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Milly Bridal UKReviews 691

3.7

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Milly Bridal UK Reviews Summary

The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
97
value
98
shipping
97
returns
51
quality
97

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Prom dress
July 8, 2022

The dress was delightful, one of a kind, and my little girl looked beautiful at the prom. Excellent contact with the seller, the delivery arrived safely at the scheduled time. Thank you very much.

Date of experience: July 7, 2022
GB
1 review
1 helpful vote
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Ripped off
July 8, 2022

This business is a joke I ordered a dress for my daughter prom well it hasn't arrived I paid extra for the 3-5 day delivery the prom has now been and gone and we still don't have the dress trying to get a refund is ridiculous they don't want to give my money back my delivery details haven't even updated now its too late we have no need for the dress don't try and contact them either you get all different t robot type people who are on repeat.

Date of experience: July 7, 2022
GB
1 review
1 helpful vote
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I have just checked e-mails and surprise, surprise - since my last review written on 7th July we received yet another 'ticket' on 13th July in response to my request for a refund.

DO NOT USE THIS COMPANY UNLESS YOU ARE SURE YOU WILL NOT NEED TO RETURN THE DRESS - THEY HAVE ABSOLUTELY NO CUSTOMER SERVICE!

Date of experience: July 7, 2022
Pennsylvania
1 review
1 helpful vote
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SCAM
June 30, 2022

DONT WASTE YOUR TIME OR MONEY ON THIS SITE DRESS NVR CAME FOR EVENT PAID FOR EXPRESS SHIPPING WANTED REFUND THERE IS NO RESPONSE AND WHTEVR EMAIL I DID GET WAS POOR CUSTOMER SERVICE! TOTAL SCAM! I DONT KNOW HOW THEY GET AWAY WITH IT! ZERO STARS FOR ME!

Date of experience: June 30, 2022
GB
1 review
1 helpful vote
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Avoid!
June 24, 2022

Avoid this company like the plague, ordered a dress for a prom which should have arrived within 3 to 6 days - 3 weeks later and after the prom the most shockingly poor quality dress arrived. Company are refusing to give a refund.

Date of experience: June 23, 2022
GB
1 review
0 helpful votes
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Dress stunning
June 22, 2022

I'm absolutely over the moon with the dress well worth everypenny my daughter so happy with her dress highly recommended to any one

Date of experience: June 20, 2022
GB
1 review
0 helpful votes
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Beautiful
June 18, 2022

Very happy with my dress, if u use custom size it fits perfectly and loved the material aswell. Overall I was very happy, shipping takes a while like a month or more but was worth it

Date of experience: June 17, 2022
GB
1 review
1 helpful vote
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Scam
May 21, 2022

Do not have your day ruined like my wife, dress didn't turn up on time and they remain unresponsive. 0 stars if I could, Immoral Chinese scam!

Date of experience: May 21, 2022
GB
1 review
2 helpful votes
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Prom dress
May 14, 2022

Bought a dress for my daughter for her prom. Used the size guide and ordered size 8, perfect fit, no need for alterations. Very happy, looks more expensive than it is.

Date of experience: May 13, 2022
Hong Kong
1 review
2 helpful votes
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Well am still waiting for my money back from this disgusting company!
My daughter now is not going to her prom, because we can't afford to buy another dress!
Please be aware that this company is not UK based and they will not accept returns or GIVE you your MONEY back!

Date of experience: May 2, 2022
GB
1 review
0 helpful votes
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Bridal party wear
February 11, 2022

Elegant, quality, price is perfect on time. Available and prompt to response to customers questions and needs.

Date of experience: February 9, 2022
Ghana
2 reviews
0 helpful votes
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Quality dress and great customer service
December 30, 2021

I was looked after and my emails were replied to quickly. Dress arrived in good time (slight delays due to pandemic but fully understandable). Dress looks great and I went for made to measure and it fits perfectly!

Date of experience: December 30, 2021
Czechia
1 review
0 helpful votes
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Really good
December 30, 2021

The dress looks amazing. It's shape does wonders to one's figure. The material is really nice. It looks exactly like the photos.

Date of experience: December 30, 2021
GB
1 review
1 helpful vote
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Beautiful Dress
November 23, 2021

Ordered a sequined, column dress for a black tie event from here as it was the only website where the prices were reasonable and they had sizes small enough to fit me. Dress should have taken 3/4 weeks to arrive but was with me within 2 weeks. When I opened it, I couldn't actually believe how beautiful it was-I think I was expecting to be disappointed as it was so cheap compared with similar dresses on other websites, but I am absolutely thrilled with it. I can't wait to wear it next Friday. Thanks MillyBridal. Great customer service.

Date of experience: November 22, 2021
GB
1 review
0 helpful votes
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Gorgeous
November 19, 2021

Dress arrived in time and is absolutely gorgeous. Lots of compliments. Did contact customer service who replied straight away with a progress update.

Date of experience: November 18, 2021
India
12 reviews
1 helpful vote
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Beautiful Dresses
November 11, 2021

I heard from many people about Milly's wedding dress, got good feedback. The dress is pretty, gorgeous looking, many colors.

Date of experience: November 10, 2021
GB
1 review
0 helpful votes
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Absolutely beautiful dress. Bought it for my wedding in May 2022, I ordered 1 size smaller than which is ok as that is my insentive to make sure I lose the weight to fit the dress in time for my wedding. I am very happy overall with the dress itself is made well and absolutely beautiful. Great deal for the price. I would definitely purchase from this seller. Meets my expectations.

Date of experience: November 3, 2021
GB
1 review
1 helpful vote
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Teal Bridesmaid Dress
October 22, 2021

So I found myself needing a bridesmaid dress for a friend's wedding. I needed it to get here quickly and I needed to make sure I could still use it for other things if travel was still restricted. And Google helpful pointed me towards Milly Bridal UK. I was utterly thrilled to find a place based here in the UK as that meant time wouldn't be quite such a pressing issue.

The site was very easy to navigate on my phone and I was soon able to find dresses in the colour scheme and even able to check the size range. It's an impressive range by the way. There's a very easy to follow guide to help you narrow down exactly which size would work best for you but I decided to treat myself and go with a custom size. Even this was easily explained and so easy to use.

I gave my measurements, paid and then all I had to do was wait. The delivery was a complete surprise but that's because I forgot to check on the progress. As soon as it arrived I immediately tried it on. A little bit of instruction instruction the top half of the dress would have been helpful but I did soon figure out the wrapping on my own.

Another worry I had was that I wouldn't be able to feel the material until I had the dress in my hands. I'm autistic and that means sensory issues with materials and also temperatures. What if this material was too heavy for me or felt horrible and I wouldn't be able to wear it all day? Thankfully that wasn't an issue. It's incredibly light and soft I felt so pretty while wearing it. If I did have an issue, I have no doubts that the customer service chat would have been incredibly helpful.

They do also have test dresses so you can narrow down style, colour and size but I didn't quite have the time or budget for that. Another reason I went straight for the custom sizing option. Its an absolutely beautiful dress from a very easy to use website. Younger users on lower wages like myself might have to budget and plan ahead of time before committing but every penny is absolutely worth it. I'll definitely be considering Milly Bridal when I finally get around to my own wedding.

Date of experience: October 22, 2021
GB
1 review
0 helpful votes
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Gorgeous dress!
October 13, 2021

I was getting married in a few weeks and saw the most perfect dress on the Milly Bride website. I placed a rush order and my dress came in time! I was so happy! It fit perfectly and was so beautiful. I read the reviews about this site but my experience was very positive. My dress and material was so much more than I thought. It was lovely!

Date of experience: October 12, 2021
GB
1 review
0 helpful votes
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They are very reliable and professional. Trusting the is not a mistake. Bought my wedding gown with them with perfection

Date of experience: September 28, 2021

From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...


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