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True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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From the business

Founded in 2019 and headquartered in Los Angeles, CA, True Classic is a men's apparel brand on a mission to make premium, well-fitting basics accessible to everyone. Our signature tees — crafted from a butter-soft 60% combed ringspun cotton / 40% polyester blend — are designed to flatter every body type without the designer price tag. Since launch, we've served customers in 190+ countries and surpassed $500M in lifetime sales, all while staying true to our roots: high quality, honest pricing, and clothes that actually fit. Beyond our website, you can find True Classic in retail stores across the U.S. as well as at major retailers like Target, Kohl's, Sam's Club, and Amazon. We're obsessed with getting better every day, and every purchase is backed by our commitment to customer satisfaction — because looking good should be simple.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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True Classic Reviews Summary

Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.

This summary is generated by AI, based on text from customer reviews

service
130
value
128
shipping
131
returns
87
quality
141

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Amazing Customer Service
September 12, 2022

My initial order was lost or stolen, either way I never received it. I logged onto the web site to get customer service contact info and found the chat button. This is my preferred method, you can also talk to a real person or go through email. The chat was fast, easy, supportive and they resent my order, no questions asked. In a day and age where you never receive real support this was extremely refreshing.

Date of experience: September 12, 2022
Jordan G. True Classic Rep
over a year old

So great to hear that, Bryan! Thanks for your awesome review.

California
1 review
0 helpful votes
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I have no issues with Classic tees, my apologizes.
September 20, 2022

My initial review was short sided and I apologize for my previous review. I have no issues with Classic Tees. Thank you

Date of experience: September 12, 2022
Raleigh C. True Classic Rep
over a year old

Would love to connect, reached out over DM- looking forward to hearing back!

California
1 review
0 helpful votes
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True Classic Tees are 100% AWESOME!
September 9, 2022

My husband was the first to get the True Classic Tees… He liked them so much he said that they were all he'd ever wear again. So I ordered some for my Big 13 yo son. Now he's saying the same thing… Looks great, comfortable, the perfect tee.!

Date of experience: September 9, 2022
Chantelle M. True Classic Rep
over a year old

So glad we can help dress the guys in your life.

Wisconsin
1 review
1 helpful vote
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Amazing Customer Service!
September 9, 2022

The team at True Classic Tees is great to work with! I had a situation that made a return/exchange complicated and the entire team helped to get everything straightened out! And when one of the items I wanted to exchange was no longer available, they gave me the option to choose which item I would like in its place. Seriously AWESOME customer service and the shirts are great! I feel more confident than ever and actually comfortable in my clothes. Thanks True Classic Tees!

Date of experience: September 8, 2022
Chantelle M. True Classic Rep
over a year old

So glad we could help you out, Kevin!

Saudi Arabia
1 review
0 helpful votes
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Best costumer support
September 5, 2022

I have had an issue with payment and I have reached the brand on Instagram direct messages and I have experienced one of the best customer support ever from Adan

Date of experience: September 5, 2022
Chantelle M. True Classic Rep
over a year old

So glad we could help, Sara. Adan is the best!

District of Columbia
1 review
1 helpful vote
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At first I wasn't sure
October 6, 2022

I ordered a 6 pack after seeing the ad on Facebook. I requested one in each color and received them promptly. Tried on the white shirt and fell in love immediately. However being a former Army grunt, I like to wear my tans and greens. Those colors did not fit like the white one did. I am 6'2" 275lbs. Finding a good t-shirt that fits and doesn't have floppy arms is impossible. However, I reached out to express my concerns and was told that I perhaps ordered the wrong side.

I was sent replacement shirts that were XXL-Long. These shirts fit amazing! It even has a slight longer length in the back which can be a problem for big guys when we bend over.

I'm off the mindset that it's easier to remove excess and impossible to add. The extra length was heaven sent and the arms are not floppy at all. These shirts fit like a traditional shirt should. I would definitely purchase these again and highly recommend them. Also the customer service made my transactions super easy and very helpful. You could purchase without any hesitations!

Date of experience: September 5, 2022
Chantelle M. True Classic Rep
over a year old

Hi Oscar. I can assure you this is not the norm and we would love to connect and get you taken care of.

California
1 review
0 helpful votes
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Epic customer service
September 4, 2022

I saw a post on Facebook about how expensive these shirts. I replied with a story about how I could not wear them outside of the house because of the way my nips poked out. I was after contacted by Alladin. I told him about my problem as well. He told me that I should try some of the darker colors. I informed him that I although I liked the shirts I would not be buying any more. After a year of owning the shirts, True Classic Tees sent me a replacement 3 pack of black shirts for free. Are these shirts expensive? Yes. Not only are you paying for shirts you are paying for epic customer service. Thanks Alladin and True Classic!

Date of experience: September 4, 2022
Chantelle M. True Classic Rep
over a year old

I am so glad Alladin was able to help out!

Canada
1 review
0 helpful votes
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Small Issue resolved
September 3, 2022

There was a small issue with the merchandise on arrival, I messaged on Instagram and the issue was resolved so promptly. It's so rare to find such good customer service these days - for the customer service alone would highly recommend this company to anybody, and will

Date of experience: September 3, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your support, Leah.

Indiana
1 review
0 helpful votes
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Everyone I talk to a place to order and I have some trouble with it I got the wrong size and everyone help me so I get it back in time or a special occasion and everyone is very helpful that I chatted with on here it walk me through every step of everything I needed to do to order and to get a replacement order to return to order rather and they've helped me through each and every bit of it I'd give everyone that is on here a 10 if I could

Date of experience: September 2, 2022
Chantelle M. True Classic Rep
over a year old

Thanks so much for your awesome review, Janice. We are always happy to help!

Canada
1 review
0 helpful votes
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Great customer service!
August 31, 2022

Had a great experience with the customer service department. Quick to reply and answer all questions.
Hard to find good service now a days but that's not the case here.

Date of experience: August 31, 2022
Chantelle M. True Classic Rep
over a year old

Thank you for your kind words, Mack!

Colorado
1 review
0 helpful votes
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Great Support Team
August 31, 2022

Two shirts did not fit properly. Within 24 hours Customer Service had my new shirts on the way. Great job.

Date of experience: August 31, 2022
Chantelle M. True Classic Rep
over a year old

So glad we were able to get you taken care of, Richard!

Pennsylvania
1 review
0 helpful votes
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Awesome people at a great company!
August 31, 2022

I had an issue with my first order and they exchanged them with no questions asked. I then had an issue with 1 shirt in my order and they handled it professionally and shipped me a replacement shirt the same day! I am very pleased with the customer service I received. I recommend True Classic Tees!

Date of experience: August 30, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your review, Joseph! I am so glad we were able to help.

Australia
1 review
0 helpful votes
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Holy cow! Put them on and they are so soft! Tight in all the right places but loose where it counts. I love them and definitely glad I took the plunge. Also shipping to Australia was lightning quick!

Date of experience: August 28, 2022
Chantelle M. True Classic Rep
over a year old

So glad you are loving your True Classics, Adam!

Canada
1 review
0 helpful votes
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Good scam!
September 27, 2022

Got to give it to them, they are clever. Taking dollar store t-shirts and calling them high end fitted t-shirts and selling at a crazy price is clever. Only thing is the customer gets screwed up the Wahoo royally.

True Classic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 28, 2022
Chantelle M. True Classic Rep
over a year old

Hi Jamie. I am sorry to hear you are disappointed with your tees. We would love to help!

Denmark
1 review
0 helpful votes
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Feels and looks great. Not as great as i thought but good enough.
But. The white one of the multipack is ripped. Right in the neck just like the review before mine. I have way cheaper T-shirts that are better (stitching) quality than these.
I havent tried the rest jet, but the green and white. White one is useless and i havent even used it yet.
Sadly a very bad first time buyer experience.

Edit:
So, True Classic got back to me very fast. Did not expect that. So far a good comeback!
True classic had offered me a replacement wich i expected, but me being in DK i thought maybe that was not the case.

I will update when i hear more.

1 star up so far.

2nd edit:
I have to admit that I have been a little too quick on the trigger in terms of giving them a bad review. True Classic has answered several questions within a very short time and I have now already received an email stating that I have a new t-shirt on the way. It is beyond expectation. The fit and quality are slightly different in the different colours, where the white (which was the first one I unpacked) is significantly thinner than, for example, the grey. So, well done one must say.

Special thanks to Adan for doing A+ custom er service, GREAT job.

Date of experience: August 26, 2022
Chantelle M. True Classic Rep
over a year old

So glad Adan was able to help you quickly!

Belgium
1 review
0 helpful votes
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Due to a fat finger I accidentally ordered a wrong size and didn't notice until i got my order confirmed.

My mistake was rectified within hours, and I got my correct order at lightning speed (oversea shipment in these days of logistical nightmares).

The items are great quality by the look and feel of them, the t-shirts are excellent to wear and the multiple colors make it perfect to mix and match. I love wearing a simple t-shirt but these are not only comfy, they look good, too.

Date of experience: August 26, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your review, David!

Florida
1 review
0 helpful votes
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Not as described
September 24, 2022

I bought the classic tease three pack for five different men all with five different body types aging from ages 13 to 56 all the T-shirts did wire shrink and not one of them had the fit as advertised and all their commercials not one the T-shirts are very soft and that's about it not worth the money

True Classic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 25, 2022
Chantelle M. True Classic Rep
over a year old

Hi Melissa. We do message slight shrinking however if you experienced extreme shrinking I can assure you that is not the norm. I would love to connect and review those fit issues as well!

GB
1 review
0 helpful votes
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Ordered my second order from the UK. This time I got stuck on the payment and tweeted the team with a DM. They got back to me immediately and sorted it out in minutes. T-shirts on their way and awesome service in less time than me finishing a beer.

Date of experience: August 19, 2022
Chantelle M. True Classic Rep
over a year old

So glad we could help, Kyle.

New York
1 review
0 helpful votes
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Great buy
August 18, 2022

Got this as a gift cause i told my wife I wanted these. Fit great and feels great

Date of experience: August 18, 2022
Chantelle M. True Classic Rep
over a year old

What a great gift, and wife! So glad you are enjoying your True Classic, Afsan.

Canada
1 review
0 helpful votes
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Great fit
August 18, 2022

6 T-Shirts in various colours. Nice colour selection, all shirts fit very nicely and feel very comfortable to wear. Sure to re-order.

Date of experience: August 18, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your review, Phillip!