm the same flight. He said it would be no problem. He knows the airport and the arrival and departure is in the same terminal. I kept questioning it but he kept insisting it's fine.
I called Turkish and they said it will be impossible to catch the second flight as I would have to go through security again. I would need 90 minutes minimum. Turkish said the agent should have selected a later flight (leaving 4 hours later).
After a few calls I got a hold of the floor manager Billy. He was very nice and understanding. He placed me on hold for 10 minutes and when he was back with me he had rescheduled the flight to my satisfaction.