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True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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From the business

Founded in 2019 and headquartered in Los Angeles, CA, True Classic is a men's apparel brand on a mission to make premium, well-fitting basics accessible to everyone. Our signature tees — crafted from a butter-soft 60% combed ringspun cotton / 40% polyester blend — are designed to flatter every body type without the designer price tag. Since launch, we've served customers in 190+ countries and surpassed $500M in lifetime sales, all while staying true to our roots: high quality, honest pricing, and clothes that actually fit. Beyond our website, you can find True Classic in retail stores across the U.S. as well as at major retailers like Target, Kohl's, Sam's Club, and Amazon. We're obsessed with getting better every day, and every purchase is backed by our commitment to customer satisfaction — because looking good should be simple.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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True Classic Reviews Summary

Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.

This summary is generated by AI, based on text from customer reviews

service
130
value
128
shipping
131
returns
87
quality
141

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Fit and feel
October 4, 2022

Best T shirts ever fits perfect and the feeling of the material is unbelievable!

Date of experience: October 3, 2022
Raleigh C. — True Classic Rep
over a year old

Yes, Doug- so glad to hear it. Our material rocks!

Indiana
1 review
2 helpful votes
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I've seen their marketing all over, they looked great. Not at all the fit and quality they advertise. Old Navy shirts are better. These are made in China as well. Very disappointed. I'd bet a lot of the positive reviews are influencers either paid or given free merch. Not soft, fit is small, upper chest had excess fabric.

True Classic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 1, 2022
Jordan G. — True Classic Rep
over a year old

Bummed to hear this- we sent a message to get some more info from you. We sent several emails and reached out via our support desk, unfortunately we never heard back.

California
1 review
0 helpful votes
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Fit and Feel
September 29, 2022

These shirts fit amazing and fell great on you! Buying some more!

Date of experience: September 29, 2022
Jordan G. — True Classic Rep
over a year old

Thanks for this great review, Omar!

Texas
1 review
0 helpful votes
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True classic rocks!
September 28, 2022

Was asked to join to the promoting team and was super siked! The application was process was super easy and the team was there to help if I had any questions. Super nice people to chat with and awesome clothing. I hope I get approved to join the team!

Date of experience: September 28, 2022
Jordan G. — True Classic Rep
over a year old

Stoked to hear it, thanks for this great review Troy.

Texas
1 review
0 helpful votes
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More than T-Shirts!
September 26, 2022

I ordered 4 collard shirts and 6 T-shirts and then underwear.

The underwear is the best I have ever own. When I put on the t-shirts I notice two things: 1. The material was very soft 2. The sleeves go to right above the elbows to achieve the look.

I felt they could have been a little tighter in the chest and about an inch larger in the belly to achieve the full look. However, I could stand to lose a few lb's at 5'10" and 269 lbs and bought 2xL on everything.

I would have bought all darker colors as the white faded and shrunk. *** I wrote in to tell them as much and they have the best customer service.

A person responded asked me about size, how I washed, and then gave me some great tips on how to care for the shirts.

I just sent an email to inform them as I have a business and sometimes you get a bad batch and I would want to know. This really could have just been me using high heat drying. They didn't blame, defend, just literally gave me a white glove service with excellence.

They even replaced the shrunken shirts. I mean who has that level of customer service anymore?

I am a fan of True Classic and I think you will love how comfortable they are and my wife noticed me wearing it, which literally never happens. I have had haircuts or shaven my beard and she didn't notice for a week. That tells me the shirts are worth it!

Date of experience: September 26, 2022
Raleigh C. — True Classic Rep
over a year old

What an incredible review, thanks again for this!

Washington
1 review
0 helpful votes
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Best customer service!
September 22, 2022

I had a sizing issue with my order, and they did everything in their power to make it right. They went above and beyond what I expected any clothing company to do. They earned a customer for life!

Date of experience: September 22, 2022
District of Columbia
1 review
0 helpful votes
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True classic Really true Comfort
September 22, 2022

It was a really great experience all items came folded and independently wrapped in a plastic bag the shirt are very comfortable and look and feel very high quality it was definitely worth the price and I will be purchasing more in the future.

Date of experience: September 22, 2022
Raleigh C. — True Classic Rep
over a year old

Glad you love our quality; we do too! Thanks so much for the support.

Florida
1 review
0 helpful votes
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Classic Tees cares
September 22, 2022

I ordered 3 Classic Tees as a birthday gift for my son. He's kind of particular and I was excited and hopeful he'd like them. Unfortunately the delivery never reached him.
I contacted Classic Tees after waiting 2 days to see if they'd show up. CT suggested I waited another week but nothing came.
Reorder was sent out on a Friday and my son received his gift by Monday evening.
I had a few text/emails assuring me Classic Tees would make it right! I was not disappointed!
Seriously the best customer service I've had in a long time. Thanks to everyone at Classic Tees.
My son loves his Tees!

Date of experience: September 22, 2022
Jordan G. — True Classic Rep
over a year old

Thanks for this great review- we won’t rest until you get your tees. Glad our customer service team made it right.

Washington
1 review
0 helpful votes
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Great Work Shirt
September 21, 2022

I have been wearing these shirts for two weeks on job sites. They fit great, feel great, and doesn't show the "plumber's butt" when bending over. The shirts fit great in all the areas prescribed in the sizing chart.

Date of experience: September 21, 2022
Raleigh C. — True Classic Rep
over a year old

Stoked to hear about this, Kenneth! Thanks for sharing your love for our tees.

New Jersey
1 review
0 helpful votes
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Perfect fit
September 21, 2022

True Classic is the first tee that fits my body type about as perfect as it gets.

Date of experience: September 21, 2022
Raleigh C. — True Classic Rep
over a year old

Stoked to hear about this!

Spain
1 review
0 helpful votes
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Great apparel for the price
September 21, 2022

I recently became a vip member with true classic due to their great sales and point system. They offer special deals and keep updating their brand to keep me interested. The new athletic line looks great and feels great as well. I hang dry the shirts to keep them looking good longer but they don't shrink a lot either. I would start with a multipack and follow their wearing suggestions. I'm 5'10ish and 225-230 with a stocky build and wear an xl.

Date of experience: September 21, 2022
Raleigh C. — True Classic Rep
over a year old

This is such a great review, thanks for sharing! Stoked to hear you are using our rewards program- it is def a great perk!

Canada
1 review
0 helpful votes
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Excellent company!
September 21, 2022

The quality of the product is excellent, the Marketing is cutting edge genius, the support staff is pleasant and willing to assist, Stay Classic!

Date of experience: September 21, 2022
Raleigh C. — True Classic Rep
over a year old

Such kind words- thanks Anne for this great review.

Illinois
1 review
0 helpful votes
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Great Fit. Wear one every day!
September 21, 2022

I like a simple, minimal approach to my daily activities and lifestyle. The fit is excellent, and the color selection is immense, I can wear one every day at work or at leasure, and still provide enough variety to keep myself looking good.

Date of experience: September 20, 2022
Raleigh C. — True Classic Rep
over a year old

Thanks for this stellar review! We are honored.

Pennsylvania
1 review
0 helpful votes
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Great Customer Support
September 20, 2022

I purchased a 6 pack of True Classic Tees. When they arrived, they were wonderful and I loved the fit. There was an issue with differences in sizing after washing. True Classic went about and beyond to make sure that they made my order right and sent me new t-shirts free of charge to replace the ones that shrunk incorrectly. I love a company that is willing to stand behind their product and treat their customers well. I will definitely be buying more from True Classic just based upon the customer service I received. Also, the product is great! Mine was an outlier and everything else has been awesome.

Date of experience: September 20, 2022
Raleigh C. — True Classic Rep
over a year old

Pumped to hear about your experience, Keith! Thank you so much.

Luxembourg
1 review
0 helpful votes
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Fantastic Service
September 19, 2022

Following an incorrect sizing order, the team at True Classic Tees bent over backwards to ensure the right size arrived for me with minimal issues. I received regular updates, from multiple people, but all were well informed of the progress and all supported the final result. Thanks again to all, a very happy customer

Date of experience: September 19, 2022
Raleigh C. — True Classic Rep
over a year old

Thanks so much for this, Adam! Love to hear about your awesome experience.

California
1 review
0 helpful votes
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Tee Help
September 18, 2022

I had an issue with the shrinkage of my new true classic tees, and customer service did a great job in providing a solution. Love these shirts, so I'll be sure to be a repeat customer!

Date of experience: September 18, 2022
Raleigh C. — True Classic Rep
over a year old

Thanks for this stellar review, Rod! Means a lot to us!

Hong Kong
1 review
0 helpful votes
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Quality and helpful customer support
September 16, 2022

Would like to thank your instant and helpful customer support serivce, especially Maria for her great help. I bought your products with size a bit inaccurate yet your team managed to send me a new one with new size. Appreciate your help and will recommend your products to my frds.

Date of experience: September 15, 2022
Raleigh C. — True Classic Rep
over a year old

Thanks for this great review! Super glad to hear about your awesome experience!

North Carolina
1 review
0 helpful votes
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I had issues with a delivery, and they immediately helped resolve the issue! Excellent customer service and I've been happy with how well the shirts have lasted. I've had a few for well over a year and just bought more. Frequent washes and air dry (but sometimes some do sneak into the dryer and do just fine!)

Date of experience: September 14, 2022
Raleigh C. — True Classic Rep
over a year old

Thanks, Aaron! So stoked to hear this. Thanks for being here, and your support!

AE
1 review
0 helpful votes
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Fantastic Customer Service
September 14, 2022

Incredibly fast delivery, even to the other side of the world.
Customer service, second to none.
All in all a great online shopping experience. I felt I was dealing with real people who genuinely care about the customer, the product and their company:

Date of experience: September 14, 2022
Raleigh C. — True Classic Rep
over a year old

Thanks for taking time to leave this stellar review, Daryl! So good to hear it.

Singapore
1 review
0 helpful votes
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I will not buy other BRANDs
September 13, 2022

I got 2 purchases. 1 under my brother's account. I happened to fly to USA to work and guess what I got them even I purchased pretty last minute. They were so comfortable and when I washed them, there ain't much wrinkles. I am so gonna buy them morw

Date of experience: September 13, 2022
Raleigh C. — True Classic Rep
over a year old

Thanks for the support, so pumped to hear about this positive experience! Thanks for sharing.