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True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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From the business

Founded in 2019 and headquartered in Los Angeles, CA, True Classic is a men's apparel brand on a mission to make premium, well-fitting basics accessible to everyone. Our signature tees — crafted from a butter-soft 60% combed ringspun cotton / 40% polyester blend — are designed to flatter every body type without the designer price tag. Since launch, we've served customers in 190+ countries and surpassed $500M in lifetime sales, all while staying true to our roots: high quality, honest pricing, and clothes that actually fit. Beyond our website, you can find True Classic in retail stores across the U.S. as well as at major retailers like Target, Kohl's, Sam's Club, and Amazon. We're obsessed with getting better every day, and every purchase is backed by our commitment to customer satisfaction — because looking good should be simple.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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True Classic Reviews Summary

Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.

This summary is generated by AI, based on text from customer reviews

service
130
value
128
shipping
131
returns
87
quality
140

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Instagram Service
August 16, 2022

Amazing! I saw the add on YouTube and decide to check you guys out, I DMd your insta account and got a reply within minutes! The person I was talking to was very kind and helpful, definitely gonna buy some stuff now! Thank you guys!

Date of experience: August 15, 2022
Chantelle M. — True Classic Rep
over a year old

So glad to help, Jake. Can’t wait to see you in some True Classic.

California
1 review
0 helpful votes
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Adan, best customer care guy!
August 12, 2022

I had an issue with some of my tees, I commented on one of the ig post addressing the issue. A fee hours later, one of your guys reach out to me asking what's the issue. I went ahead and explained everything; He was happy to help me, and I thought I was just getting a discount for my next order, instead he gave me a replacement shirt. Thank you aden for reaching out to me

Date of experience: August 12, 2022
Chantelle M. — True Classic Rep
over a year old

So glad Adan was able to help you out, Jerwin!

Australia
1 review
0 helpful votes
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Classic tee
August 11, 2022

These tees are a great feeling on your body and perfect fit true to size. Wouldn't definitely recommend these Tee's.

Date of experience: August 11, 2022
Jordan G. — True Classic Rep
over a year old

Thank you Kevin, so glad your loving your True Classic!

Colorado
1 review
0 helpful votes
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Today it was a simple question regarding the specs of a new product. Of course they answered right away so I could order them quickly. One of my favorite brands to interact with and absolutely to buy from

Date of experience: August 11, 2022
Chantelle M. — True Classic Rep
over a year old

Thanks for your awesome review, James. We are so glad to help out.

Australia
1 review
0 helpful votes
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No exchange
September 9, 2022

After being delivered the wrong size cause by a computer glitch I was refused the option to exchange for the correct size.
Buyer beware!

True Classic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 10, 2022
Chantelle M. — True Classic Rep
over a year old

Hi Nick. I am sorry to hear there was a glitch at checkout. We currently do not offer international exchanges, but we would love to help make things right.

Slovenia
1 review
0 helpful votes
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Awesome Shirts
August 10, 2022

The shirts are super comfy, and you look like a superstar.

I am so satisfied with them that I was upset that I had to wear Zara's today. I made a mistake because I didn't check where my wife put them the night before and because i wake up at 4 am, I would need to wake up my wife to find them, and that's not something you want to do.

Anyway, I told my wife to bring me the shirt when she wakes up so I can continue my day looking like a DILF.

Date of experience: August 9, 2022
Chantelle M. — True Classic Rep
over a year old

Thanks for your awesome review, David!

Michigan
1 review
0 helpful votes
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High end customer service
August 10, 2022

I ordered a 3 pack of tshirts. 2 didn't fit right. I contacted customer service and they made it right!

I will continue to buy from true classics as long as customer service remains the same.

Date of experience: August 9, 2022
Chantelle M. — True Classic Rep
over a year old

Thank you for your support, Steve!

Brazil
1 review
0 helpful votes
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Fantastic support
August 9, 2022

As I'm in Brazil I got my order misplaced. Upon reaching the staff on Instagram I've got all support I need. They'll send me another shipment.

Date of experience: August 9, 2022
Chantelle M. — True Classic Rep
over a year old

So glad we could help, Alexandre.

GB
1 review
0 helpful votes
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Received 3 tee shirts, love the fit, quality and colours, one was slightly damaged with a little hole in front, this was dealt with immediately with a replacement or refund offered, I can honestly say they couldn't of been nicer. Coming from the UK this isn't always the case! Love the US customer service, Have a nice day. Cheers

Date of experience: August 9, 2022
Chantelle M. — True Classic Rep
over a year old

Thanks for your review, Jon. I am so glad we were able to help!

Canada
1 review
0 helpful votes
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Fantastic Company and Clothing
August 8, 2022

True Classic is a brand I can get behind. Excellent quality clothing. The fit, the fabric, the price and customer service are far superior to other brands. I will only buy True Classic from now on.

Date of experience: August 8, 2022
Jordan G. — True Classic Rep
over a year old

We appreciate the support Ben!

Israel
1 review
0 helpful votes
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Awesome
August 8, 2022

Great t's! I'll buy more for sure.
It seats great on the body and feels great.

Date of experience: August 7, 2022
Jordan G. — True Classic Rep
over a year old

Thank you for your support Yosef!

Canada
1 review
0 helpful votes
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Solid Shirts
August 8, 2022

Shirts are overall solid and good quality. I really like the fit and they are very comfortable. I bought about 11 shirts and a couple had issues but they sent me new ones right away. Customer service is awesome to deal with. I did buy a Cuts brand shirt to compare which is 3 times the price and True Classic Tees are more comfortable and affordable in my opinion. I recommend.

Date of experience: August 7, 2022
Jordan G. — True Classic Rep
over a year old

Thanks for sharing Daniel!

Colorado
1 review
0 helpful votes
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User error on my part that I forgot to look for "tall" t-shirts. They accepted the return and sent me one to try, which fits perfect and hubby loves. Super soft and nice, relaxed fit without being too long in the hem.

Date of experience: August 7, 2022
Jordan G. — True Classic Rep
over a year old

Thank you for sharing Jessie!

Arizona
1 review
0 helpful votes
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I had to exchange one of my shirts from a L to a M. I contacted support and got a response literally within minutes! I shipped off my return the next day and my M came back a couple days later. Love the shirts! Great company!

Date of experience: August 7, 2022
Jordan G. — True Classic Rep
over a year old

Thank you for your support Jake!

Florida
1 review
1 helpful vote
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Changed their Materials
September 5, 2022

I liked the true classics a lot when they were made of 68% cotton and the rest polyester - now they changed their material to 96% polyester and I have to return them - absolutely hate that material. I wonder what spurred this change... I guess they want to lose their loyal customer base. Whoever did that without checking the market first should be fired.

Date of experience: August 6, 2022
Jordan G. — True Classic Rep
over a year old

Hey Maik!

We did not change our tees it looks like you ordered from our new active line which is different from our crews from your previous orders! Our standard crew necks are still the same!

France
2 reviews
1 helpful vote
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I addvise everyone to just stay away from this company. I order internationally so maybe they are better in their home country, but for me it was a disaster.

- I did never get my order
- They tried to make a replacement order but charged my credit card again
- After that they canceled the replacement order but kept the money
- I have not waited 15 days and still no order
- Today they just refunded my first order without any prior info and of course no shipment
- I still try to get them to pay back the second withdrawal they did from my credit card

Also after reading real reviews, don't trust what you see here in the comments with only happy people everywhere.

Maybe not a full blown scam, but a completely over marketed t-shirt company.

Date of experience: August 6, 2022
Jordan G. — True Classic Rep
over a year old

Thanks for Sharing Daniel, I see that you are working with many of our team in different outlets. I can assure you that we are not a scam. We did ship your order and it was marked as delivered, we offered to send a replacement which it looks like you are no longer in the original country limiting those options. I see that you were able to work with our team today and place a new order.

Please note the two charges you are seeing on your card are orders placed by you both have been refunded. We do not make any charges outside of our point of sales system and we do not save any payment information for our customers.

California
1 review
0 helpful votes
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They pitch a perfect fit and a classic tee, what you'll get is a basic cheep-o K-mart like Tshirt that has the marketing pitch to make you think its better. Then when you want to return it they make the return process an absolute nightmare! Emails lead to forms lead to more forms lead to written explanations for the return lead to a limited number of places to return it to with no options for UPS to pick it up like Amazon provides. Absolute rip off - run away!

Date of experience: August 5, 2022
Jordan G. — True Classic Rep
over a year old

Hey Scott, we do offer a hassle free returns program, I am sorry to hear that gave you trouble! I located your ticket with our team but it looks like you just asked for instructions and our team sent that over to you!
Unfortunately at this time our returns are done through happy returns who offered Fedex or Happy returns locations (found inside stores such as Staples). We are always happy to see if we can offer a different option through our service team!

New York
1 review
0 helpful votes
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I've purchased several t-shirts from True Classics and I have to say the consistency of fit, the quality of stitching and material quality has never varied. In fact, I'm donating my old solid colored t-shirts and replacing them all with True Classics they are that good. If you've seen their commercials, the t-shirts fit exactly as they say... comfortably snug around the biceps and chest, just slightly looser in the stomach area, and tighter again at the bottom. Since the fabric feels just like cotton with a slight stretch, the snug areas fit perfectly and REALLY make me look a lot more buff than I am. I am so glad I found this company and will not purchase t-shirts from anyone else.

Date of experience: August 5, 2022
Jordan G. — True Classic Rep
over a year old

Thank you for your support Vincent!

Massachusetts
1 review
0 helpful votes
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Your t-shirts have an awful collar and shrink badly when washed. Customer service if that's what you call it is useless. Trust me don't buy them you will regret it.

Date of experience: August 5, 2022
Jordan G. — True Classic Rep
over a year old

Hey Joe! We would be happy to look into the shrinking you have experienced! We do offer a 30 day guarantee on our tees! I do see that our team offered to issue a replacement set of tees and you choose to move forward without those! Let us know if you change your mind!

Canada
1 review
0 helpful votes
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Amazing shirts
August 3, 2022

These are amazing - for perfect - tighter in shoulders, chest and arms - slightly looser in waist. Nice material.

I am athletic 6'0,187lbs - L is right fit, slight shrink after tumble dry - medium is too tight

Date of experience: August 3, 2022
Chantelle M. — True Classic Rep
over a year old

Thanks for your awesome review, Matt. We are grateful for your support.