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UltaReviews 533

3.0

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Ulta Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, particularly regarding its online order fulfillment and customer service. Common complaints include delayed shipments, unresponsive support, and unresolved issues with missing or damaged products. Customers express frustration over the perceived incompetence of service representatives and a lack of accountability in addressing their concerns. However, some positive remarks highlight the company's diverse product selection and rewards program. Despite these strengths, the prevailing sentiment indicates a need for substantial improvements in customer service and operational efficiency to enhance customer loyalty and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
119
value
103
shipping
97
returns
79
quality
90

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Belgium
7 reviews
29 helpful votes
Follow RoseMarie J.
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I shop this site to purchase all of my beauty supply needs. They have everything and I find their prices to be better than Sephora's.

Date of experience: July 8, 2014
Colorado
5 reviews
26 helpful votes
Follow B G.
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These people are like the best of both worlds - they carry many high end beauty products, as well as some drugstore type brands. They almost always have a sale going on or some kind of promotion. Salespeople aren't terribly helpful, but they're young and are probably not well trained. It's nice to see someone give Sephora a run for their money, as well. I have gotten some excellent buys there on hair care products and their store brand cosmetics and bath/body items. Shipping is reasonably fast and everything always arrives in good shape. Plus you get free samples! I love shopping there, as a makeup junkie. They also have a Salon in some stores, but I've never tried the services there so can't evaluate that. All in all, I think they are an excellent place to shop for variety, promotions, and sale prices!

Date of experience: April 13, 2014
Singapore
2 reviews
3 helpful votes
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A good site handed down from mother to daughter. Always keep up with the latest trend and not let you down.

Date of experience: November 15, 2013
California
7 reviews
22 helpful votes
Follow Sue R.
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This site has a lot of deals for beauty products. This is a great place to find supplies at a discounted price. I have been very happy with the items I purchased from this site. I would definitely recommend it.

Date of experience: April 2, 2013
Minnesota
4 reviews
10 helpful votes
Follow Tina B.
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The store itself is a great beauty supply store. You have the best of both worlds when it comes to high end and low end brands. Though I wish their high end selection had more to offer the fact that they offer hair supplies and much more makes up for this.

This would be my second time ordering from Ulta and I couldn't be more please. The first time I ordered the UD Naked palette and some items from Tarte. Nothing was broken (did I mention you get 3 free samples with your order?). Second time around I ordered a curling iron. It came with a big box which I was please to see was packaged with plastic air bags. So nothing would be damaged.

This is a great place to get deals from especially since I don't have one in my city. You can always find awesome coupons like 3.50 off a 10 dollar purchase 10 off 60. Higher end products sometimes come with free gifts, lower end products buy one get one half off or even free! They also when ordering at the right time have a free extra 10 sample bag with a 25 purchase/more. They also offer the ULTAmate rewards program where you receive points for every purchase you make which you can then redeem for some cash off another future purchase.

Would highly recommend, I've never had to deal with the customer service so far but I know it would be good even just from the experience of being it the store itself.

Date of experience: November 16, 2011
New York
76 reviews
293 helpful votes
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Great site for anything beauty (makeup, perfume, hair care, etc). They usually have a promo running for either free shipping or percent off. They also include free gifts with purchase of certain items and/or free samples with so much money spent. They do offer sales and even have their own line/brand of beauty products at a cheaper price than the brand name retailers (too-faced, smashbox, benefit, urban decay, bare minerals, etc). They are a dependable site to order from.

Date of experience: July 29, 2011