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True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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From the business

Founded in 2019 and headquartered in Los Angeles, CA, True Classic is a men's apparel brand on a mission to make premium, well-fitting basics accessible to everyone. Our signature tees — crafted from a butter-soft 60% combed ringspun cotton / 40% polyester blend — are designed to flatter every body type without the designer price tag. Since launch, we've served customers in 190+ countries and surpassed $500M in lifetime sales, all while staying true to our roots: high quality, honest pricing, and clothes that actually fit. Beyond our website, you can find True Classic in retail stores across the U.S. as well as at major retailers like Target, Kohl's, Sam's Club, and Amazon. We're obsessed with getting better every day, and every purchase is backed by our commitment to customer satisfaction — because looking good should be simple.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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True Classic Reviews Summary

Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.

This summary is generated by AI, based on text from customer reviews

service
130
value
128
shipping
131
returns
87
quality
140

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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I ordered a three pack of XXL shirts based on the website recommendations. The shirts are thin and just OK quality. The fit is strange, They are longer, fit my chest and stomach area fin but hang off my shoulders by about two inches. These will end up being yard work shirts.

True Classic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 3, 2022
Chantelle M. True Classic Rep
over a year old

Hi JJ. Sizing can be tricky given differences in body types and it's possible you may be in between sizes. We certainly want to ensure you have the best fitting tee, so if you don't mind sharing your height and weight, I would love the opportunity to review sizing with you to see if sizing up or down may help.

New York
1 review
0 helpful votes
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Loving my new shirts!
July 27, 2022

Looking good after a few wears and washes. I bought the 6 pack and I'm wearing them almost every day.

Date of experience: July 27, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your support, Peter!

Canada
2 reviews
1 helpful vote
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Not your average t-shirt store, quality tees fit like theyre custom tailored and customer service felt like we were long time friends. Bravo

Date of experience: July 26, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your awesome review, Jason!

California
1 review
0 helpful votes
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True Classic has long sold form fitting T-shirts, and Henleys, both long and short sleeve. They now offer Polo Shirts that are more lightweight and moisture wicking. But you may consider the next size up due to different design to allow enough room for your arms.

Date of experience: July 25, 2022
Chantelle M. True Classic Rep
over a year old

Hi Daniel. Our Polos are a contemporary/athletic fit compared to our tees and henleys. I would love to review sizing if you don't mind sharing your height and weight!

California
1 review
1 helpful vote
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After following your campaign on sites like Facebook and Instagram, I was encouraged to place an order for three t-shirts and was so absolutely satisfied that I ordered another order of six. They make me feel so comfortable that they are the only shirts I wear. Excited, the next thing I ordered was an order of three hats, and that's where I was not happy at all. They're not difficult to fit but I don't understand why the front of the caps is so uncomfortably stiff, as if it has, effectively, a piece of cardboard inside. I wonder why in the reviews no one else mentions this?

True Classic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 24, 2022
Chantelle M. True Classic Rep
over a year old

Hi Miguel.
Super happy to hear you are loving the tees. I am sorry to hear you are dissatisfied with the hats. We have not heard of any complaints regarding a stiff front, but your happiness is important to us. Please let us know if we can help with a return or exchange for more tees!

Pennsylvania
1 review
0 helpful votes
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Amazing amazing amazing...
July 13, 2022

I can not say it enough- The True Classic t-shirt looks so good on my husband, and the company has also been a joy to order from. Quick and easy ordering, delivery is fast and prompt as well. The customer service was tremendous when we had a slight issue with one of the t-shirts, they were happy to help make the experience fantastic, and we will be forever customers.
Thanks, True Classic, for a great experience

Date of experience: July 13, 2022
Chantelle M. True Classic Rep
over a year old

I am so glad we could help out, Jennifer!

Arizona
1 review
0 helpful votes
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I purchased a set of shirts for my husband and had a minor issue with only one of the shirt fitting a little bigger than the rest. I contacted customer service and received exceptional customer service immediately and they resolved the situation within 24 hours. I was so impressed with both the quality of the shirts but also their kindness and customer service. I will continue to support them. Can't wait to purchase more things for the men in my family! :)

Date of experience: July 13, 2022
Chantelle M. True Classic Rep
over a year old

Thank you so much for your support, Brianna. We are honored to have helped.

Washington
1 review
0 helpful votes
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Doesn't fit
August 6, 2022

They don't fit around the arms like they said they will. And the fit is like any regular t-shirt. Need a refund or review of my order please. Not happy with product.

True Classic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 7, 2022
Jordan G. True Classic Rep
over a year old

Hey there Terry, we would be happy to help you with sizing and a return! Can you provide us with your order information?

Florida
1 review
0 helpful votes
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I looove this company's fabric, fit, form and fortitude! They all go the extra mile to satisfy their fierce, rabid customer base yearning for just one more garment! Oh, to be rapt over being wrapped in a True Classic! Hells bells, l say! BRAVO! BELLISSIMO!

Date of experience: July 4, 2022
Chantelle M. True Classic Rep
over a year old

Thank you for your awesome review, Dan!

California
1 review
1 helpful vote
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Amazing customer service! Had a problem with my order saying that was delivered but it wasn't. I reached out to the company and they were quick to respond and we're able to remedy the problem with just sending out a completely new order. They really didn't have to do that but they went above and beyond to help me!

Date of experience: July 3, 2022
Chantelle M. True Classic Rep
over a year old

So glad we could help out, Danae!

New York
1 review
0 helpful votes
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Thank you for a good experience!
August 2, 2022

I recently purchased over $250 worth of clothing from True Classic Tees. I've purchased a few prior to this order and was happy with the quality. This time I ordered polo, crew and v-neck. I received the order, threw then in the wash on cold and in the dryer on delicate. Based on my first order I thought this would be best for the least amount of shrinkage. Half of the shirts I ordered look and fit a size too small. I was disappointed and emailed them explaining it just as I have here. They responded quickly and replaced the shirts I wasn't happy with.

Date of experience: July 2, 2022
Chantelle M. True Classic Rep
over a year old

Hi Peter! So sorry to hear about the shrinking. We do recommend laying flat to dry to avoid shrinking. We would love to help out if we could first confirm sizing. We would love to connect with you and get you in some great fitting tees.

Idaho
1 review
0 helpful votes
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Too Small
July 27, 2022

Xxl did not fit well way to small they are letting me return but I won't have them for my trip so lame.

Date of experience: June 27, 2022
Chantelle M. True Classic Rep
over a year old

Hi Ed. Sizing can be tricky given differences in body type. We would love to review sizing with you. Please email us at [email protected] with your height and weight.

Illinois
1 review
0 helpful votes
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Quality
June 27, 2022

Great quality, great service and a great deal! I will be getting more clothes in the future. I highly recommend looking at the packs.

Date of experience: June 26, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for the awesome review, Brian!

New York
1 review
0 helpful votes
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Best Shirts Out There
June 27, 2022

These are not only the best shirts on the market, they also provide the best customer service. I've tried several others in the market and True Classic Tees is by far the best!

Date of experience: June 26, 2022
Jordan G. True Classic Rep
over a year old

Thank you for sharing Brandon!

Pennsylvania
1 review
2 helpful votes
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Ordered a set of 3 large tees based in stuff chart and experience. I'm 6' 4" 220. Normally wear a medium tall. Got tees and they were baggy. Returned them (ate the $7 S&H) and ordered mediums (paying the $7 S&H again). Mediums were way too tight. Got on the site chat to ask to get my S&H refunded this time. The support rep was telling me to try an XL based in my size and kept linking me to the return page. Want listening to anything I was typing. Really poor experience.

Date of experience: June 24, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for sharing, Gary! You are between sizes, but based on your height I would recommend L Long Body. We would love to connect and get you in the correct size. Please send an email to [email protected] so we can help.

Sudan
1 review
1 helpful vote
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New design = cheap shirts
July 24, 2022

I have purchased over 30 of their shirts and some of their shorts because I loved the old design so much. Generic T-Shirts always fit baggy or loose on me and I loved that True Classic fit clean, no baggy, and used nice fabric.

I've been ordering shirts every few months and the order I received last week had shirts that were MUCH different and significantly lower in quality than everything else in my closet. They fit loose and baggy, they go down almost to my knees, and the fabric is paper thin and low quality. These aren't the same shirts and, honestly, they seem lower quality than what I would get in a 10 pack of Hanes.

I contacted the company and they said "we never change our designs by more than 5%…." Which kind of just confirmed that they did change their product and that they were hoping nobody would notice. Not sure if they made several "5% changes" since my last order…. But the new shirts are junk and im not ordering from them again. They did offer to replace the shirts I had…. And then shipped the same exact shirts and made me print a shipping label and find a box to send them the same shirts they sent me back to them (not sure why they thought this was a reasonable solution.)

Honestly really sad about this one. They had a great product that I would have paid a premium price for and now they offer low quality shirts instead. :/

Date of experience: June 24, 2022
Jordan G. True Classic Rep
over a year old

Thank you for sharing Chris. The apparel industry does allow for a 5% variance on tees. This does not necessarily mean something was changed but just due to different dye lots. We would be happy to look into this and see how we can better assist if you would like to share your order information!

Maryland
1 review
0 helpful votes
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Yes I was so very wrong! There is something better than a True Classic Tee and that is...
True Classic's customer support. They ROCK!
Buy the Tee's and you will absolutely enjoy the softness, the style and especially the fit.
And don't worry, True Classic and phenomenal customer support will have your back.

Date of experience: June 23, 2022
Chantelle M. True Classic Rep
over a year old

We are so grateful for your support, Bobby!

Illinois
1 review
1 helpful vote
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Not worth it
July 23, 2022

I saw all the advertising on social media apps and decided to give them a try since they boasted a tight fit around the arms but loose body. I put in my measurements on the site and was advised on a Medium. What arrived are extremely small shirts. I'm 5'9" 162 lbs slightly muscular build and these are really small. Across the 3 shirts there was quite a bit of variation in the sizing. I was most disappointed in the body size not being loose at all as described on the ads. I have basic graphic tees that fit much better. I'm worried that a large wouldn't have the tight fitting arms as described either. It's really just a basic color tee with nothing special to offer.

Date of experience: June 22, 2022
Chantelle M. True Classic Rep
over a year old

Hi Derek, Sizing can be tricky given differences in body type. We would love to help you find the best fit. Please send us an email at [email protected] so we can connect.

Georgia
1 review
0 helpful votes
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Horrible
July 21, 2022

This company is the worst. My shirts came in and thru can only fit a baby. I tried live chat told me I was to late for return and they cut me off. Never buy from them again. They can stick it.

Date of experience: June 21, 2022
Chantelle M. True Classic Rep
over a year old

Sizing can be tricky given differences in body type. We would love to connect with you, Todd, and determine best sizing and see if we can set you up with a return or exchange. Please reach out to us through [email protected]

Canada
1 review
1 helpful vote
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Very small fit
July 19, 2022

I ordered in April for Father's Day, so unfortunately I cannot get an exchange or return now. The cotton is soft but the fit is so small. My husband wears an XL In All other Shirts. The T-shirts are an ok fit but the polos are laughable. I'll have to see if I can sell them. If you live in Canada you'll get better value at Mark's

Date of experience: June 19, 2022
Chantelle M. True Classic Rep
over a year old

Hi Jennifer! We would love to review sizing with you and see what we can to do help. If you could reach out to [email protected] we would love to connect.