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Milly Bridal UK

3.7

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Milly Bridal UK Reviews Summary

The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
97
value
98
shipping
97
returns
51
quality
97

We monitor reviews for authenticity

GB
1 review
1 helpful vote
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How I love my dress
June 17, 2023

I am so happy with my dress that I ordered. It got here so quickly which is handy as I have my prom in two weeks. The dress fits so nicely and I'm so happy that I got it made for my size.
The colour is a bit different to what I was expecting but it is still a really nice colour and hopefully other people won't have the same could as me. I have used a bit of silver string for the back to make it more secure as I like to have it more tight than the normal size. I was so happy with the pricing as most people are spending a lot of money on there dress and mine only came to £107 which is really good for a prom dress.
Thank you so much for my dress I love it.
Kind regards Lexi

Date of experience: June 17, 2023
GB
1 review
5 helpful votes
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Beautiful dresses
June 8, 2023

Beautiful dress. Came in just 5 days and was exactly like the picture. It fit me perfectly and I'm really excited to wear it

Date of experience: June 7, 2023
GB
1 review
0 helpful votes
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Do not buy from this company! I have ordered two dresses for my daughter in different colours. They have arrived and are not the colours I expected. I immediatley put them back in the packaging (no labels were removed) and initiatied the returns process. Only to be told they will not take them back. These are not personalised and I did not order any bespoke design - they were simply purchased in good faith from their website. I am now fighting for a return and refund. Please do not buy from them!

Date of experience: June 1, 2023
Canada
1 review
0 helpful votes
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Perfect Dress
May 10, 2023

At first, I was a bit nervous ordering my prom dress online but I am very pleased with the outcome. The dress came way before expected and the company replied to any concerns I had right away. I also got my measurements done custom and I had a few requests to change the dress to my liking and it was perfect. I definitely recommend this website if you don't wanna spend too much on a prom dress!

Date of experience: May 9, 2023
India
18 reviews
1 helpful vote
Follow Florianne N.
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Milly Bridal UK has the greatest prom and wedding gowns online. They have several gorgeous, cheap outfits for every occasion. Customer service is also polite and helpful. I loved their wedding dress.

Date of experience: May 2, 2023
India
26 reviews
1 helpful vote
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Excellent services
April 22, 2023

Milly Bridal UK are one of the largest wedding dress suppliers in the UK, and have been for many years. They have a huge selection of styles, colours and sizes to choose from, meaning you can find your perfect dress.

Date of experience: April 21, 2023
India
3 reviews
0 helpful votes
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The wedding dress is gorgeous and beautiful. I'm glad I choose this one, and it made me feel so elegant at my wedding! The fabric is soft with a delicate texture for comfort. The color was my favorite part! It's so bright and colorful, which made me excited to wear it on my big day.

Date of experience: April 6, 2023
GB
1 review
1 helpful vote
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Absolutely beautiful
March 7, 2023

Wow, what can I say, well from placing my order to receiving it. Got an email asking if the size/ measurements were correct, to which I replied. Kept up to date with everything. Took just under 3 weeks to receive. The dress is stunning and the quality is absolutely gorgeous. Thank you so much. Would recommend 100% to order from here and will definitely order again.

Date of experience: March 5, 2023
GB
2 reviews
2 helpful votes
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Wrong colour
January 31, 2023

Wrong colour wisteria ordered and sent dusty pink. Will not accept return and claim purple is now pink despite me sending the website pictures to show otherwise

Date of experience: January 30, 2023
New York
1 review
0 helpful votes
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Highly impressed
December 13, 2022

Ordered my wedding dress and it is absolutely stunning. The material was out of this world for what the price was. Shipped quickly and there was great communication through out. Highly recommend!

Date of experience: December 12, 2022
GB
1 review
0 helpful votes
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Beautiful red dress
October 25, 2022

This dress is absolutely stunning! I couldn't be happier. The material is beautiful quality and it pulls in from the back so is easily adjustable. Overall very happy

Date of experience: October 24, 2022
Washington
3 reviews
2 helpful votes
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Any issues have always been resolved to our complete satisfaction. Highly recommend! Order delivered as promised.

Date of experience: October 20, 2022
GB
1 review
1 helpful vote
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I was skeptical about ordering a dress online from another country. Well I was pleasantly surprised. The communication was great. I had put the wrong post code. They contacted me and corrected it. Checking all other details to double check. The dress arrived quicker than I thought. It was lovely and fit my daughter like a gloss. Great quality. Great dress. Great communication. Definitely recommend

Date of experience: October 19, 2022
GB
1 review
0 helpful votes
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Wedding dress
September 26, 2022

Excellent and fast service. Dress is amazing looks exactly like the picture and fits perfect. Customer service is very friendly would definitely recommend Milly bridal uk

Date of experience: September 26, 2022
GB
1 review
1 helpful vote
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Perfect!
August 26, 2022

I've had no problems with this website or the quality of their dresses. The prices were reasonable and when I got my dress, it was exactly what I wanted, and delivered at a good time too.

Date of experience: August 26, 2022
California
1 review
0 helpful votes
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Lovely dress thanks
August 12, 2022

Thanks! The dress, colour, and model exactly as in the picture. Good quality fabric. If you need the dress make sure you buy in advance at least 2 months before to have it. The communication with the team very efficient and fast. Thanks

Date of experience: August 10, 2022
GB
1 review
0 helpful votes
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Amazing dress
August 9, 2022

My dress was absolutely amazing I really loved it and the fit and material where perfect it really topped off my amazing night thankyou so much

Date of experience: August 9, 2022
GB
1 review
3 helpful votes
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Stunning dress
July 27, 2022

Daughter chose this for her prom, must admit I was a bit nervous about it, but didn't need to worry. The dress was stunning, beautifully made and great quality as well as a great price. I ordered two dresses (not custom made) to see you can't send them back. Anyway saw I had 24 hours to cancel which is what I did. No problems with the refund at all which was a huge relief. Had it altered and the seamstress said it was one of the most beautiful dresses she had seen. Delivery was as expected ( took a few weeks)

Date of experience: July 27, 2022
GB
1 review
1 helpful vote
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Won't get your money back.
July 25, 2022

I purposely didn't order a dress which was personalised to fit me incase the dress wasn't as I expected. When it came it was slightly different to the photos and the colour wasn't as shown in the image either. The top of the dress didn't fit me as the cups were too big, so obviously couldn't wear the dress and didn't like it. So I tried processing a return for the dress and explained why, and had to wait 4 days for a reply from someone, only to have them ask why I wanted to return it, giving me no help at all. I'm having to send multiple emails to get a reply, and the communication is very slow and is getting me no where. It's been 2 weeks of me trying to return this dress, and I'm worried I won't get my money back and have wasted £130 which is desperately needed as I'm a student. I wouldn't recommend buying from here.

Date of experience: July 25, 2022
GB
1 review
1 helpful vote
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My daughters prom dress was wonderful she looked stunning and got compliments from everyone. Wonderfully made dress

Date of experience: July 12, 2022

From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...


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