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Milly Bridal UK

3.7

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Milly Bridal UK Reviews Summary

The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
97
value
98
shipping
97
returns
51
quality
97

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Amazing
August 19, 2023

Communication between myself and the company was brilliant, they answered any questions I had about my order and its location. The dress itself was 10/10 and especially considering its cheap price. The material felt expensive and the dress fit like a glove, I couldn't have asked for any better.

Date of experience: August 18, 2023
GB
1 review
1 helpful vote
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I ordered this beautiful champagne coloured dress, and it took just as long as it said to arrive (in my case it was just about three weeks). It was delivered efficiently and the dress was breathtaking. Exactly the colour i ordered and it fit perfectly! (for everyone's information i ordered a size 18). The design was exactly like it had been shown and it looked so intricate and carefully made. It truly made me look like the princess i always wanted to look like! :D

Date of experience: August 17, 2023
GB
1 review
0 helpful votes
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Great Quality
August 10, 2023

Personally i loved my dress and the satin fabric was so nice it was surprisingly heavy as well, although it was a bit long, i ended up loving it once i had heels on and i would 100% buy from here again, for any occasion. The customer support is so lovely as well. Overall brilliant experience.

Date of experience: August 10, 2023
GB
1 review
1 helpful vote
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I bought my daughter's prom dress from Milly's Bridal and found the made to measure element accurate, the colour and sizing as described and the quality fantastic. Even though it was not made in the UK the communication via email was really good with photos of the dress being made sent to me.
The quality is fantastic, and the dress was lined. I went online as nothing in the shops here were quite right and even when you bought the dress you have to pay for it adjusting, hence the made to measure element with Milly Bridal is such a good idea. I would definitely buy from them again.

Date of experience: August 5, 2023
GB
1 review
1 helpful vote
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I ordered a custom tailored dress for my uncles wedding as I've had no luck with my size on other websites however millybridal not only double checked my measurements beforehand and my dress arrived quickly and looked exactly like the picture and fit perfectly. I also got multiple updates on shipping and delivery which I really appreciated. So so happy!

Date of experience: August 1, 2023
California
1 review
0 helpful votes
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The dress feels expensive and heavy but lightweight on the body. Its gorgeous and sparkly too, very different to other dresses! I picked custom sizing and it fit me perfectly with no issues so definitely worth paying more for sizing and mind peace. Shipping did not take long either came on time before the prom and was not damaged. Customer service is also big help, quick and easy communication. Overall really recommend.

Date of experience: July 31, 2023
GB
1 review
0 helpful votes
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Very impressed
July 28, 2023

Arrived quickly and very good quality. I ordered a custom made dress and the measurements were perfect.

Date of experience: July 27, 2023
GB
1 review
0 helpful votes
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Amazing dress
July 25, 2023

The dress fit perfectly and was in great condition, the delivery process was fast and the dress looked exactly like the picture on the website

Date of experience: July 25, 2023
GB
1 review
0 helpful votes
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Lovely dress
July 25, 2023

Amazing website and lots of dresses to choose from, I love the dress so much. It arrived very fast and is amazing quality!

Date of experience: July 25, 2023
GB
1 review
0 helpful votes
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Amazing
July 25, 2023

Top quality dress, fit and materials use were perfect! My daughter looked absolutely stunning! The price was extremely reasonable and I will definitely be using this website again.

Date of experience: July 25, 2023
GB
1 review
0 helpful votes
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Friendly customer service, good quality and very affordable. I have recommended to all my friends and would recommend to you too.

Date of experience: July 24, 2023
GB
1 review
0 helpful votes
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-The sizing was nearly perfect and the dress appeared identical to the photos. The details on the dress were immaculate and I'm very pleased with my purchase

Date of experience: July 14, 2023
GB
1 review
0 helpful votes
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Just Gorgeous
July 7, 2023

This company not only had great communication and helpful service, but the dress was beautiful too. Purchased for my daughter prom. Make sure you measure before you buy as sizing is different to European. Also my daughter is 5ft6 amd was wearing heels but as we more petite I took the hem up as was very long. Thia was easy enough to do, but just to make anyone aware you may also need to do this if you like us on the shorter, side. The quality of the dress was excellent and also washes well. She looked and felt like a princess. Thank you, so much for all your help.

Date of experience: July 7, 2023
GB
1 review
0 helpful votes
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It's so perfect and the material isn't itchy, it's just a dream, if you wanna feel beautiful then please get this dress, i can't even explain how much i love it

Date of experience: July 6, 2023
GB
1 review
7 helpful votes
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Beautiful dress
June 27, 2023

Absolutely stunning dress! Lovely quality and fits perfectly. I ordered a UK size 8 I would definitely recommend.

Date of experience: June 27, 2023
GB
1 review
2 helpful votes
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AMAZING!
June 27, 2023

My genuine review about the dress I ordered and the service of MillyBridal is that it is so good and I genuinely don't understand any negative reviews. My dress fit beautifully and also looks stunning - you can tell that they want the best for their customers. The dress came on time and they made sure nothing was damaged or ruined during shipment. Highly recommend to order from here if you need a dress for any occasion.

Date of experience: June 27, 2023
GB
1 review
4 helpful votes
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Prom dress
June 26, 2023

Got my daughter her prom dress from here. Its so nice and looks beautiful on her. I would recommend this shop to everyone

Date of experience: June 25, 2023
GB
1 review
5 helpful votes
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Beautiful dress
June 27, 2023

I bought this dress for my daughter to wear on her prom day, when she tried the dress on it fits on her perfectly as it should. She's so happy about the dress.

Date of experience: June 25, 2023
GB
1 review
4 helpful votes
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Totally obsessed!
June 25, 2023

I ordered my dress afraid of it not arriving in time, however it only took a week for it to arrive from very far away. They offered me support by letting me track my order and replied quickly to my email. The dress its self is beautiful, lovely quality and fits me perfectly, so so happy cannot wait for my prom!

Date of experience: June 25, 2023
Brazil
1 review
4 helpful votes
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Amazing quality
June 19, 2023

The quality of the dress is amazing and it didn't take too long to arrive the staff are lovely and I can't wait to wear it at prom. The dress is true to the image on website.

Date of experience: June 19, 2023

From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...


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