UltaReviews 533

I have been shopping through Ulta for years and I have to say I love this company! They always have great specials and promotional offers, their products are satisfactory and I have yet to have an issue with costomer service. Give or take, there are some pricier products but you will have that anywhere, if you are looking to save money and really gain your money's worth, you've come to the right place!
TIP: Join the Ulta Rewards Program for all of the extra perks of being an Ulta fan (;

I received an empty box in the mail, well except for sample called to see if there was another box informed no it was in that box. Then told well we are out of the free gift didn't offer substitution or explanation how they didn't pack a box for shipment. Then received nasty email that it would not be refunded. Hold time to speak with Penny the supervisor was 45 minutes so apparently a lot of complaints and Amanda C. Guest services sent the nasty email. Do not bother shopping here pay the extra dollar or two for good service. They are very combative and accusatory to the customers. They even said they couldn't guarantee Christmas delivery if they resent what they had left even though I was on their very site and you had to midnight to order to guarantee delivery I guess that didn't apply to their own screw ups.

I joined the reward program and was told that once I'm a platinum member the points I receive will never expire, I was also told if I didn't use them and let them grow I would have greater benefit. I gathered 2,159 points/$128.00 credit, I had health issues and didn't show anywhere for sometime. Finally better I go there to shop and find that I am no longer a Platinum member and worst no longer have credit. All the times I shopped there to have my points add up, I was never told they expire, I received emails a couple times a week and they never had it in the subject line points expire, Yesterday I looked at my old emails and in the middle of the advertising in small light print it did state they expire soon. I find the promoting of 1) shopping there to gain points 2) putting off using them to gain more benefit misleading and fraudulent. When I called their customer service after being on hold for a supervisor over 20 minutes. I was offered an insulting $10 gift card for being a "Loyal Customer"

I placed an Order online for over $120 and Ulta decided to split my order into two deliveries. They sent a few items which I received however the bulk of the remaining order was supposedly damaged in shipping and would be resent. After several emails and calls to customer service they are now saying I got the order! No proof -just done with me. Said I can file dispute with my credit card - which I did. Will never order online from them again. Unbelievable.

Ulta is a total waste! What horrible customer service for online orders. I placed an order... the address was wrong. I called tried to, get them to change the address... since I paid for the order with PayPal... they tried to tell that I would need to call PayPal to resolve the issue. I did that, PayPal said Ulta could cancel the order since it was still pending... and actuall called with me to try and solve the issue. PayPal and I talked to an Ulta rep on the phone. They put us on hold multiple times... then said PayPal would need to hang up! Then they said they would need to get a supervisor... we said ok, get one. Then the same person came back three times saying the same thing... still would not get a supervisor to speak to us. We waited... then they disconnected us! Just to get my shipping address changed or cancel the order. Unbelievable. I am stopping payment on the charge and will never order from them again.

I was at ulta today because I purchased a product a couple of days ago and I purchased the wrong one I brought it back to return it today and the lady at the register was just so rude I spend allot of money at ulta and I've never returned anyrning and for her to be that rude to me about returning a product is just sad it makes the company look bad maybe you should hire people that are nice it'll make people want to come back I always shop at ulta but they lost my business

I shopped at Ulta for more than a decade. My store in Denver was well stocked and well staffed. I got great coupons on a regular basis and some really impressive buys.

Their store in the Phoenix area was merely okay and the coupons dwindled down to almost nothing. And that was after I spent 15 minutes trying to explain to a befuddled young woman that I wanted to change my mailing address and to make sure I hadn't lost my points while changing locations.

Fast forward to their Pensacola store: Zip in the way of useful coupons; no matter what you want, the coupons only apply to something else. A staff who can't be bothered to help. I went in on a Sunday morning looking for something to cover a scar from a bicycle accident. I was the only customer in the place and NO ONE helped me, including some self-important jerk I assume was the manager, since he all but knocked me over striding around barking out orders to the employees. I don't know what "end caps" are but getting them stocked was apparently much more important than I was. I won't be bothering those folks again; they can go back to whatever it is they like to do.

I went in knowing what I was looking for so I grabbed what I wanted and went to the register to check out. The woman helping me did not say good morning or ask how I was doing, she looked miserable. I didn't say a word I just handed all my stuff over she asked if I had a rewards card so I handed my phone over with the card up on the screen I told her I had a coupon and i wanted to use my points because I had a fairly large order. She rang everything up and the total was off I told her the one item was on sale, she asked where I saw the sign so we walked over then she rudely said that I grabbed the wrong palette, I apologized and asked where the correct one was and she looked even more annoyed; she looked around and couldn't find it (because they didn't put them out) one of the other girls went into the back to grab one and brought it up. We went back to finish the transaction and she didn't use the coupon or then rewards points. She was very rude and unprofessional. I've never had a bad experience at Ulta and this completely put me off. You shouldn't get mad at a customer because your staff didn't stock the displays properly. I've worked in many customer service positions for many years and if any of my managers or higher ups would have seen me treat a customer that way I wouldn't have a job. You are a high end cosmetic retailer please have your staff act accordingly. I don't enjoy spending hundreds of my hard earned money to be treated so horribly. If I wanted to be treated badly I would've gone to Sephora

So the store located near me is horrible a new worker accused me of stealing when I had a lipstick in my hand and she asked me to open all my stuff. I felt violated all my personal belongings were being investigated by her. I also filed a complaint against her with the manager (luckily she was fired). She had no right and the security cameras can see I walked in picked up a lip stick and headed for the cashier.SO thats why ill be buying from the website not in stores.

HORRID customer service! Ordered online and was sent the wrong item. Was told I need to either make the 30 minute drive to the nearest store and hope they have the correct item to exchange or pay for both shipping and tracking to return it. They would request a prepaid label but it will take 2-3 days to learn if it has been approved. Speaking with a supervisor is another 24 hour wait. Seriously? I was sent the wrong item so why is it this difficult to get what I ordered and paid for?