UltaReviews 533

Ilya beauty is really a nice store, BUT! The salon is So Overpriced, my God! The stylist aren't very experienced, especially if you are African American. The young lady that did my hair was so very nice, but she knew nothing about black hair or how to roll very well. I mean you can the same products and service at JC Penney or Regis or even Smart Style. But I thought I would check them out and I truly regret it. They charged me $61 for a wash and set I could've went to Penney 's Salon and got the same service for $30 or maybe less and it would've looked better than what I got at Ulta Beauty Salon. The lady didn't not only know how to roll she didn't leave me under the dryer long enough it wasn't a good experience for me or my hair I had to redo my hair after I got home to make it look more presentable to go to church. WARNING: Do Not go there if you are African American, I repeat they not experienced with our type of hair. I paid the $61 but the service I got wasn't Worth It. But one thing for sure I will never go back for my hair.

I will admit I am a makeup junky. I love makeup! Ulta is my dream store! I love buying foundation, eye shadows, skin care products, hair care products, etc.

Ulta has a great reward program and if something doesn't work out for you, they will exchange it for something that does work or will refund your money (if you have your original receipt)...

Great place to find everything from powder to having a new hair cut and makeover at the in-store salon.

I visited the store in February 2017. I don't know ULTA hires so mane people and there is never someone available to try on your foundation. I am sorry but I am not purchasing and choose it myself. So there are 2 problems, the employees never offer assistance and when you start trying on make up, they look at your funny as if you are going to steal something. The thing that bothered me the most was that when I was ready to pay, the cashier didn't ask me if I found everything okay if someone assisted me. Her first question was, can I have your phone #, so asked her that why did she need my #, the cashiers response was that she needed to look me up in the system. So I told her that I wasn't in the system and that I just wanted to pay for my foundation. So she insisted again that she needed my phone #. So just to let it go nd to get out of there, I have her my #. She then asked for me Emial address and my name and address. At that point I was mad and annoyed. Customers should be agitated to give their personal information in order to purchase at a store. If you have sales goals, it doest mean that you need to push the customers, in the other hand, it was make customer no want to come back.

Ulta is my go to store for not only my beauty needs but also my hair products. Their customer service is amazing which is very important to me. I am greeted the moment I walk into their store and am always asked if I need any help. If I do, every associate knows their products extremely well. Ulta has great sales and a wonderful loyalty system that is in itself would keep me coming back! Last but not least, their inventory... they have it all to take care of my needs!

I've always had my hair done by the same person, like seriously while she was on maternity leave I didn't get anything done because I simply don't trust other people with my hair. As much as I love her I won't be continuing to use her because she's now an ULTA Beauty employee. Not because her quality went down but because their charge for services is a load of bull. Every company knows in order to attract and retain good employees they have to offer a good wage and promotions which generally also come with raises. Well ULTA likes to promote their salon employees which is fantastic but it's at the consumer cost. Whenever your stylist gets a promotion you can count on your prices to go up too. Retaining good employees is the cost of doing business and comes out of the bottom line not the putting it all back on the consumer. So last week a service would cost X but she got promoted again this week, which good for her, but now she makes more money and ULTA doesn't want to fork out the extra dough so this week the price becomes X*1836n. Not because they're doing anything new or special or haven't learned a different skill they just are moved to the next pay scale and commission scale basically. You can't even budget or figure out your costs because one week it's X and next week it's Y.