For UK citizens, the tax is 20% (VAT) and Roots deduct just under 25% once the purchase is done. I contacted them several times to alert them that this was illegal and touch on scamming. They said that they go by 'estimate" and that they'll refund the difference once they items are shipped. This was since 8 months ago and nothing as such has been done. They think they can get away with this? Scamming and lying?

Horrible experience online
I have purchased Roots items for over 20 years online and at stores and had no problems I couldn't resolve until now
After numerous canceled orders over the holidays due to running out of items I ordered I finally got a partial order shipped
Unfortunately I never received the order
I placed on dec 24 3019
After months of numerous phone calls more emails than I can count and twitter messages the response I received just recently was that they did a search and it showed it was delivered
But not to me...
I never received the items it's still unresolved
They said they wouldn't do anything because it was delivered
All of the addresses in my subdivision are so similar that often packages and mail are delivered to the wrong address
It was 100 dollars and they could care less that for the price of a sweatshirt which I own many they will throw away a loyal long time customer
They were so rude and just refused to even attempt any type of resolution
So after three months I'm out the money and the items ordered and hours of my life trying to reach a resolution
Horrible customer service I just don't get it...
What happened to your business model appreciating your customers and fair business practices
I've never reported an order not arriving and I am being treated poorly