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True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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From the business

Founded in 2019 and headquartered in Los Angeles, CA, True Classic is a men's apparel brand on a mission to make premium, well-fitting basics accessible to everyone. Our signature tees — crafted from a butter-soft 60% combed ringspun cotton / 40% polyester blend — are designed to flatter every body type without the designer price tag. Since launch, we've served customers in 190+ countries and surpassed $500M in lifetime sales, all while staying true to our roots: high quality, honest pricing, and clothes that actually fit. Beyond our website, you can find True Classic in retail stores across the U.S. as well as at major retailers like Target, Kohl's, Sam's Club, and Amazon. We're obsessed with getting better every day, and every purchase is backed by our commitment to customer satisfaction — because looking good should be simple.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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True Classic Reviews Summary

Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.

This summary is generated by AI, based on text from customer reviews

service
130
value
128
shipping
131
returns
87
quality
140

We monitor reviews for authenticity

Canada
1 review
3 helpful votes
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The customer service here is bad. They canceled my first order for a discount problem, ok that's fine. In stead of replacing the order left me to do it, again, whatever. Then I see they credited me $20 less than they billed me? Not cool. Won't answer me. Just annoyed at this point and will continue to reach out.

Date of experience: April 18, 2022
Breanna M. — True Classic Rep
over a year old

Hey Dan, not sure I am following along on the discrepancy between billed and credited but happy to look into this. We also did attempt to recreate the impacted order and send an invoice. Happy to resend that if it's helpful. We would love an opportunity to earn your trust, if you'd allow us. We just need to verify the order information, so we can take a look.

Canada
1 review
4 helpful votes
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I had shrinkage
April 19, 2022

I got the 3 pack of polo shirts. I was taken with the advertising, pretty effective I usually don't succumb to social media advertising. Out the bag I wasn't super impressed, until I tried one on. Definitely a comfortable shirt. And it looks great on me. My wife noticed it right away when she walked in. Unfortunately I washed one and it shrunk, so now it's too short, and a bit tight on shoulders and arms. I'm most disappointed. The care instructions on tag says tumble dry low, I did. I will wash the others and lay flat to dry going forward. I think you should put this instruction to lay flat to dry on the care tag to avoid this going forward. I give my rating based on shrinking factor, if they didn't shrink I'd likely be giving a 5 star.

Date of experience: April 18, 2022
Breanna M. — True Classic Rep
over a year old

Hey Andrew. We are so sorry about any frustration. We do message slight shrinkage if you wash/dry. However, if you've experienced extreme shrinking, I can assure you this is not the norm for our product and I'd be happy to look into this with you, if we can just verify your order information. We do stand behind our product and certainly want to work to improve your experience. Hope we can connect soon.

Arizona
1 review
2 helpful votes
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Utter Trash
April 15, 2022

Product headed to thrift store which will probably toss in their rag bin. The t-shirt fit is horrendous unless you enjoy cling wrap. The polos are even worse. The briefs have no window so are only useful in squat-to-pee evolutions. Order at least a size up if you want it to fit out of the box... three sizes up if you want it to fit after a wash. The cheapest Chinese product I have ever seen.

Date of experience: April 15, 2022
Breanna M. — True Classic Rep
over a year old

Hopefully you can allow us to look into this for you, John, as we do offer a product guarantee and stand behind our brand. Happy to help with sizing as well, if you didn't have luck with our sizing tools on the site. Also, we do message on our product page for briefs: Our briefs have a flyless 3D pouch constructed separately from the body with two seams around the crotch and one in the center for support. Again, appreciate the opportunity to connect.

Texas
1 review
8 helpful votes
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I'm not entirely sure where all the rave reviews come from but this is not a well made shirt. 2 huge conplaints that nobody mentions. 1. Bacon collar after 1 wash. I'm not kidding. Thats such a big pet peeve for me and this 18 dollar shirt did it in only one wash
2. The shirt will shrink one full size after you wash it. In this day and age, how are you not using preshrunk cotton. I did an exchange but had the same issue. I find it really hard to believe that a majority of the rave reviews are true and aren't bought. Just my experience.

Date of experience: April 11, 2022
Breanna M. — True Classic Rep
over a year old

Hey Steve, we do offer product guarantee and appreciate any opportunity to help aid in your experience. We do try to message care instructions since our product is a unique blend which should not experience extreme shrinking. We appreciate your insight and value your experience. We're working on getting an email out to you so we can address your concerns.

Tennessee
1 review
0 helpful votes
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I like the fit of these, as they advertise. But being blended material, the collars don't look too good (look worn) after a little while, and I imagine will look pretty rough over time.

Date of experience: April 8, 2022
Breanna M. — True Classic Rep
over a year old

Hey Mark, we'd love to look into this as our collars should always stay high and tight. The fabric blend we use does soften the color but that's won't diminish over time. Our blend will ensure quality wear after wear. Again, we'd love to help with any feedback or concerns, if you can share your order information with us. Thanks for the opportunity.

New York
2 reviews
4 helpful votes
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Nothing special, untrue marketing
April 5, 2022

Save your money. These shirts are overpriced T-shirt's. I tried them and I'm not happy with the deceptive advertising practices.

Date of experience: April 5, 2022
Breanna M. — True Classic Rep
over a year old

Sorry to hear you feel this way, Carl. We offer a happiness guarantee and are always willing to help provide solutions to help improve your experience. We'd love to verify your order information to help.

California
1 review
0 helpful votes
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Amazing!
April 1, 2022

Love these tees. The cut is amazing and love how they make me look and feel. Customer service is also top notch.

Date of experience: March 31, 2022
True C. — True Classic Rep
over a year old

We appreciate the opportunity, David. Thanks for the honor in choosing True Classic.

Arizona
1 review
1 helpful vote
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I wanted to purchase some tees for my husband but wasn't sure what size would fit him. I asked someone on their social media and was given his size, pack options, and how I could get a welcome code all within what seemed like a few minutes. Whoever I spoke to thank you. I have a very happy husband who has asked for True Classic for every Birthday, Holiday, and Anniversary from here on out!

Date of experience: March 31, 2022
True C. — True Classic Rep
over a year old

Will you adopt me? Very grateful you found us and have elected to have True Classic as your go-to. Thanks for the honor, Kael.

California
1 review
0 helpful votes
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Favorites for both my husband and myself
April 1, 2022

My husband loves everything. The tees and boxer briefs are his favorite. I love the joggers and socks. Everything is so soft and comfortable. Perfect for that work from home life

Date of experience: March 31, 2022
True C. — True Classic Rep
over a year old

Don't we understand the importance of comfort and functionality. Thanks for allowing True Classic the opportunity, Chantelle.

California
1 review
0 helpful votes
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Best fit!
April 1, 2022

I was a little apprehensive buying these initially but I have to say these are some of the best fitting t shirts I have bought! I now own almost every color! I especially love the long liner shirts and long sleeve shirts! These shirts will continue to be a staple in my closet.

Date of experience: March 31, 2022
True C. — True Classic Rep
over a year old

Thank you for sharing your experience with True Classic, Dennis. We appreciate you choosing True Classic and are grateful to be your staple brand. What an honor!

California
1 review
0 helpful votes
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I have ordered multiple times and every time the tees are amazing and my husband looks so good. The boxers are his favorite and my son loves the socks.

Date of experience: March 31, 2022
True C. — True Classic Rep
over a year old

Thanks for being a rockstar wife and hooking up the boys with True Classic. We are forever grateful for the opportunity to earn your trust in our brand. Thank you, Tiffany.

California
1 review
2 helpful votes
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Great fit, excellent service.
April 1, 2022

I bought their tees for my husband as a gift. They fit him so well! I was quite surprised at how flattering they are- around his arms but doesn't hug his belly. He loves how comfortable they are- the shirt just feels so soft. I've been really impressed. I've also interacted with customer service once with some questions and they were more than helpful. We will definitely be purchasing more.

Date of experience: March 31, 2022
True C. — True Classic Rep
over a year old

Very grateful for wives like you, Raleigh. We are honored to be able to wardrobe your husband and glad you both love True Classics fit, feel and quality. Appreciate you being here.

California
1 review
0 helpful votes
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Not only do I look way better in True Classics than my old shirts, they have some awesome products that are just as comfortable and have replaced 60% of my wardrobe. Had a little mixup with sizing, the customer service team was AWESOME. I don't ever leave reviews but after that experience, I had to say something.

Date of experience: March 31, 2022
True C. — True Classic Rep
over a year old

We appreciate you taking the time to share your experience, Bob, thank you. Glad we could work to improve your experience and earn your trust in our brand. Thanks for choosing True Classic.

California
1 review
0 helpful votes
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There are currently two commercials out for classic tees. I love both of them. The bedroom one is my absolute favorite.
I crack up laughing every time I see it.
These guys are hilarious. I am going to buy some classic tees just so they'll keep making commercials.

Date of experience: March 10, 2022
True C. — True Classic Rep
over a year old

Thanks for taking the time to share your feedback. We appreciate it.

California
1 review
6 helpful votes
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I used the size guide (i'm 5'11/180) and said go with Large. I'm a hard medium in everything. But I took their word for it and shirts were way to big. I do think if I washed them they would shrink, but I didn't want to chance it for 3 poor quality, flimsy material shirts that cost $50 bucks. I tried one on, immediately put back in the bag and can't wait to return these. I'm mostly disappointed that they hype them up like they are "classic" implying good durable material. I'd say these are more in line with fast fashion where they saw the opportunity to get cheap materials, pump up marketing dollars, and turn a quick buck. Tired of these fast fashion online brands.

Date of experience: February 4, 2022
True C. — True Classic Rep
over a year old

So sorry to hear this, Kyle We'd love to look into this for you, if we can just verify your order information. It sounds like you may be in-between sizing and our team would be happy to help with this! We use a very unique process with the fabrics, creating an even higher quality fabric than most brands. You will find this provides our tees with quality that holds after wear and washing, to withstand the test of time and still fit and feel great!

Florida
1 review
0 helpful votes
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Not recommended
January 24, 2022

The quality of the shirt is okay. Shirts fit is okay. Fits well until you wash it. It will shrink. Don't buy..

Date of experience: January 23, 2022
True C. — True Classic Rep
over a year old

Oh no, Norman! We are sorry to hear this. We do message with our care instructions: Machine Wash on cold setting
No bleach //Lay flat to dry or tumble dry on low temperature in dryer. Please note, shrinking may occur if being dried in the dryer.
If you experienced more than a 5% shrinkage, we are happy to help look into this and provide some options. We just need to verify your order information, please. We appreciate you making us aware of this as well.

North Carolina
1 review
3 helpful votes
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Nothing special
January 13, 2022

These are just another gimmick shirt being sold for way more then its worth. Walk into a Kohls and they have shirts like this for 12 bucks, in many more colors.

Date of experience: January 13, 2022
True C. — True Classic Rep
over a year old

Hello J. C. We would love to help with any concerns and gather additional feedback. We also offer a product guarantee. We just need to verify your purchase information!

Michigan
1 review
5 helpful votes
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Nothing Special
January 4, 2022

So you can not exchange or return their specials. Which is important when you order a bundle of clothes and they are not true to size. Even following their size guidelines. Even sent us a hoodie with the pocket ripped! I wouldn't waste my money if I were you.

Date of experience: January 4, 2022
True C. — True Classic Rep
over a year old

Hey, Jay. So sorry about that. Sounds like you may be in between two sizes. We do offer a product guarantee and are happy to help look into your order and see what options we can provide.

Oklahoma
51 reviews
44 helpful votes
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I recently bought two of these t shirts for my husband. They fit well and are great quality. They do fit better than a generic print shirt, but they don't fit any better than many of my husband's other t shirts. The price point is not too expensive. Around $25, but I could find a t shirt like this for cheaper. The website is easy to use, but there were so many things sold out. That really narrowed my color choices. Shipping was fast. All in all, it's a quality product that fits well... but nothing super special like the commercials make you think. If you look like Chris Farley, it's not going to make you look like Captain America. I'd recommend it, but don't expect miracles.

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Date of experience: August 30, 2021