Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of True Classic

True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Founded in 2019 and headquartered in Los Angeles, CA, True Classic is a men's apparel brand on a mission to make premium, well-fitting basics accessible to everyone. Our signature tees — crafted from a butter-soft 60% combed ringspun cotton / 40% polyester blend — are designed to flatter every body type without the designer price tag. Since launch, we've served customers in 190+ countries and surpassed $500M in lifetime sales, all while staying true to our roots: high quality, honest pricing, and clothes that actually fit. Beyond our website, you can find True Classic in retail stores across the U.S. as well as at major retailers like Target, Kohl's, Sam's Club, and Amazon. We're obsessed with getting better every day, and every purchase is backed by our commitment to customer satisfaction — because looking good should be simple.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
grey stargrey stargrey stargrey stargrey star

True Classic Reviews Summary

Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.

This summary is generated by AI, based on text from customer reviews

service
130
value
128
shipping
131
returns
87
quality
140

We monitor reviews for authenticity

North Carolina
1 review
1 helpful vote
Follow Andrew K.
Unfollow Andrew K.
Share Review
Report Review

Best In the biz
May 25, 2022

You'll never convince me that another company is better. Customer service, product, everything. They're the best bar none. Buy into them and you'll never go back….

Date of experience: May 23, 2022
True C. True Classic Rep
over a year old

Hi Andrew. We are so grateful for the support. We appreciate you!

New Mexico
1 review
0 helpful votes
Follow Nathan D.
Unfollow Nathan D.
Share Review
Report Review

I'm very picky with my T-shirts as I have a weird body type and not many shirts fit me correctly. Often times (99.99%), other shirts shirts fit me very good once and then after that they become rags. BUT not with these true classic shirts. They do shrink just a little bit so I purchase the size up from what I normally wear. Which doesn't bother me any as it's the same cost and when they do shrink they don't look irregularly sized. I absolutely love these shirts and plan to buy many more. I purchased about $700 worth so far and have about 20 plus shirts from them. Every paycheck if I have a little bit left over I always purchase at least one set. I have finally found the HOLY GRAIL of T-shirts for me.

Date of experience: May 23, 2022
True C. True Classic Rep
over a year old

Hi Nathan! Thanks for your awesome review and support. We are honored!

California
1 review
0 helpful votes
Follow James C.
Unfollow James C.
Share Review
Report Review

True classic tees has great customer service. Knowing that this is a e commerce company, they make you feel that you don't need to go to a store and purchase shirts that are needed.

Shirts are comfy, shipping is fast as well.

If you have any issues, all you need to do is send them an email and they will go above and beyond. If you are not satisfied, they will answer your question before you even ask.

I will always be a future customer and not go to a mall just to purchase shirts.

Website is user friendly as well.

Keep up the great work team!

Date of experience: May 20, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your awesome review, James!

Ohio
1 review
0 helpful votes
Follow Brian L.
Unfollow Brian L.
Share Review
Report Review

I have spent a lot of my own money on True Classic products. I have many of their crew neck t-shirts in my wardrobe. Overall, they have been fantastic. I wash all of the shirts in cold water and lay flat to dry. No shrinking issues have been experienced. I have had a few of them fit differently, from the factory than the majority of the others I have received. However, they stand behind their product and they are always willing to listen and make right, whatever the issue is. Their customer service is quick to resolve the issue and that is very much appreciated.

Date of experience: May 17, 2022
Chantelle M. True Classic Rep
over a year old

Thank you for your awesome review and support, Brian!

Washington
2 reviews
3 helpful votes
Follow Mark L.
Unfollow Mark L.
Share Review
Report Review

Disappointed after all the hype on TV
May 17, 2022

It's soft cotton I will give the company that. I wear an extra large and this is on the small side and I haven't washed it yet. Kind of disappointing for almost $60. A generic t-shirt at best and the sleeves are too long. Soft generic cotton t-shirt. Disappointed. No pockets. Three t-shirts and one package it was a pretty small package! I thought maybe it was a single t-shirt. I wonder if I can get my money back?

These t-shirts are thin and small
True Classic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2022
Chantelle M. True Classic Rep
over a year old

Hi Mark! Sizing can be tricky given differences in body types and it's possible you may be in between sizes. We certainly want to ensure you have the best fitting tee, so if you don't mind sharing your height and weight, I would love the opportunity to review sizing with you. The loose thread is certainly not the norm. We would love to connect to get you all taken care of.

West Virginia
1 review
0 helpful votes
Follow Jeremy P.
Unfollow Jeremy P.
Share Review
Report Review

Fantastic Customer Service!
May 17, 2022

I decided I needed new shirts and this add popped up on face, conveniently, so I got a 6 pack. They are very soft and super comfortable. Once i washed the shirts, one of them shrank and 2 other started coming apart at the seems. I decided to message them to just let them (True Classic) know how disappointed i was in the shirts durability. Within minutes I got a reply back and they asked to give more detail. I took pictures and told them everything. They then decided to send me 3 brand new shirts without informing me. I was not asking for a refund, nor for them to replace my items. We went back and forth with information and details all within a half an hour. The speed at which they replied to me was very astonishing. Usually it takes a company a day or two to get ahold of you. Not True Classic Tees! They treated me very well. 10/10 would recommend.

Date of experience: May 16, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your 5 star review, Jeremy! We are grateful for the opportunity to help.

Ohio
1 review
2 helpful votes
Follow Larry D.
Unfollow Larry D.
Share Review
Report Review

Shirt fit
May 15, 2022

I ordered the 6 pack of shirts 2 of the six fit, the others not so much. I messaged them they have awesome customer service, they sent me 4 more 1 of the 4 fit like their funny $#*! commercials said, iam not goin to contact them again, 1star for quality 5 for consumer service

Date of experience: May 15, 2022
Breanna M. True Classic Rep
over a year old

Hey Gary, we're so sorry you're still not happy with your tees. Apparel does have variances and there is no perfect 1:1 matching often times but I can assure you, our company (specifically) is working really hard to get as close as we possibly can, given we are working with fabrics. We would love to encourage you to get back in touch with our support team so they can work to improve your experience and earn your trust. I can assure you, we stand behind our product. Hopefully you'll allow us that opportunity.

California
1 review
7 helpful votes
Follow Gabriel K.
Unfollow Gabriel K.
Share Review
Report Review

Ok down and dirty. Bought a 5 pack of XL in the variety colors. Blue grey black green white. I tried on the XL which the site recommended and it was a bit too big. Since it's 60/40 I figured it wasn't going to shrink so I sent it back to exchange for a L. Larges arrived and I was stoked. They fit rad. Then I washed them... now they're mediums! For being 60/40 they shrink like they're 100% cotton! Not super pumped. And in order to exchange they have to be unwashed and in original packaging. So I'm out 115 bucks and I have no t shirts. But my wife has some new night shirts... so there's that. Pics attached. White is pre wash, black is post wash.

Date of experience: May 14, 2022
Breanna M. True Classic Rep
over a year old

Hey Gabriel. We're sorry you're not pumped with your True Classics. We do message slight shrinkage (about 5%). I don't see a ton of shrinking here but your experience is important to us. If we can verify your order information, we'd love to be able to provide you with some options and help with care instructions.

Alabama
1 review
2 helpful votes
Follow Micheal S.
Unfollow Micheal S.
Share Review
Report Review

Shipping sucks
May 12, 2022

Order my true classic tees. They were suppose to be here on the 10th of the month. They are still not here. Somehow according to shipping they was in my town then got shipped back out and still aren't here. They use a ups to a isps mail innovations which truly sucks. Mail innovations are super late for everything. If this is the shipping then I highly doubt I will ever buy from this company again.

Date of experience: May 12, 2022
True C. True Classic Rep
over a year old

Hi Michael. We would love to look into this for you. While carrier delays do happen, the package should still arrive within 8 business days in transit. Please let us know if you would like to connect so we can look into this for you and potentially get a replacement package shipped.

California
1 review
0 helpful votes
Follow Alex W.
Unfollow Alex W.
Share Review
Report Review

I had an issue with an order and these guys turned it around for me no questions asked! I've dealt with a lot of companies that have bad refund policies and these guys are very fair and delivered as promised.

Thanks again!

Date of experience: May 11, 2022
True C. True Classic Rep
over a year old

I am so glad we were able to help you, Alex. Thanks for the support!

Massachusetts
1 review
1 helpful vote
Follow James G.
Unfollow James G.
Share Review
Report Review

Not even close
May 11, 2022

I used their sizing chart based on my height and weight 6' 200 lbs. said to get 2xl. Spent 60 bucks to be swimming in the shirts. Not worth the money.

Date of experience: May 11, 2022
Chantelle M. True Classic Rep
over a year old

Sizing can be tricky given differences in body types within an online tool and it's possible you may be in between sizes. We certainly want to ensure you have the best fitting tee. My personal recommendation would be a size XL. We offer a hassle free return policy and we would love to help with an exchange!

Alabama
1 review
3 helpful votes
Follow Terry D.
Unfollow Terry D.
Share Review
Report Review

Classic tees?
May 11, 2022

Got mine today... pretty thin material. What caught my eye is the stamped on label inside. "MADE IN CHINA". I'm done!

Date of experience: May 11, 2022
Breanna M. True Classic Rep
over a year old

We're sorry you feel that way, Terry. Our fabric is a unique blend with a lightweight feel, designed with the very best quality. So much so that this blend will retain its softness better than 100% cotton or other blends. Also, True Classic products are designed, distributed and fulfilled in our warehouse here in the USA. Manufacturing is done in by a few different highly reputable manufactures, overseas. All inventory sits at the warehouse for at least 30 days before being shipped. As we grow, we'll continue to hire and employ more people in the USA, and also continue our mission to build more homes for the homeless vets in our country.

Louisiana
1 review
0 helpful votes
Follow Michael G.
Unfollow Michael G.
Share Review
Report Review

Great customer service
May 11, 2022

Great shirts! I had one shirt that did not fit correctly, and customer service immediately replaced that shirt, no questions asked! Thanks, True Classic!

Date of experience: May 10, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for the support, Michael! I am glad we could help.

New York
3 reviews
6 helpful votes
Follow Alec S.
Unfollow Alec S.
Share Review
Report Review

I followed their website size chart and ordered a 3 pack of XXL. WAAAAAY too big. Returned for XL. After 1st wash, they shrank down to a size L. Now I'm stuck with $70 worth of shirts that I cant wear.

Date of experience: May 9, 2022
True C. True Classic Rep
over a year old

Hi Alec.We do message slight shrinkage if you wash/dry on high heat. However, if you've experienced extreme shrinking, I can assure you this is not the norm for our product and I'd be happy to look into this with you. If you'd like to connect please let us know.

Nevada
1 review
1 helpful vote
Follow Charlie M.
Unfollow Charlie M.
Share Review
Report Review

I have over eight T-shirts and three sweatpants and four hoodies. I love everything. It fits so well and they're so comfortable. Thank you for makingsuch a great product for men that are a little bit more chunky lol.

Date of experience: May 5, 2022
Chantelle M. True Classic Rep
over a year old

Thanks so much for your support in our brand, Charlie.

Georgia
1 review
0 helpful votes
Follow Joe S.
Unfollow Joe S.
Share Review
Report Review

These are the most comfortable shirts ever. When I ordered the wrong size, they were quick to provide return information and refund. You don't find customer service like this anymore!

Date of experience: May 3, 2022
Chantelle M. True Classic Rep
over a year old

Thank you so much for your support in our business, Joe!

Canada
1 review
0 helpful votes
Follow Todd S.
Unfollow Todd S.
Share Review
Report Review

Customer Service e
April 30, 2022

Beyond phenomenal customer service. I had a small issue and it was handled far better than I ever expected.

Date of experience: April 29, 2022
Chantelle M. True Classic Rep
over a year old

So glad we could make things right for you, Todd.

Florida
1 review
1 helpful vote
Follow Stephen B.
Unfollow Stephen B.
Share Review
Report Review

I had an issue with the cuff on one of the sleeves on one of the shirts from a 3 pack that I ordered. I had only washed it twice and was a bit dismayed that it had happened so soon. In todays world I figured I was out of luck. I sent an e-mail to the indicated address on a Saturday and fully expected not to hear anything until Monday. Within an hour I had a response from a human being or at least a human enough bot to address my issue with. They asked if I could send pictures of the issue, and I did and before I knew it I received an e-mail confirming my order, then I received an e-mail saying that they were sending a replacement shirt. It was refreshing to receive such amazing service in the shortest time I have ever experienced. I'm 53 and have seen many things come and go and hope this company stays. The quality of the shirts and the service you receive are equally worthy of high praise

Date of experience: April 25, 2022
True C. True Classic Rep
over a year old

Thank you for allowing us the opportunity to make this right for you, Stephen!

Colorado
1 review
0 helpful votes
Follow Austin P.
Unfollow Austin P.
Share Review
Report Review

I had a size discrepancy between colors even before washing. They were quick to respond to my first review, emailed me personally, and took great care of fixing my issue. For now they fit and feel great.

Date of experience: April 23, 2022
Breanna M. True Classic Rep
over a year old

We appreciate the opportunity, Austin. Thank you for allowing us to help aid in your experience with our brand.

New York
1 review
7 helpful votes
Follow Jason C.
Unfollow Jason C.
Share Review
Report Review

Avg height big guy? Stick with Old Navy
April 19, 2022

Ordered a 6-pack of multi-colored, vneck t-shirts in XXL. Processing/shipping time is decent and status update emails are good but thats kind of expected. Im 6'0 280lbs so i'm def a bigger guy.

I opened up a shirt to try it on. I had high expectations from the marketing campaign and the images i've seen only to be pretty disappointed. Im not saying the shirts are bad, they're just not for me. The material is pretty basic, nothing special, but not lower quality than other tshirts in my wardrobe. The biggest let down was that in a XXL, the sleeves extended past my elbows and the shirt length went down to the middle of my butt... Its a basic, boxy tshirt with sleeves that are far too long. Shame really.

Date of experience: April 19, 2022
Breanna M. True Classic Rep
over a year old

Our fabric is a unique blend with a lightweight feel, and designed with the best quality. We chose this blend for its softness as it keeps its shape better than 100% cotton or other blends. We use a very unique process with the fabrics, creating an even higher quality fabric than most brands. You will find this provides our tees with quality that holds after wear and washing, to withstand the test of time and still fit and feel great. We're sorry you don't care for it, however. We do offer product guarantee and would love to help with that if you'd like to provide us your order information so we can get in touch. Your experience is important to us and we'd love to try to help with sizing on your order. Either way, we appreciate the opportunity and hope we can connect soon.