I started there December of 2017 as a seasonal hire. Worked my fanny off around Christmas to get hired on as a part time beauty advisor. After getting hired on, I moved up to Lead Cashier within a few months. I excelled at this position and decided to move to prestige beauty advisor to further my career path into prestige manager. I was a pba for about 6-9 months and succeeded in becoming the merchandise service coordinator which is considered the shipment receiving manager. I did this job for roughly 8 months or so, until I finally pursued my career as a prestige sales manager. I've worked this hard to get here, putting this job first over my 6 year old daughter for almost 3 years. Having an open schedule the whole time knowing that eventually I would have to figure out a schedule that would be a perfect "work/life" balance. This meant I no longer could ask my sick elderly grandparents to watch her anymore. I always knew this would never be a problem to work with my schedule because of all the past previous leaders who have been always able to make the business work with all the managers schedules being different.
Our district hired a new district manager and he hired a new Gm for us (since we were lacking one due to our previous GM becoming a stay at home mom for her newborn)
This new gm whose never worked for ulta or even retail, gave me the ok every time I told her in May my child would be getting out of school and I would be moving closer to work (at that point I was living with my grandparents an hour away just for this job). My new Gm gave me this ok for 9 months, me reminding her every two months that my schedule was going to alter just as a reminder. Nothing was ever said. After all, the managers in the past have always worked with everyone, that was the whole "work/life balance" thing they explain is a thing here at ulta.

Cut to the week before my child gets out of school, I'm talking with my GM, she's encouraging me and giving me advice on which places to go vs other places for care. So the day comes, they open the portal for where I'm enrolling my kid, there's an option for me to select days I can put her in camp. We're talking about a $70 difference weekly in which days I put her in, so I ask her to sit down with me and plan out the summer for my child to be put into camp while I work. My GM then says "oh this was suppose to be a conversation we were suppose to have, I can't tell you anything or help you. You have to have open availability and I can't attempt nor plan anything with you".
I said "how am I suppose to work if I don't know what to do with my child and all this COVID stuff going on?" She said "I know it's tough, trust me I understand" but in fact she DOES NOT understand. In fact, my new GM is never there after 5 or 6 and doesn't work weekends because she picked up a bar tending job at her local clubhouse so it'll take care of the porches she remodels for people as her third job.

Her telling me she can't even attempt to sit down with me made me very upset to the point where I almost walked out. I reached out to my DM and he told me we would be able to work with it for now but when my child starts back school in the fall we would have to re-evaluate. So now I'm scared for my future and being able to support and feed my child all because my GM wants to have 3 jobs and make us be on call 24/7. She is a terrible boss and works less hours than me and I work 38 weekly. She comes in after me and leaves before me everyday.

I tried reaching out to HR to voice my concerns and see if there's any type of stability ANY where in the schedule. I'm not even asking for the weekend off. I'm just asking for ONE set day or a set ALTERNATING day off that I know I can schedule appts for and know I will have my child that day. Unfortunately HR told me that if I was unable to work due to COVID and not being able to find adequate childcare that I could go find another job. That was their answer. I'm absolutely appalled that I've wasted almost 3 years of my life for this company putting it first over my child, not seeing her 4 out of 7 days of the week every week for almost 3 years. This is how I get treated? For doing everything right, leading the way for others, watching so many of my employees leave due to our new manager, and this is how they repay their hardworking employees? It's absolutely ridiculous. I hate working for ulta. What use to be a fun loving environment has turned into your typical corporation who doesn't give two crps about you and can easily replace you at any given moment. I've seen it happen so much since my GM started. She does not care. She's threatened and cornered my employees to not contact HR on her, which I've also told HR about and they said I had no proof. No matter how much all of our employees complain about her to the DM, he does nothing. He doesn't even reach out after employees have been complaining for months. He doesn't even come in the store ever. He's so bad that he hired a comanager who is rude to all of the employees including me. She forced me off a work computer when I was trying to do my insurance enrollment off the clock, told me she'd take a picture of the screen and send it to me. When she sent it to me, she had her inappropriate nkd pictures of her at the bottom of the picture. My DM still kept her around regardless of how uncomfortable it is to work alongside her everyday.
Our old DM use to come in anytime there would be a complaint with Hr or with another employee. The lack of support for our staff and store is enough to make me quit, along with everyone who I started with in the beginning almost three years ago.
Not only is this place toxic, I have yet to have any training in my new position as a prestige sales manager, and I've been in role for 7 months. No one cares at all but holds me accountable for things I have no knowledge on when it comes to the specifics of my job title and what expectations there are.
Ulta you will continue to lose employees. Mary Dillon doesn't give two f's about anyone but herself. I'm over this bad company claiming they abide by their code of conduct. This company is disgusting. I'm over all of it. Never again will I or my family or friends shop for this company. Once again I am asking everyone who has a family or kids or in school to stay FAR away. If you just need a part time summer job where you don't care how you're treated, then this is the company for you.

Mjy be free gift chahye. Ksy mily ga free gift. Mjy beauty products chahye. Koi h jo mjy detail btya ga. Free gift k brye m.

My reward points have been stolen three times & they are treating me like a liar & refusing any communication. The first time it was all of them - about 2800. I called & they were given back. She mentioned the transaction happened in Dallas but wouldn't say the store. The agent suggested I change my name to require ID. I did that putting MUST HAVE ID after both my first & last name. I check a couple days later out of paranoia & about 1700 had been used. I called again & they were given back. She would not tell me what city or store they were being used. After a LOT of back & forth of her saying she couldn't change anything on the account in terms of "prevention" she said she could create a new account. Looking back after reading other posts I should have done that but she was not explaining it very well talking about the concern over loss of transactions. Finally, after me asking her to do it a hundred times, she said I could change the account phone number online. So I did that as well as change my name to be book-ended by MUST HAVE ID. Checked twice over the course of a week & thought everything was in the clear... until the third time. All gone. About $170.00 worth. I call again & am told that the notes say to escalate to "upper upper management" & I should hear back in 24-48 hours. Nothing. Call again & am told the previous agent didn't submit the request correctly so it's being redone & I should hear back in 24-48 hours. Nothing. Call again & same thing. Finally get an email on Sunday, November 3rd:

"Dear Sandahl, You recently reached out to us in regards to a concern at with your Ulta Rewards Loyalty account. I am contacting you from Ulta Beauty Headquarters. We recently had an opportunity to review this with our team, as well as our closed captioned video footage. According to the information provided, we are unable to replace the points. At Ulta Beauty we are committed to providing you with an outstanding experience. We re-reviewed this matter with our key stakeholders and are able to confirm, that at this time Ulta Beauty considers this matter closed. Thank you, Ulta Beauty Corporate office"

It said at the top of this email that if the issue wasn't solved to my satisfaction I could reopen the case by replying to their email. Of course I did. On Monday, November 4th, I sent:

" Thank you for getting back to me. No, of course this is not solved to my satisfaction. You have failed to tell me why you can't restore them. After all the information that the agents I have spoken to have hopefully documented, why am I the punished party? I changed my name twice, putting MUST HAVE ID both before & after, I changed my phone number, & I changed my online password even though I know none of this was taking place online. Why would an employee not ask for ID if the name specifically asks for it? Why would they not verify the name if the "customer" could not provide the correct phone number? I know the member ID prints out on the receipt. If this is what they used this last time to wipe everything out, why would the employee not think this suspicious & try to verify other information? Was it always the same employee? I don't think you would have that many employees stupid or improperly trained enough to not pay attention to these red flags or to this account information. I'm sure the stakeholders are eager to close this matter because they're losing money. Someone is certainly stealing & I am convinced the same employee has to be at least a part of it. By you not restoring the points that my money has earned, you are calling me the thief. According to the first agent I spoke to, this was taking place in Dallas. I live in Fort Worth & have never set foot in a Dallas Ulta. I am white, 5'8", have very long brown hair, & am 150 lbs. Did the person on that footage look like that? I would be more than happy to scan & send a copy of my drivers license if that might help resolve this. The second agent I spoke to said she could open a new account & move the points over to that one but I, like a naive idiot, opted to change my phone number thinking that would solve it. Why is the new account not an option now? I have been a loyal customer of Ulta for several years & would like to continue to be. I love, love, love the Jumbo Love sales event & always stock up, I love your foaming hand soaps, & there is one shade of eye shadow you guys make that I searched for for years & always buy several when I run out. I am just one person whose business I am sure would not be missed but I would hope it might matter some. I look forward to your response."

I wait 48 hours & call to check. The agent puts me on with a supervisor who says it shows they are reviewing it & I should have a response before the end of the day. About an hour later I get an email to my old email address, I switched about four months ago, that contains ABSOLUTELY NOTHING! There is nothing in this email other than "Rewards Issue" & a ticket number at the bottom. I call again & after a very long hold the agent says they are still planning on contacting me before the end of the day & that I will need that ticket number. I ask why it went to my old email while the first one went to my current email & she said the old one is what they have on their end & the new one is only for my online account... right... okay. I never got another response so I called again & again am put on with a supervisor who was very hateful, very rude, & very accusatory. She kept saying the video proves I was the one using the points & there is nothing further they can do. I kept asking HOW is this person "proving" they're me? All she would say is the video proves it was me & they can do nothing further but she will notate that I am not happy & would like a response. She said I could try going to store but I don't know what store that is & she wouldn't tell me. No one will tell me.

Of course I haven't heard anything else. I think one of the things that makes me the angriest is that they are calling me a liar. They have to know this has been a problem with their points system for quite a while so they look at my case & decide it's easier to call me a liar & ignore me than try to fix any underlying problem. That blank email was their way of saying "We're done with this & have literally nothing else to say on the matter." The other stories I've read of people with 4000 & 5000 points being handed back repeatedly no questions asked just have me so bewildered as to why I am being treated this way. I have posted this complaint on Reddit & Twitter & it didn't take long for them to contact me. Two days ago DM'd them a picture of me holding the original rewards card & a picture of me holding my driver's license, yes I covered the number. I have not heard anything back. I don't think it's asking too much to be told how someone is "proving" they're me.